Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind & Considerate
Rated 4 stars out of 5
by Polly - Posted on 03 June 2024
had an emergency op at night time & a planned op & one abandoned due to an allergic reaction each time i was well cared for by the staff in each ward including critical care the doctors & nurses work all hours but still polite & caring in the main hospital block & the health centre both surgeons who operated on me were great i always think of them for making me better
Visited Don't know on January 2024
Lister Hospital has not yet replied.
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Review titled Broken Emergency waiting room
Rated 1 star out of 5
by Graham Chilton - Posted on 03 January 2024
I spent 13hrs waiting there and I discharged myself at 4am. I arrived at Er room reception at 3pm. firstly after waiting 1.30hrs take blood pressure, waited another 3hrs for them take blood and ecg test. then waited until 3am to see doctor, junior doctor said to wait 5 min for a quick blood presure test in waiting room, waited until 4am then discharged myself.
Visited Accident and emergency services on January 2024
Lister Hospital has not yet replied.
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Review titled Fantastic staff thank you
Rated 5 stars out of 5
by Lorna Boyd-Bell - Posted on 17 December 2023
I had a gastroscopy in the endoscopy unit today and wanted to thank all the staff for their caring, professional attitude. I was very nervous but everyone put me at my ease. Thank you all you are a credit to the NHS.
Visited Gastrointestinal and Liver services on December 2023
Lister Hospital has not yet replied.
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Review titled "Nil Point" for admin
Rated 4 stars out of 5
by Paul Williamson - Posted on 15 December 2023
My 12 October appointment, made by text only, was cancelled by phone a few days before. The alternative date offered was not acceptable. You would get back to me, you said. You didn't, so I contacted my helpful MacMillan point of contact on 1 December. An appointment for 14 December arrived, by text (from QE2), on 7 December. A paper confirmation letter, dated 6 December, arrived on 15 December, 1 day after the appointment. What's the point? If you can't get paperwork out on time, don't bother.
Visited Ear, Nose & Throat on December 2023
Lister Hospital has not yet replied.
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Review titled Excellent, professional and pleasant service
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
My sister, visiting from Scotland, had been poorly for 2 weeks with a truly dreadful hacking cough. This morning she was worse and 111 said we should go to A &E. The service, despite the department being very busy, was friendly, rapid and efficient. She saw a triage nurse, then a doctor, another nurse, had an xrays and bloods taken. In other words, a really thorough examination and help with breathing and then appropriate medication dispensed. Very helpful as by now it was 4pm on a Saturday. Our wonderful NHS at its very best. Thank you all at Lister.
Visited Accident and emergency services on December 2023
Lister Hospital has not yet replied.
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Review titled superb treatment
Rated 5 stars out of 5
by verna cant - Posted on 10 January 2024
My husband underwent kidney surgery on the 27th December 2023. We would like to thank the urology surgical team for the excellent treatment that he received. It was first class in every way. We would also like to thank the nursing staff who took good care of him post-surgery. Thankyou so much.
Visited Urology on December 2023
Lister Hospital has not yet replied.
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Review titled Kindness and consideration
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
The staff in the hysteroscopy unit were really welcoming, kind, friendly and also maintained patient dignity. I could not fault them in their care of me throughout the procedure and afterwards. However, the consultant expected me to have brought someone with me so that I had support for hearing the outcome of the investigation. I had come alone because that was what the letter had said I should do. The letters don't seem to have been reviewed/revised since the COVID restrictions were relaxed, which is unhelpful.
Visited Gynaecology on December 2023
Lister Hospital has not yet replied.
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Review titled Great service from start to finish
Rated 5 stars out of 5
by Samantha - Posted on 11 December 2023
My recent visit at the hysteroscopy clinic was first class. All the staff treated me with dignity and respect and most of all kindness. I can’t thank them enough. The NHS is working under some very challenging times and yet they remain professional and caring
Visited Gynaecology on December 2023
Lister Hospital has not yet replied.
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Review titled Incredible care and compassion
Rated 5 stars out of 5
by Max - Posted on 17 November 2023
Our grandfather was taken ill and admitted to resus via ambulance. Five relatives including me turned up to be with him shortly after he was admitted. Throughout the day, the nurses, doctors and hospital staff could not have been more considerate, caring, thoughtful and supportive, both for our grandfather and everyone around him. Over the course of 24 hours our grandfather deteriorated and passed away. The support and care that was shown for our grandfather, but also for us, was impossible to fault. Despite being incredibly busy and being rushed off their feet, staff always found time to answer our questions, address our concerns, and do all the small things that make the biggest difference when you're going through such a difficult time. A huge thank you to all the amazing staff in resus, the brilliant paramedics, and staff in the ward 6a (probably the wrong name - apologies) for their care, compassion, and patience when looking after my grandfather and family. You made one of the most difficult moments in our lives as easy as it could have been.
Visited Don't know on November 2023
Lister Hospital has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Emelie - Posted on 21 November 2023
Attended A&E department on 19th November and later had surgery on Monday 20th November. I was amazed by the care, empathy, attention to details and reassurance every one from the receptionist, care staff, nurses, doctors, anaesthetists, surgeon, staff in recovery and discharge team gave me during my stay. Absolutely outstanding and caring people who made me feel safe and cared for. The empathy and attention given to me was outstanding and although they were stressed and very busy I never felt I was being overlooked or uncared for.
Visited Accident and emergency services on November 2023
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust