Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by alexandra - Posted on 22 May 2023
I arrived at a and e on the 10.05.23 evening after my Dr sent me for having a fast hear rate and was immediately rushed to Resus on a trolley.I want to thank the nurse in a and e for being so kind to me and the whole Resus team.I feel they took such amazing care of me.Thank you
Visited Accident and emergency services on May 2023
Lister Hospital has not yet replied.
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Review titled Long waiting
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
We arrived at 4pm and still waiting until 12 am in the night no sign of doctor and don’t know what’s going on.. Don’t know what time they gonna see us and what time we can go home . Really really disappointing . Patient come for emergency this doesn’t seems like an emergency at all, this looks like walk in service ..Every staff are just walking here and there with the files but all the patients are still waiting..management is very bad here..
Visited Accident and emergency services on May 2023
Lister Hospital has not yet replied.
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Review titled Kind & Caring
Rated 4 stars out of 5
by Pauline - Posted on 05 May 2023
went in for an op but went into anaphylactic shock before it could take place a bit scary for the surgeon doctors & nursing staff who must have done a wonderful job of helping me as I don’t remember any of it I woke up in ICU the male nurse sitting next me was so kind as were the nurses in critical care I had very good care before I was discharged a couple days later
Visited Intensive Care on May 2023
Lister Hospital has not yet replied.
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Review titled Time wasted by nurses
Rated 3 stars out of 5
by Mike Shepherd - Posted on 02 May 2023
having spent 8 hours in a&e on two separate weekends with my wife who has now been omitted, i was able to observe the amount of wasted time the nurses spent walking up and down the isle calling out names. surely the trust could put in a simple electronic call up system similar to those used in surgeries. this would free up the nurse to clean up and prepare for the next patient. this is not difficult, but I suggest this would reduce wait times but more important would reduce the stress on nurses that get frustrated when trying to find people. most patients are familiar with being called by electronic screens in doctors surgeries and i am confident it would work in a&e. apologies for no capital letters this software would not allow them.
Visited Accident and emergency services on April 2023
Lister Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Peter Casey - Posted on 14 April 2023
On 3rd April 2023 I had a seizure at home. No breathing and no heartbeat. Paramedics and ambulance crew responded magnificently and brought me back to life before taking me to A&E at Lister Hospital. The team of doctors and nurses in A&E were amazing. They gave me tests and treated my condition with medication before transferring me to a cardiology bed. Although my time in A&E was quite short I felt very well cared for by a team of excellent professional medical staff who also provided reassurance and kindness to my very anxious family. I am very grateful for everything you did to help me that night. Deepest appreciation and thanks.
Visited Accident and emergency services on April 2023
Lister Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Jose Carles - Posted on 13 April 2023
My daughter came in with dislocated shoulder following a seizure. She has autism as was looked after so well. Nothing was too much. The ladies in AED went above and beyond. A national treasure
Visited Accident and emergency services on April 2023
Lister Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Helen - Posted on 11 April 2023
Thank you to the staff in A&E who cared for my elderly father for 24 hours with compassion and professionalism, especially given that industrial action was taking place at the time. I mostly interacted with nurses, nurse managers, and staff in discharge including HCAs, porters, Ambulance staff and cleaners. Everyone was kind and working hard to help patients and families. Thank you all very much.
Visited Accident and emergency services on April 2023
Lister Hospital has not yet replied.
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Review titled very poor
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2023
I received two text messages on Saturday about an appointment for my aunt on the 15th. The text messages gave me options to confirm, rebook or cancel. having no paperwork relating to the appointment and what is for I wanted to speak to someone from Ophthalmology. Two attempts to speak to someone. On the 1st the phone went dead when put through by the operator. On the second the phone was answered but placed down, no one spoke to me but I could hear staff taking talking together and to patients. There were also long periods of silence. Do your highly trained staff need training in using the phone or is your normal practice to lift the receiver and leave the caller hanging for over 30 minutes? As a consequence of this extremely poor practice I was forced to terminate the call and cancel an appointment for my Aunt at short notice. Please remember there are times when we need to speak to someone.
Visited Ophthalmology on April 2023
Lister Hospital has not yet replied.
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Review titled A&E and X-ray
Rated 5 stars out of 5
by Sarah - Posted on 10 April 2023
I was seen incredibly quickly after having dislocated my shoulder. The staff were kind, and the communication between the doctor, X-ray and myself was clear and prompt. Couldn’t fault the treatment and am thankful for such kind people.
Visited Accident and emergency services on April 2023
Lister Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 06 April 2023
During my two visits and 1 telephone app on - everything was explained very clearly by the Respiratory team. They made me feel very comfortable and are always there if I have any queries or concerns. Excellent service.
Visited Sleep Medicine on April 2023
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust