Lincoln County Hospital
Greetwell Road, Lincoln, Lincolnshire, LN2 5QYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unable to cancel appointment
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
I twice cancelled my appointment for Friday 1st March 2024 at 12.45 via the NHS portal today I recieved a text confirming this cancelled appointment. Tried to call but was cut off both times, I will not be attending as I an away and need a new date,
Visited Nephrology on February 2024
Lincoln County Hospital has not yet replied.
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Review titled Poor Communication
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2024
Unable to register my contact details with this department, my mother received a phone call regarding an appointment but is partially deaf and at 94 sometimed doesn't understand?
Visited Ophthalmology on February 2024
Lincoln County Hospital has not yet replied.
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Review titled The whole team were amazing
by Alison724 - Posted on 12 January 2024
It it so much easier now having a dedicated pre-op assessment clinic. I was made to feel at ease from when I arrived to leaving. The whole team were amazing. I know before an operation can be a stressful time, we become nervous, but don’t worry about going to the clinic. I was cared for and they were not distracted at any time. Everything was explained to me and I was encouraged to ask anything. An excellent visit and definitely I would say a centre of excellence. Thank you
Visited January 2024
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 22 January 2024
Dear Alison724 Thank you so much for this positive feedback. The aim of pre op assessment is to make the patients journey to surgery as smooth and stress free as possible. To know that we are achieving this is very good to hear. I will ensure that this is feed back to the pre op teams. Kind Regards
Provided by Care opinion
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Review titled Wonderfully kind staff
Rated 3 stars out of 5
by Chloem92 - Posted on 19 January 2024
I phoned the ENT operations waiting line recently, after being told that the operation I was waiting for would have been completed in November/December 2023. I spoke with a man at the service who was so unbelievably kind and went above and beyond to help me. When enquiring about an operation date, I became very tearful (as I've been suffering the symptoms of this issue for approx 3 years now and have constant discomfort and pains, and it impacts massively on most aspects of my life). I informed him that I had been struggling with this for a very long time and was starting to feel like the light was further away from the end of the tunnel than ever. He then told me he would be in contact, and the phone call ended. Approximately 15 minutes later he called me back, and stated that he had managed to move some things around in schedules and provided me with a date for the operation I am so desperately waiting for. I was so thankful to this man, he took everything I said on board, which nobody else had done up until this point despite me contacting them several times. He really is a brilliant example of the NHS. Thank you
Visited Ear, Nose & Throat on January 2024
Lincoln County Hospital has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2024
I've just written 2000 words which somehow have just disappeared! I can't face doing this again so I will just say that my experience at Lincoln County was a good one. Wonderful care, great compassion and dedication in sometimes difficult circumstances. I have no complaints at all. Thank you.
Visited Orthopaedics on January 2024
Lincoln County Hospital has not yet replied.
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Review titled My appointment
by Peter827 - Posted on 12 January 2024
My original appointment at Lincoln Hospital was at 10:30. It takes nearly an hour to get to the hospital. By the time I got there and to the clinic it was 10:25. As I sat waiting I checked my phone and saw I had a missed call. But they had left a voice message. Time of call was 10:16. The message was from the hospital telling me my appointment had been cancelled. They would get back in touch with a new appointment. A few days later I received a text message (no letter or phone call, just a text message ) saying I had a new appointment at Lincoln hospital. The day before I rang the hospital to confirm this appointment. After 30 mins waiting to get through I was told yes this was definitely my new appointment. The day of my appointment I had to be up for 6 in the morning. I left my house at 7:30 to give me enough time to get to my appointment on time. At around 8:20 I was still stuck in traffic and would no way make it to the hospital for 8:30. I rang Lincoln Hospital (twice) to let them know I was going to be late. I couldn't get through to anyone both times. Then (while still stuck in traffic) my phone rang and it was the hospital. This was now just after 8:30. Only to be told over the phone that my appointment was a telephone appointment. I pulled over (eventually) and took my phone appointment. Which wasn't the best situation to take a very important appointment. After the phone appointment I went home. I had been on the road for over 2 hours by the time I got home. Totally stressed out and absolutely tired out and trying to work out what had just happened. I can not remember what I said in the appointment. Whether I mentioned my problems properly. It was all a blur. I still can't believe what happened.
Visited January 2024
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 18 January 2024
Dear Peter827 May I sincerely apologise on behalf of Outpatients at ULHT for your poor experience. Unfortunately without the details of you appointment I am unable to provide a personal response, however I can only speculate that the short notice cancellation may have been due to industrial action or staff sickness. We do our very best to re-appoint patients as soon as possible in these circumstances, and we will endeavour to contact patients with the details of a short notice appointment, however if this is not possible a letter is sent which is not always received in time. I can only apologise further that after receiving a text message reminder for the rebooked appointment you were not informed when contacting us this would be a telephone consultation. I have reminded the Outpatient telephone teams to check patients are aware of how their appointment will be delivered going forward. Thank you for your valuable feedback, please do get in touch with myself or via our PALS team if you would like me to look into this further. Kind Regards Laura Kearney Interim Clinical Services Manager, Outpatients Laura.Kearney@ULH.nhs.uk
Provided by Care opinion
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Review titled Superb service under very trying circumstances
Rated 5 stars out of 5
by RGH - Posted on 30 January 2024
Just had to say a big thank you for kind and attentive service given to me by the staff at the A&E department. Thoroughly professional at all times under what looked like an avalanche of acutely unwell patients. And therein lies the problem. The sheer weight of this number of patients will inevitably crush not only the NHS but the resolve of staff as no service or persons can survive this pressure indefinitely.
Visited Accident and emergency services on January 2024
Lincoln County Hospital has not yet replied.
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Review titled Poor pratice
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
I was sat in the room for 6 hours + made to wait as everyone nos this hospital is bad for waiting times but you never put theses on and why we was in the waiting room we had to keep helping people areselfs as they was too busy to help and when they wasn’t they was looking for people and we still had to tell them where they was that is not just myself there was 4 others helping that are nothing to do with me they say Lincoln is getting better to justify the new add on but it’s still the same they just get to split the times up so it doesn’t look as bad this is fixing and as the nhs this should be better stop trying to get people to go private and start caring about people again that’s why people loved the nhs
Visited Accident and emergency services on January 2024
Lincoln County Hospital has not yet replied.
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Review titled Half hour on the phone no answer
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2024
Perhaps you could use recordings of these "non answers" for your training purposes? Absolutely shocking
Visited Ophthalmology on January 2024
Lincoln County Hospital has not yet replied.
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Review titled Hard work staff
Rated 4 stars out of 5
by Robert Stock - Posted on 20 January 2024
I was taken in by ambulance to a crowded A&E department ,whilst there was a long waiting time the staff were always very polite and being disabled their help in guiding me along was first class and when I thank them the reply was my pleasure with a smile .Trying time but they do their best and that smile helps .
Visited Accident and emergency services on January 2024
Lincoln County Hospital has not yet replied.
Information supplied by United Lincolnshire Hospitals NHS Trust