Montagu Hospital
Adwick Road, Mexborough, S64 0AZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Oral and Maxillo-Facial
Rated 5 stars out of 5
by Bridgette Perks - Posted on 01 April 2023
Attended the Oral and Maxillo-Facial to have a coronectomy on Friday 31.3.23. 8.30am. From entering the building, seeing the lift notice which brought a smile, onto the receptionists, nursing staff and Dr who performed the procedure I couldn’t have received a more welcoming, kinder or professional service. It was explained what to expect before, during and after surgery and because of this I just knew I was in the best of hands and I felt thoroughly cared for from start to finish. The pain management was excellent during and post, the way they explained each step, happily answering any questions and being made to feel ‘human’ not just a ‘another patient’. The entire experience was one which I cannot fault in any way… No one likes surgery or dentists but I can honestly say the entire team made my experience a thoroughly positive one. Huge thank you guys.
Visited General Surgery on March 2023
Review titled Montagu Hospital
Replied on 15 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care you received from start to finish. I will share your kind feedback with those involved in your care who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Very poor
Rated 1 star out of 5
by Andrew clarke - Posted on 13 February 2023
Went for an xray on my hand, couldn't get past the 'receptionist' how can someone who is an admin refuse to send me for an xray telling me I need to see a GP. I saw my GP this morning who specifically told me to go to Mex for an xray. Its a minor injuries clinic. Diabolical customer service. Would not recommend as they clearly want rid of people, funny how it was 30 minutes before closing time
Visited Don't know on February 2023
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing with us your recent experience at Montagu Hospital. I am sorry to hear how upset you were with this experience. It is important to note that this clinic only accepts admissions until 8pm, but closes at 9pm - this is so that the team can fully treat the final patient admissions. Perhaps this could be the reason you were turned away. If this was not the situation, I would advise you to contact our Patient Advice & Liaison Team to discuss. You can contact them on: Tel: (01302) 642764 / Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Best wishes, Libby
Provided by Care opinion
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Review titled Outstanding service
Rated 5 stars out of 5
by Mick Hay - Posted on 27 February 2023
Attended the Urgent Treatment Centre on Sun 26th Feb with a suspected fractured leg. Receptionist was kind, considerate and efficient. All within 30 minutes I was seen by a nurse, had an X-ray and then diagnosed with a fracture. The staff were outstanding, thank you all very much.
Visited Urgent Treatment Centre on February 2023
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care you received. I will share your kind feedback with the team involved who I’m sure will be extremely grateful. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled Brilliant service
Rated 5 stars out of 5
by Michelle Kirby - Posted on 04 February 2023
Visited on a Saturday teatime as my son had broken his finger. We were seen, xrayed, taped up and away within 30 minutes. Would have been hours in a&e. Would highly recommend
Visited Urgent Treatment Centre on February 2023
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care your son received. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled inadequate service!
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
After checking webiste for services attended, after a fall. To be greeted and spoke to rudely when told the reception staff my presenting complaint and told i would not be seen. I asked if it was a ANP led service to which i was told yes, i asked to speak with one and the ANP refused to come out and speak to me and told the receptionist to say it was against protocol. And go to ED or my GP, i work for the NHS myself and suitibly qualified to deem i did not need to clog up ED for this issue. It is about time the website was updated to problems that ANPs refuse to see/treat! Also i find it discusting as ANPs have passed Apac's module as part of their training which includes MSK that they refuse to treat certain MSK issues. No care or compassion given.
Visited Urgent Treatment Centre on January 2023
Review titled Montagu Hospital
Replied on 15 March 2023
Thank you for sharing with us your recent experience at Montagu Hospital. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
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Review titled What is it’s purpose when you get refused & sent to A&E
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2023
Was advised by a nurse friend to visit this department due to illness on a Sunday , when I arrived I was turned away & told to go to A&E they only deal with injury’s yet website says otherwise. This didn’t first time, no wonder people are waiting 11 hours in A&E when these services are empty & turning people away
Visited Urgent Treatment Centre on January 2023
Review titled Montagu Hospital
Replied on 15 March 2023
Thank you for sharing with us your recent experience at Montagu Hospital. I am so sorry to read how unhappy you were with the care you received and we would like to discuss this with you further. Could you please contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Our team will be able to assist you with this. Best wishes Libby
Provided by Care opinion
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Review titled Ignored and dismissed
Rated 2 stars out of 5
by Julie O’Mahoney - Posted on 15 March 2023
brought my son in - suspected glass in a cut in his foot. Was refused to be seen initially until my GP practice told me to return. Was then seen and spoke down to telling me it was a verruca. My som received an xray but me and his Dad were made to feel we were ‘over reacting’ Again told it was a verruca. Months later, after using over the counter verruca treatments my som was still in pain walking. He is 5 and was missing PE at school and playtimes. Spoke to a nurse practitioner at GP practice who said she didn’t believe it to be a verruca and more an infection in his foot. We were prescribed cream. A couple of days later at bath time his Dad noticed something reflecting at the cut - a small chunk of glass! The verruca plasters I had been usimg must have drawn it out. I don’t feel he should have suffered months for this and maybe if I wasn’t dismissed by staff who to be fair, weren’t very polite and spoke down to me like I was over reacting, it could have been resolved a lot sooner!
Visited Urgent Treatment Centre on December 2022
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you so much for sharing your recent experience at Montagu Hospital with us. I am sorry to read how unhappy you were with the attitudes of staff, this is not the experience we wish for our patients. If you wish to speak about this matter further, you can contact our Patients Advice & Liaison Team on: Tel: (01302) 642764, Freephone: 0800 028 8059 or email: dbth.pals.dbh@nhs.net. Best wishes Libby
Provided by Care opinion
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Review titled Saved my life!!
Rated 5 stars out of 5
by Joni Thorpe - Posted on 13 February 2023
I am forever grateful for the support and help that I received while being in Rehab 2. All the nurses, healthcare assistants, domestics, physiotherapists and occupational therapists were brilliant!! Thanks to them I am at home and getting my life back together after my stroke!!
Visited Stroke on December 2022
Review titled Montagu Hospital
Replied on 12 May 2023
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care you received across the specialties. Your kind feedback will mean so much to the teams involved in your care. Thank you for sharing! Best wishes Libby
Provided by Care opinion
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Review titled An inconvenience
Rated 2 stars out of 5
by Anonymous - Posted on 03 December 2022
As a retired NHS worker I was shocked when I took a friend to minor Injuries, no compassion from desk staff. Very abruptly told by her you can’t go on the waiting list we have 10 waiting. I said I could not stay, my friend was told if she needed a&e she would have to pay for a taxi. When my friend was upset she accused her of shouting which quite clearly was not true. It wasn’t the content of the information but the abrupt way it was delivered. We were made to feel like an inconvenience. I know it’s a difficult time but a little compassion and kindness and basic customer service skills when dealing with the public. This would help when conveying information.
Visited Urgent Treatment Centre on November 2022
Review titled Montagu Hospital
Replied on 08 December 2022
Thank you for your feedback about Montagu Hospital. I'm so sorry to hear that your friend, and yourself, were unhappy with the service delivered. This is not the experience we wish for visitors and patients. We would like to look into this matter further and would appreciate if you could contact our Patient Experience Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net so we can gather some more information from you to enable us to look into your concerns. Best wishes Libby
Provided by Care opinion
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Review titled Care
by Jennifer Hall - Posted on 30 November 2022
My son (16) was a patient on the Rockingham Unit at Mexborough Montagu for surgery on his knee. From our arrival to our discharge the care was faultless. Every member of staff that was part of our care team were compassionate, warm and caring. The unit was spotless. Nothing was too much trouble, even making me (Mum) cups of tea as a waiting parent while he was in theatre. A fabulous team and a really positive experience.
Visited November 2022
Provided by Care opinion
Review titled Montagu Hospital
Replied on 30 November 2022
Thank you for sharing your recent experience at Montagu Hospital with us. I am so pleased to read how happy you were with the care your son received. I will pass your kind words on to the team. Thank you for sharing! Best wishes Libby
Provided by Care opinion
Information supplied by Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust