Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant Service
Rated 5 stars out of 5
by Sandra Thomas - Posted on 13 December 2022
I had an ultrasound at Hertford County , which was booked quickly and was on time and good experience. The staff were lovely. I was then referred to Lister Hospital for a procedure . The turnaround was so quick . I was very impressed by this , as it is a worrying time waiting . I had my procedure today , I saw a consultant , had the procedure and had the results all within 30 mins . A fantastic service , and luckily for me , a clean bill of health . A great relief before the festive holiday . Well Done All
Visited Gynaecology on December 2022
Lister Hospital has not yet replied.
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Review titled 10 hours in A&E, went home due to no bed available
Rated 3 stars out of 5
by Anonymous - Posted on 30 December 2022
111 urged me to go to Urgent Care. 5 hours there. Sent by doctor to A&E Lister to see ENT Consultant. Despite being told this would mean we wouldn't have to join the queue, we did. The place was packed full, it was 10pm at night when we walked in on Boxing Day. It took 2 hours before a blood test/covid test was done, then another hour to see a nurse for temperature/blood pressure/oxygen test. Another hour to see the doctor who ordered IV for antibiotics, steroid, paracetemol and fluids, which took another hour to come. Was told to wait 2 hours to see if any improvement. No improvement so told to stay for observation and be admitted. From 2 a.m. to 8 a.m. no doctors were around, just nurses who were rushed off their feet. Patients had to ask for repeat painkillers/medication, no checks were made on anyone. We were sat on hard plastic chairs in rows surrounded by people vomiting, passing out, coughing and spluttering for 10 hours only to be told we have no beds and 19 people waiting for a bed who are elderly/more vulnerable so we suggest you go home unless you want to wait until the afternoon when there may be a possibility of a bed. Ward nurse not sympathetic at all and made no attempt to reassure us that it would benefit us to stay. We went home as my son had not slept all night and had nothing to eat. We felt that we were let down the one time we needed the NHS.
Visited Accident and emergency services on December 2022
Lister Hospital has not yet replied.
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Review titled Poor communications
Rated 2 stars out of 5
by Denise Chalkley - Posted on 16 January 2023
I am extremely disappointed with the poor communications from this department. Trying to get to speak with someone is nigh impossible. Thank goodness for the PALS department. All the phones redivert to 01438 284060 which isn't manned and voicemails not being picked up or acted upon. This number was also given as an emergency line post biopsy. Considering my referral was under the 2 week wait and results are late and overdue, talking to someone would have helped reduce anxiety. Such poor systems of communications - the absolute fundamental in healthcare services.
Visited Oral and Maxillofacial Surgery on December 2022
Lister Hospital has not yet replied.
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Review titled Massive thank you!
Rated 5 stars out of 5
by Emma Gunn - Posted on 16 December 2022
I had to bring my 14 year old Son to the Children's A&E yesterday where it was quickly identified that he would require Surgery. I cannot thank everyone who helped us enough. You all made the whole process as stress free as possible. Everyone involved was helpful, professional and incredibly kind. Especially the lovely nurse who wrapped him in warmed blankets!! Now thats service! I feel very proud to work for such an amazing hospital!
Visited Children's & Adolescent Services on December 2022
Lister Hospital has not yet replied.
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Review titled Absolutely awful 2 years Plus - Frustrated
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
Young women experiencing problems with their bladder. Taken 2 years to get here and still the doctors are playing hot potato. Trying to fob me off onto other departments as to why I am having this problem. instead of trying to help find the cause there, suggestions are things that will cause long-term damage to my urinary system at such a young age. Extremely frustrated with the answers I am getting, "call you in 3 months" " has anything changed" and " oh well there is nothing we can do about that". No empathy or common sense for the realities and implications of a person my age. Constant waiting and wasting time with pointless appointments rather then doing.
Visited Urology on December 2022
Lister Hospital has not yet replied.
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Review titled Great treatment, but poor organisation.
Rated 4 stars out of 5
by Anonymous - Posted on 18 January 2023
My appointment for diabetic eye screening was for 08.40 on 19/12/22, but due to a lack of organising no specialist nurse had been arranged to be available. It was only after the receptionist realised that I'd been waiting for over an hour that I was informed of the situation and that a specialist nurse was being brought in from another hospital. Finally I was dealt with very professionally by an extremely apologetic nurse who explained that there had been a mis-organisation. I finally departed the Lister nearly 3 hours after my appointment time for a treatment that usually only took about 30 minutes. Praise for the nurse and the treatment, but the organisation needs to be improved.
Visited Ophthalmology on December 2022
Lister Hospital has not yet replied.
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Review titled Wonderful care and treatment
Rated 5 stars out of 5
by Mark hodgkinson - Posted on 29 December 2022
I recently had an operation in Kent where I am based and registered, my wound was leaking and became infected and I came to lister as I was staying in Hitchin. The care and treatment I received here was brilliant and I want to thank all the staff for their kindness and professionalism. You all do an amazing job under increasingly difficult circumstances. I will not forget how you looked after me during my visit. A massive thanks to all of you.
Visited Accident and emergency services on December 2022
Lister Hospital has not yet replied.
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Review titled Wonderful treatment at A&E
Rated 5 stars out of 5
by Amy’s mum - Posted on 10 November 2022
I want to share my appreciation to every member of staff on duty at Lister A&E on 5/11/22. My daughter was very poorly and was triaged very quickly. Very quickly after triage she was given pain relief. After seeing a specialist consultant she was given a multitude of drips and was constantly checked upon. In fact many of the patients in the waiting area were given drips with treatment. I have never seen this before. We needed to wait 12 hours for a bed to become available which is unfortunate but cannot be helped. The important thing is that treatment started in the waiting area and she was constantly checked on and made comfortable. The nurses and doctors looked exhausted, most were there the whole 12 hours, but continued to give everybody care rushing around constantly and with smiles on their faces. The 2,separate nurses in charge on the front nurses station we’re wonderful. I went to the front for regular updates and not once was I made to feel a nuisance. I received gentle reassurance and an apology for the wait. These people have nothing to apologise for. They are working above and beyond. It took 3 attempts to withdraw blood from my daughter as she was so dehydrated. She is very squeamish and has fainted while giving blood in the past. But the nurses who attended to her were so incredible at distracting her and even making her laugh that she was fine. There were two separate female patients who obviously were having a mental health crisis and were quite aggressive. They were treated with kindness, patience and respect. The second lady was particularly aggressive, was shouting profanities and became horribly racist. She was dealt with calmly but firmly with extreme professionalism. I honestly witnessed so much kindness and sincerity not only to us but other patients that I was quite moved. Please pass on my enormous thanks to all staff working at a&e on Saturday. They are all doing an incredible job and are beautiful humans. It does not go unnoticed and is so appreciated. As I said on a public forum, they deserve salaries ten times what they are being paid! Fingers crossed this new government will recognise this.
Visited Accident and emergency services on November 2022
Lister Hospital has not yet replied.
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Review titled Super helpful appointment with the orthoptist
Rated 5 stars out of 5
by florence scoresby - Posted on 02 December 2022
Sadly we did not get the name of the orthoptist we saw at the Lister on the aftrennon of 30th November, but wanted to say a huge thank you for his time and trouble really getting an understanding of the issues with my vision, and providing foil lenses for my glasses, which have made a substantial difference in allowing me to move around outside with more confidence and improved my functional vision for everyday tasks such as reading and watching television. A huge thank you!!
Visited Ophthalmology on November 2022
Lister Hospital has not yet replied.
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Review titled Wonderful caring service
Rated 5 stars out of 5
by Sophie Taylor - Posted on 16 November 2022
My 96 year old mother came to the department on Monday - her treatment was kind and compassionate and staff displayed a high degree of dementia awareness throughout.
Visited Accident and emergency services on November 2022
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust