Medway Maritime Hospital
Windmill Road, Gillingham, Kent, ME7 5NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent.
Rated 5 stars out of 5
by Awhina Wallace - Posted on 27 November 2023
Excellent Care. I have always been treated well. The staff always happy and helpful. Yesterday, I had a Endoscopy. Staff were Very informative, and made my care easy. Thank you once again sooo much.
Visited Gastrointestinal and Liver services on November 2023
Review titled Medway Maritime Hospital
Replied on 01 December 2023
We are glad that you had a positive experience in Endoscopy. We will share your comments with the team. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Booking/moving an appointment
by antliajz74 - Posted on 30 November 2023
I feel the waiting time of over one hour on the direct number to the hospital for outpatient appointments is unacceptable. No wonder people don't bother!
Visited November 2023
Provided by Care opinion
Review titled Medway Maritime Hospital
Replied on 01 December 2023
We are really sorry to hear this, please contact the Patient Advice and Liaison Service (PALS) on 01634 825216 or medwayft.pals@nhs.net and they will be able to assist you. Kind regards, The Patient Experience Team
Provided by Care opinion
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Review titled Caring, professional and friendly staff
Rated 4 stars out of 5
by Adrian Sluyters - Posted on 27 October 2023
All the staff members were very caring, reassuring and friendly, and very efficient. The appointments and communication were all on time and very good. The consultants communicated clearly and provided confidence and assurance
Visited Urology on October 2023
Review titled Medway Maritime Hospital
Replied on 14 November 2023
Thank you for letting us know your experience and for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Great staff
Rated 3 stars out of 5
by Ian - Posted on 13 October 2023
Medway maritime hospital always gets bad reveiws, I would like to change that.I was sent to a&e with high heart rate as soon as walk in I had the best care possible.was moved to saffire ward(after2 nights in a&e majors)The staff and care was great,from the ward house keeping,cleaning and feeding to assistance staff,nurses and doctors.I think they all go above and beyond. The NHS has faults,a lot of faults,but the people that work there deserve our thanks. A big thank you from a very satisfied patient xxx
Visited Don't know on October 2023
Review titled Medway Maritime Hospital
Replied on 20 October 2023
We are glad that you had a positive experience in A & E and on Sapphire Ward. Thank you for letting us know your experience and for taking the time to share your feedback. We will ensure your comments are passed on to the staff involved in your care. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Thorough, caring, professional and dedicated
by Cray - Posted on 02 November 2023
I was very pleased with the care I received during my time in the Endoscopy Unit. Even though there was a staff shortage, all the staff present including the consultant were thorough, caring, professional and dedicated. I was put at ease. What was lovely was how friendly the nurses were, they always had a smile on their face.
Visited October 2023
Provided by Care opinion
Review titled Medway Maritime Hospital
Replied on 14 November 2023
We are glad that you had a positive experience in the Endoscopy Unit, where staff try to make each patient's appointment a positive one. Thank you for taking the time to share your feedback. We will ensure your comments are passed on to the staff involved. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled The inefficiencies are frightening
by Andy936 - Posted on 06 October 2023
My daughter was taken to A&E with suspected appendicitis and was not triaged for 4 hours. We are then sent onto a different department who after another few hours tells us the on-call doctor is not picking up their calls. We are then sent to the ENT Ward to see a junior doctor who tells us they don't understand why the prescribed medication has not been given as they instructed! The doctor tells us they will sort it. This was nearly 2 hours ago and now I am informed the doctor has gone home but the nurses are preparing my daughter's treatment now. Still no sign of anything..... In our experience, the inefficiencies are frightening. 10 hours since we got to Medway Hosp and we are still waiting. What a mess.
Visited October 2023
Provided by Care opinion
Review titled Medway Maritime Hospital
Replied on 06 October 2023
We are really sorry to hear that your family's experience is poor and would like to understand more about what happened. Please contact our PALS Team (Patient Advice and Liaison Service) on 01634 825004 or medwayft.pals@nhs.net and they will be happy to speak with you. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled The whole team put me at ease
by Emihg45 - Posted on 05 September 2023
I went to the gynaecologist yesterday and was very anxious and unaware of what to expect but the whole team put me at ease especially the nurse who stood next to me the whole time explaining everything step by step I can't thank her enough. And the gynaecologist was also very friendly and professional and put me at ease.
Visited September 2023
Provided by Care opinion
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience in Gynaecology. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Above and beyond expectation
Rated 5 stars out of 5
by Marion Bratton - Posted on 10 September 2023
From the start in the breast care department, through to biopsy, pre op assessment, Nuclear, Pocu, theatre and recovery and anyone else I may have forgotten I was treated with the utmost care and attention. All staff were friendly, kind and nothing was too much trouble for them. I was going to scan the Qr code before discharge to leave a review but forgot in my eagerness to go home. I hope that all of the appropriate departments receive my thanks for the care they gave during my recent breast cancer operation. Thank you.
Visited Breast cancer services on September 2023
Medway Maritime Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I visited the clinic and I cannot fault the care, kindness, helpfulness of all staff that were involved. From reception, nurses, doctor and consultant; their approach and manner during each stage of my appointment was amazing. Thank-you.
Visited Breast cancer services on September 2023
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience at the clinic. Thank you for your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
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Review titled Walk in X Ray Service Amazing
Rated 5 stars out of 5
by Hazel - Posted on 11 August 2023
My GP referred me for a knee x ray. I was given a code. Expectation "long wait" Reality "wow" I checked in at 8.20am and was leaving the car park by 8.45! Great, efficient and friendly Service
Visited General Surgery on August 2023
Review titled Medway Maritime Hospital
Replied on 27 September 2023
We are glad that you had a positive experience in X-Ray. Thank you for taking the time to share your feedback. Best wishes, The Patient Experience Team
Provided by Care opinion
Information supplied by Medway NHS Foundation Trust