Lincoln County Hospital
Greetwell Road, Lincoln, Lincolnshire, LN2 5QYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Awaiting letter
Rated 3 stars out of 5
by Michael Burke - Posted on 08 March 2024
I attended the Orthopaedic clinic on 25th January 2024. After an Xray I was seen by the Orthopaedic surgeon who confirmed that my best option is to have hip replacement surgery, which I agreed to. The surgeon said he would send me a letter confirming his diagnosis and the next course of action. Six weeks on I am still awaiting said letter. This really isn’t good enough for patients who are, like myself, in considerable pain
Visited Orthopaedics on January 2024
Lincoln County Hospital has not yet replied.
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Review titled Poor service provided
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
My daughter was referred to ENT in 2020 at age 2 for hearing loss and reoccurring tonsillitis, as well as suspected sleep apnea. After countless failed hearing tests, multiple months of enduring tonsillitis and antibiotics and many sleepless nights. The ENT department finally sent us a letter to come in and discuss the situation. Fast forward to Jan 2023, it was agreed by consultants that surgery was required for grommets, tonsil and adenoid removal. I received no further communication until December 2023, asking me to come in and sign consent, when I arrived, the consultant apologised and said that I already signed consent months prior and that the appointment was not required. It is now the end of January 2024 and we are still yet to have moved any further with this. My daughter has suffered terribly for almost 4 years and the errors caused have now delayed this even further for us. I am really disappointed in the service we have and are receiving and hope that future errors can be avoided.
Visited Ear, Nose & Throat on December 2023
Lincoln County Hospital has not yet replied.
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Review titled Insightful experience
Rated 5 stars out of 5
by Margaret Anne Doran - Posted on 01 December 2023
Attended Endoscopy today. It was a privilege to meet the amazing teams from a to z. Professional, courteous, compassionate, empathic at the core. Felt nervous. Put at ease quickly which was reinforced by being given dignity with respect and profound kindness. The highest standards of care are palpable at every level. The human touch was invaluable. A place where you enter with, perhaps, tension and nerves yet you leave feeling well looked after by the triple A* teams. Thank you to each and everyone.
Visited Don't know on December 2023
Review titled Lincoln County Hospital
Replied on 04 December 2023
Thank you for your kind words, which are appreciated and will be passed onto the team. Regards Clare
Provided by Care opinion
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Review titled Very useful suggestions
by Antigone - Posted on 14 December 2023
The appointment was more or less on time, the waiting area is clean and tidy, the chairs comfortable. The consultant was helpful and her suggestions very useful, she clearly outlined the options for treatments from initial steps which may be enough to more invasive options. She was aware of my previous treatment and so knew the problems. I am expecting a physio appt in the near future and will know in about six months time whether these suggestions worked, if I do as suggested. Many thanks.
Visited December 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 18 December 2023
Dear Antigone Thank you for taking the time to leave this lovely feedback for our team following your recent visit to Gynaecology outpatients at Lincoln County Hospital. It is lovely to hear that the new chairs have made the waiting area a more comfortable experience. It is wonderful that you were given good advice on different treatment options for you to try, and you will be followed up to see if they have improved your condition. I will share your kind words with the team. Kind Regards Tanya Wilson Gynaecology outpatient Sister Trust Wide.
Provided by Care opinion
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Review titled Disappointed with the lack of concern and care given
by Edd8 - Posted on 12 December 2023
My little one was sent up to paediatric A&E recently after seeking advice from 111 due to breathing difficulties and becoming unwell. When we were seen, it was very brief and the doctor only listened to his chest and looked in his throat. The doctor diagnosed bronchiolitis as well as a sore throat. By the next morning he’d got worse so we sought a second opinion from the GP and they discovered an ear infection, and shared concerns of his reduced intake and output. They sent us up to A&E that afternoon as he had refused anything orally and hadn’t had a wet nappy since early hours that morning. After struggling with the fluid challenge and sitting in A&E for many hours, they agreed to admit him, albeit a reluctant decision admitted by the doctor. When we got onto the ward, he had minimal observations done, no tests and doctors were reluctant to do anything although he had now been 24 hours without passing urine and he was very lethargic. I had to request the nurse to check his BP which was slightly elevated, but I was told it was fine. His sats were 91 on two occasions, in comparison to 95 the night when we initially had breathing concerns, yet once again I felt I was brushed off saying he was fine. When the doctors did ward round they expressed they weren’t concerned and they didn’t want to do anything with him and he will perk up, and they will hopefully get the results from swabs done to help diagnose what the issue is. I had to question about these swabs which were noted in his documentation as done but they hadn’t been. The nurse then came and corrected the doctor and said it was still yet to be done. At this point I had lost confidence in all care and felt very brushed off. When we were discharged he had passed a small amount of urine, and still significantly reduced fluid intake and eating. The following day he had improved slightly but he was still very unwell. On the Monday we took him to the GP again, where they noticed his chest was still wheezy and he was still working a little hard. They prescribed steroids at that point and booked to review him a couple of days later. I feel if the hospital hadn’t brushed him off initially he would’ve been able to recover quicker and if my concerns were heard originally a lot of the issues wouldn’t have occurred. I was disappointed with the lack of concern and care given on this occasion, so much so that it’s given me significant doubt in returning in the future for any medical emergencies or concerns with my children, although it being the closer hospital I would endeavour to go elsewhere when possible.
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Anne bainbridge - Posted on 01 January 2024
From the minute I arrived the staff were kind, considerate, extremely professional, that ranged from the amazing doctors, nurses, tea ladies, cleaners, volunteers. Each and every one we're kind, attentive, explained what was happening re treatment. I can't thank you enough
Visited Cardiology on December 2023
Lincoln County Hospital has not yet replied.
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Review titled Encouragement, support and care from the amazing team
by Boymum123 - Posted on 27 December 2023
After 2 previous traumatic births I had started having panic attacks running up to the birth of my 3rd baby. I was so scared and having not properly dealt with the post traumatic stress of my first birth was so anxious about it repeating itself all over again. My amazing community midwife listened to all my concerns and made me feel like I really mattered, she referred me to the consultant midwife. The consultant midwife was equally as amazing, she let me tell her my stories from my previous births, filled in any blanks I could remember from my notes and explained options and helped me design a plan for my next birth. After continual growth scans showing my baby to be larger than expected for his gestational age the consultant sat with me to make a plan about early induction or c section. I was so scared, I knew that a c section wasn't the option for me - but was nervous they would push me into it. After the previous births of my sons. I felt like I had failed and wanted this experience to be so different. The consultant gave me the tome to explain all my concerns and also helped me to make the decision that felt right for me. I was scheduled for an induction later that day. The anxiety built as I was waiting a few days for a bed on labour ward for my waters to be broken- the care I received from the team while i was anxiously waiting was amazing- they had the time to talk me through my anxieties day or night and eventually I was taken up to labour ward and my fabulous community midwife came in to deliver my baby. Having a familiar face made me feel so much more at ease, the delivery team went out of their way to make me feel comfortable and make my experience so much better than the previous births. I was given a brilliant room with the view of the cathedral which as was lit up at night time. My community midwife stayed with me the entire time, her voice was do calming and instructing and during the immense pain was one if the only things I could concentrate on. She made sure to explain all the decisions to me and never pushed me into any options i didn't want but kept calm and instructed me through it. The pains were unbearable and came thick and fast- but at then end when she passed me my perfect, 10lb3 oz baby boy, I was so proud of myself for getting through it and felt like I had finally succeeded- but I could not have done it without the encouragement, support and care from the amazing team- in particular the consultant, my midwife and the consultant midwife. My baby is now 6days old and I am so entirely grateful to these people and their team for helping me and my husband bring our son safely into the world. These people I will never forget and I will always hold a special place in my heart for.
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled Friendly, professional, and courteous
by SAG_DD - Posted on 22 December 2023
Attended an outpatients appointment at Lincoln County Hospital. Instructions on how to get there and find the right department were very easy to follow. We were greeted and treated, by all staff in a friendly, professional, and courteous manner. We would like to pass on our thanks to everyone.
Visited December 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 30 December 2023
Dear SAG_DD Thank you for taking the time to let us know about your experience with us. It is great to get feedback and I am pleased that you were able to get to the right place for your appointment, it can be an added stress trying to find the right department when you can also be anxious about your appointment. I will pass on your thanks to the department Best wishes for the new year as well Matron Cathy
Provided by Care opinion
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Review titled I felt in very good hands from the moment I arrived
by Dicksie - Posted on 19 January 2024
Was sent to the SEAU unit for assessment after having serious abominable pains on a Sunday morning. The staff were absolutely fantastic, especially Kath the Senior Practitioner??. I felt in very good hands from the moment I arrived until I left. The treatment was excellent and was kept informed at all times. All in all a very satisfactory experience.
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled They made a horrific experience manageable
by Joepat - Posted on 05 January 2024
I had a very bad infection in my leg. I was admitted to Shuttleworth Ward and treated with IVABs (Intravenous Antibiotics) it was then decided to operate. Throughout my stay I was treated with care and respect. I have admiration for all the nursing care staff. They made a horrific experience manageable and I am truly thankful for all the care and kindness they have shown me.
Visited December 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
Information supplied by United Lincolnshire Hospitals NHS Trust