Lincoln County Hospital
Greetwell Road, Lincoln, Lincolnshire, LN2 5QYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Mr P W Reece - Posted on 25 December 2023
Attend UTC after consultation with 111. We were treated within an hour to the highest standard by all concerned. Despite being Christmas day and all the pressures and negativity surrounding the nhs our experience was nothing more than exemplary. Thanks to all Tom Reece.
Visited Urgent Treatment Centre on December 2023
Lincoln County Hospital has not yet replied.
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Review titled A poor hospital experience
by Badger69 - Posted on 18 December 2023
I had to be at the hospital at 7.00am, but I didn't have my operation till 4.00pm. I could of come in later. When I came round after the operation I found out I was staying in overnight. This was news to me as 2 weeks before, I was going to have the same operation and I would of been let out 2 hours after the operation. What changed in 2 weeks? To top it off, nothing was done to get me to dialysis in the morning. I found this disgraceful as they knew I was staying in over night before the operation. It was only down to me keeping on about after I came round at 5.30pm, that something was done, this was at 12.30am. This is not suitable for someone who needs dialysis. In nearly 24 hours of being in hospital I had 2 drinks and 4 packets of biscuits, and I had to asked for both, no other food was offered. The ONLY good thing was the theatre staff.
Visited December 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 21 December 2023
Dear Badger69 I am Deeply sorry this happened as this is not the experience we expect for any of our patients. We will be reviewing the process of staggering all our patients going forward. From a perspective of staying overnight I am really sorry this changed on the day of surgery, routinely all our patients are notified in advance at the pre assessment stage, sometimes when seen on the day of surgery by a different Anaesthetic DR the assessment is different, we will be also working on a process for better communications between the pre op team and Anaesthetists assigned on the day of surgery. Once again I apologies you have had this experience. PODP Jason Green Theatres Matron
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Review titled Bad experience at Grantham gynaecological dept
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
Right from the offset I waited a year for the appointment and I am convinced I only got one because I rang outpatients, waited 50 minutes in the call queue and complained about the fact I’d been on the wait list a year for the appointment. I finally got a date and drove an hour to Grantham. My appointment was 90 mins late. The consultant very clearly hadn't read anything about me in advance as was asking me lots of questions about procedures I’ve had previously (that I didn’t know the medical names of! “You’ve had xyz done haven’t you?” I have no idea…you have my notes though) I felt rushed, I felt nobody was really that bothered about my experience, and we didn’t even get the issue resolved that I had the appointment for. I am now considering paying for this privately rather than wait however long for my referral for surgery. Really sad and disappointed to experience this level of service from the NHS, as an NHS member of staff. Lots of work to do.
Visited Gynaecology on December 2023
Review titled Lincoln County Hospital
Replied on 02 January 2024
I am sorry to hear that you have had a poor experience in our clinic if you would like to contact me direct to discuss further to see if I can help resolve your concerns. Kind Regards Tanya Wilson Gynaecology outpatient Sister Trust Wide. United Lincolnshire Hospitals NHS Trust 07826 532833
Provided by Care opinion
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Review titled Heart attack
by A very grateful man. - Posted on 04 January 2024
In December I had a heart attack whilst in the garden. Got to A&E at Lincoln Hospital and eventually put on the Johnson Cardiology ward. I was very scared but felt in safe hands! Early in the Friday morning I had a angiogram procedure where a blocked artery to my heart was diagnosed. The consultant managed to unblock the artery and fit stents. On the road now to recovery and lifestyle change. I cannot thank the Drs and nurses enough who looked after me. Simply amazing people!
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled Fantastic service at The Cardiac Short Stay
Rated 5 stars out of 5
by Rick Turner - Posted on 03 December 2023
I cannot thank the staff enough for the outstanding care, patience, professionalism and friendliness, I experienced during my recent heart stent. The hospital is under a lot of pressure with a lack of beds, understaffing and too many patients. Despite this the staff gave a fantastic service and I grateful to them that I am back home and recovering.
Visited Cardiology on December 2023
Lincoln County Hospital has not yet replied.
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Review titled A&E Lincoln County Hospital
by POACHER6399 - Posted on 16 November 2023
Having had an ECG for chest pains from an ambulance post a call to the 111 service ( an ambulance which arrived in 15 minutes and were very professional) I arrived in hospital for "more tests". I was triaged very quickly and had another ECG. That afternoon I was subjected to an x Ray and a series of blood tests . All staff were courteous and professional especially those in the Day A&E unit. They even found time to give me a cuppa and a sandwich whilst finding a charger for my phone so I could call my wife. Excellent professional service with a significant number of diagnostics done in a relatively short period of time.
Visited November 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 27 November 2023
Dear POACHER6399 Thankyou for taking the time to write such lovely feedback for the team at LCH Emergency Department. Your comments are welcomed and we are truly glad you had a positive experience. Kind Regards, Holly Carter (Interim Matron, LCH ED).
Provided by Care opinion
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Review titled Excellent Hip Replacement
by airforce man - Posted on 06 November 2023
I had been experiencing hip pain for a few years so eventually after consulting my GP I was sent to a local physio. Having carried out exercises that he recommended for a while, which did not help, he suggested I go back to my GP to say that the exercises were not helping and so having had an x ray it was discovered that I had severe osteoarthritis in my hip. I was then given an appointment at my Lincoln hospital who gave me choices of extra physio, injections or an operation for a full hip replacement. I went for the full operation. Everything proceeded quickly after that and I was given a place at Grantham Hospital at the end of October. On arrival I was given excellent attention by everyone involved with my operation. I cannot praise the hospital enough for their kindness and professional conduct.
Visited November 2023
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Review titled Lincoln County Hospital
Replied on 07 November 2023
Dear airforce man Thank you for your really amazing comments for the unit and I will ensure they are all shared with the team – I hope you are recovering well as it sounds as though you went through a lot of pain and different ways of change to your routine and lifestyle to try and get the hip comfortable and pain free before you went for full surgery. Thankfully it’s all over now and you are, hopefully, getting the benefits of this and back to your normal routine Please take care Kr Julie
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Review titled All the doctors and nurses were fantastic
by Natasha678 - Posted on 17 November 2023
I was very nervous about what was going to happen, but all the doctors and nurses were fantastic, made me very comfortable and were very empathetic, they were really nice, explained everything to me and what was going to happen next, couldn't have gone better.
Visited November 2023
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Review titled Lincoln County Hospital
Replied on 27 November 2023
Dear Natasha678 Thanks you for taking the time to give us your feedback, we really appreciate it. We are very pleased you were happy with the care you received and that you were well informed and found the staff empathetic and caring which reassured you. We wish you well with your ongoing recovery Kind regards Sharon
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Review titled My Delivery
by Uzair625 - Posted on 29 December 2023
I was feeling pain in my lower abdomen like period pain. The whole day it continued and at night - 1:15 am - my water bag breaks and I went to the hospital immediately. At the hospital they shifted me in labour ward. The pain was unbearable for me but my Allah was with me. He gave me the strength to bear it and at 6:57 am my baby girl was here in this world. I’m writing this story just to say thank you to the all the staff of Lincoln county hospital. They all were very kind and supportive. They guide me in true sense. Breast feeding journey was very good and they guide me in a very good way. All the midwifes were very polite and supportive. I pray to Allah May this hospital and staff gets more success.
Visited November 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 29 December 2023
Dear Uzair625, thank you so much for your feedback, I'm glad that you had a such a positive experience at Lincoln Maternity unit. Thank you for your kind words and wishes for our unit, we hope you are settled at home with your family.
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Review titled Poor procedures
by Dickie1964 - Posted on 24 November 2023
The procedure (transperineal prostate biopsy) was done okay, but I found the surrounding process to be slipshod. Turned up at Lincoln at 17:00 for booked post-MRI appointment and records not available, so a wasted journey. Was told I'd been re-booked by the consultant for the following week. But no time or date given or paperwork / SMS sent, had to chase up that appointment. Referred for biopsy at Lincoln. Got SMS. Arrived at 08:30 but told the clinician had been delayed arriving in traffic. The clinician arrived about 08:45. Saw nurse for paperwork about 09:15 and told I was next in, but they then called 3rd patient through about 09:30. I ended up going in at 10:30 (over 1.5 hrs late). A big sign in waiting room stated that you will be called strictly by appointment order not arrival etc. No reason given as to why my appointment order changed and I was further delayed. I can only assume that letting patient 3 through first meant they were not late in, and I was already, so looks better for stats. Letter and paperwork for missing post-MRI appointment and the biopsy instructions / paperwork both arrived 9 days and 2 days after both events respectively!
Visited November 2023
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Review titled Lincoln County Hospital
Replied on 06 December 2023
Dear Dickie1964 I just wish to extend my apologies for the delay experienced below. I appreciate this can be stressful when waiting in the area for a procedure. I will ensure that all the staff are aware to update patients regarding delays within the clinic. Donna
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Information supplied by United Lincolnshire Hospitals NHS Trust