Lister Hospital
Coreys Mill Lane, Stevenage, Hertfordshire, SG1 4ABContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Lister Hospital.
Reviews
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Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2023
Went to Yellow zone, area 6. Went with a member of family to assist. The team were fully aware I have anxiety coming to appointments, but did nothing to help, just stood there and waited for me to stop stressing like a statue glaring into my soul. Didn't give me any chance to talk either. Get the crew trained on anxiety when coming to appointments. The receptionist was lovely, that was the only positive thing.
Visited Neurology on April 2023
Lister Hospital has not yet replied.
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Review titled A&E receptionist 2 13:25 6th April
Rated 1 star out of 5
by Andy MacRae - Posted on 06 April 2023
Asked for help locating someone and the receptionist had an attitude that showed she clearly could not be bothered. She waved to the waiting room and said “look around or ask a nurse” then went back to her computer. I was dismissed. I said thanks for your help. I honestly wasn't thankful and she said “Oh really, how can i help you, clearly ready for an argument. When I spoke to her about her attitude she became even more belligerent. I don't think its to much to ask for help or empathy from reception when you drop someone off that is ill. She was short on both.
Visited Accident and emergency services on April 2023
Lister Hospital has not yet replied.
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Review titled Fantastic patient care
Rated 5 stars out of 5
by Damian - Posted on 24 April 2023
I don’t enjoy the hospital or Doctors at the best of times but I do have to say I was admitted for day surgery and everyone I had dealings with were polite, respectful, caring and understanding to all of my concerns and worries. I would just like to that the team at Lister Urology for putting me and my mind at ease . Thank you and kind regards.
Visited Urology on April 2023
Lister Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Jose Carles - Posted on 13 April 2023
My daughter came in with dislocated shoulder following a seizure. She has autism as was looked after so well. Nothing was too much. The ladies in AED went above and beyond. A national treasure
Visited Accident and emergency services on April 2023
Lister Hospital has not yet replied.
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Review titled blood test
Rated 4 stars out of 5
by edward butler - Posted on 05 January 2024
i have an appointment at the diabetic medicine on the 24 january @ 15 oo pm ,i was ask to have a blood test two week befor the appoinment but i have to have the type of blood required but need the relevant paperwork to have the blood taken , so please can i have the paperwork required , if notwont have the blood test !
Visited Diabetic Medicine on April 2023
Review titled Lister Hospital
Replied on 08 January 2024
Good morning Edward and thank you for your message. Unfortunately, this is the reviews page for Lister Hospital and not the appropriate page to enquire about blood tests. For general enquiries regarding the booking system or for any additional support required, please contact our phlebotomy team direct on 01438 284044. Kind regards, Chris
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Review titled Superb experience
Rated 5 stars out of 5
by Lisa-Marie Duncan - Posted on 29 March 2023
Thank you to the amazing staff at Lister Hospital's Endoscopy Suite. Attended today for my procedure and everyone was so friendly and professional. The suite was extremely clean.
Visited Gastrointestinal and Liver services on March 2023
Lister Hospital has not yet replied.
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Review titled Why waste appointments when an email will do?
Rated 3 stars out of 5
by Anonymous - Posted on 10 March 2023
I was asked to come in for an appointment as a follow up. I spent 1.15 hrs travelling, then 1.5 hrs waiting. The reason for the delay being seen was that there were overbookings and my consultant was also on call so had already been called to emergencies several times that morning. When i was seen the consultant just wanted to go through the results of my scan - just to say everything is fine. Why could this message not have been sent via an email or a phone call? - all the time spent by me getting there, the added congestion, carbon emissions, and a valuable appointment taken up to deliver a very simple message. Please change your system so that simple test results that are clear can be sent or communicated via telephone rather than having to attend the Hospital.
Visited Ear, Nose & Throat on March 2023
Lister Hospital has not yet replied.
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Review titled Long inpatient waits for a scan
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2023
A family member is still awaiting an MRI scan after 10 days that is required before they can have a procedure to alleviate their condition. A total waste of a bed, care and resource. They are regularly told their scan could be today and are sadly left frustrated and disappointed with medical staff unaware of when the scan will be taking place.
Visited Gastrointestinal and Liver services on March 2023
Lister Hospital has not yet replied.
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Review titled Fantastic Service
Rated 4 stars out of 5
by Mrs W Scott - Posted on 29 March 2023
I attended the Paeds ED department on 25.3.2023 with my son who had suffered a trauma to his chin. I wanted to express my thanks for all of the help I received from the staff on duty that day. I could not fault the service. I was checked in, triaged, treated and discharged within 4 hours. The staff were amazing. Keep up the continued hard work.
Visited Accident and emergency services on March 2023
Lister Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Marguerite Killingbeck - Posted on 18 March 2023
Throughout my 5 days in the Urology Ward I found all staff polite and positive. Staff were attentive to my immediate welfare and longer term recovery. I am very grateful for the NHS and I am inspired by the staff. Thank you.
Visited Urology on March 2023
Lister Hospital has not yet replied.
Information supplied by East and North Hertfordshire NHS Trust