Lincoln County Hospital
Greetwell Road, Lincoln, Lincolnshire, LN2 5QYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled What a super team here!
by Lise836 - Posted on 24 August 2023
I had something show up on my very first mammogram. I was utterly petrified when I received the letter the next week, inviting me back for further tests and an assessment. After 12 days wait, I arrived at the Breast clinic. I was given another mammogram, a scan and 13 biopsies were taken in two different ways. I completely put my trust in the amazing team that looked after me. Such lovely, friendly people were so kind and caring, they put you at ease in the best way they could. From there, I had another 11 scary days to wait until my biopsy results were back. Somehow I got through the agonising wait. I arrived on my results day extremely anxious. I was called in by a lovely nurse. The doctor told me he knew of my anxiety so just got on with what we were there for. He said I was cancer free and my biopsies were benign. The care and consideration was amazing. I felt completely in their hands and right until this job was done, they had my absolute interest at heart. Naturally, the relief was huge for me. Just those few words turned my world around. The doctor kindly said he would put it in a letter, I am not sure at that point as to whether I would really take any other information on board. The complete care I received in the Breast Unit at Lincoln, was absolutely amazing. Second to none! Super thank you to Diane for getting me through those dreadful 13 biopsies! What a super team here! Thank you so very very much. X
Visited August 2023
Provided by Care opinion
Review titled Lincoln County Hospital
Replied on 25 August 2023
Thank you for taking the time to leave feed back. We understand that you have gone though a most anxious experience and that our staff was helpful thoughout your journey with the Breast Unit. We do aim to provided patient centred approach to our care. I will be proud to forward this feedback to the team and pass on your kind words. Many thanks Hannah Brewer Deputy Sister-Breast Unit
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Review titled Attending A&E
by nashirank79 - Posted on 08 August 2023
I was advised by 111 to attend a&e due to a bad eye infection. On arrival I was admitted straight away and seen in 15 mins, saw a doctor who referred me to a eye specialist on Sunday afternoon, service there was first class by everyone
Visited August 2023
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Lincoln County Hospital has not yet replied.
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Review titled Staff shortages
by waterge54 - Posted on 25 August 2023
The staff at hospital were lovely since being admitted, very friendly and trying to do the best they can but lying in sodden sheets for nearly 5 hours one day and nearly 7 hours the next day was not very pleasant at all. In addition, being told you can't have a shower and wash your hair as there aren't enough staff to support you to do it safely was very frustrating. I felt grotty, embarrassed and dehumanised. There just aren't enough staff.
Visited August 2023
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Review titled Lincoln County Hospital
Replied on 04 September 2023
Dear waterge54 Thank you for the positive comments that our staff were both friendly and trying to do their best, we are sorry you felt you were left in a bed with wet sheets on a couple of occasions for a number of hours this is unacceptable and falls well below the standards we aim to deliver. We also apologise that you were unable to have an assisted shower and have your hair washed. If you would like this sharing with the Ward Sister for a personal response would you please contact our Pals department and provide more detail so we can make contact. PALS: Tel 01522 707071, Email: PALS@ulh.nhs.uk, Website: www.,ulh.nhs.uk/PALS, Text: 07815 707746, Twitter: @ULHT_PALS Many thanks Alison
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Review titled Very good service
Rated 4 stars out of 5
by Fiona Paton - Posted on 27 August 2023
My husband had a very bad reaction to a bee sting. Reception in urgent care was friendly and efficient. We were seen by a triage staff nurse within an hour or so and moved to A & E. After a further hour or so (during which he was observed by doctors and nurses going past to see other patients), we saw a wonderful doctor who sorted everything out. I have had some bad experiences in the past but I now think Lincoln County A and E has got its act together. I dont particularly want to visit again, but I think I would be in very safe hands if I did.
Visited Accident and emergency services on August 2023
Lincoln County Hospital has not yet replied.
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Review titled Waiting 24 hrs in pain
by Crohns sufferer - Posted on 18 August 2023
What care? You were left waiting for hours and hours for pain relief, even after the triage nurse wrote on the front of my notes and begging 4 times for something for my pain, when all they would give me was paracetamol which was useless. After 10 hours waiting for the scan it confirmed I had a bowel constriction. Didn't matter. I still had to wait another 12 hours for a bed. There were patients waiting just as long just for prescriptions just to go home. From what I witnessed, A&E at Lincoln was a shambles. The ward staff were good. I think your management should sit in a typical A&E clinic and observe the chaos where there were not enough seats, no one being seen quickly despite seeming to have plenty of doctors. The nurses working tirelessly, but from my perspective anyone above nurse grade was appalling.
Visited August 2023
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Lincoln County Hospital has not yet replied.
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Review titled The service was excellent
by authenticwc36 - Posted on 18 August 2023
The whole department could not have done better, the service was excellent, everyone was smiling, helpful and informative. They deserved the cupcakes I gave them. Well done. The areas I went in were very clean and well ventilated.
Visited August 2023
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Review titled Lincoln County Hospital
Replied on 22 August 2023
Dear authenticwc36 Thank you so much for taking the time out to provide us with some feedback following your recent visit. It really is so appreciated by the teams to receive feedback, I will ensure your kind comments are passed on to them. Regards Leanne
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Review titled Took the time to explain things and listened
by waterge54 - Posted on 24 August 2023
When I had an implantable loop recorder fitted, all the staff I encountered were friendly and welcoming, took the time to explain things and listened when I had queries and comments, which was all very helpful.
Visited August 2023
Provided by Care opinion
Lincoln County Hospital has not yet replied.
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Review titled High quality care
by Jed22 - Posted on 23 August 2023
I’m a Police Officer and I injured my knee on duty. I was taken to UTC and was seen by triage who sent me to x-ray. The results showed I had fractured my tibia and required an overnight stay pending possible surgery I would like to pass on my thanks to everyone involved in my care. Everyone was to caring and understanding and nothing seemed like too much trouble. The lady in triage who initially saw me was an angel and handed over to a male who again looked out for me while I was in his care until the point I got onto the ward. On the ward, I was given the same great level of care and I would like to thank everyone from the nurses to the doctors, physiotherapists, consultant, staff and anyone else I came into contact with as they were all fantastic As another blue light worker I know the pressures staff will be under. However, this was never reflected in the level of care i received. I saw nurses leaving late at night and returning early the next day and giving such quality care to everyone. Thank you
Visited August 2023
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Review titled Lincoln County Hospital
Replied on 24 August 2023
Dear Jed22 Thank you so much for taking the time out to send this feedback, it’s really important to our teams to receive feedback, and it really does mean a lot to them when its positive like the response you have submitted. I will feed this back to all the teams mentioned, thank you once again. Kind regards Leanne
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Review titled Saxon Suite
Rated 5 stars out of 5
by Tim Smith - Posted on 31 July 2023
I’ve been attending the Saxon Suite since it opened for regular infusions to treat my Crohn’s Disease. I just wanted to say thank you for the highly professional and caring staff working in this unit. I would also like to thank all the I B D nurses who have always been quick to respond to any of my concerns over many years of care with the Lincoln County Hospital Thank you!
Visited Don't know on July 2023
Review titled Lincoln County Hospital
Replied on 01 August 2023
'Thank you for taking the time to leave feedback about your experience in The Saxon Suite. It is really encouraging to be able to share your positive comments with the whole team, I know this will be really welcomed'. Kind Regards Cheryl
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Review titled I wanted to express my thanks to the doctor and nursing staff
by hydraqk89 - Posted on 24 July 2023
I attended Lincoln County Hospital for a gynae procedure. I was a little apprehensive but all the staff from the receptionist to the medical staff were very welcoming. Everybody was introduced to me. The doctor gave a clear explanation of what would be happening, I had plenty of time to ask questions. My privacy was respected. The procedure was a little uncomfortable but I was offered pain relief if I wanted it. After the examination, I was given clear information as to the results and future plan. The appointment finished with the offer of a cup of tea and biscuits. I just wanted to express my thanks to the doctor and nursing staff involved - they are a very efficient caring team and I could not fault any part of my care.
Visited July 2023
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Review titled Lincoln County Hospital
Replied on 27 July 2023
Dear hydragk89 Thank you for taking the time to leave this lovely feedback for our team following your recent visit to Hemswell Clinic at Lincoln County Hospital. As a team we strive to provide excellent personal care it is lovely to hear that the staff were able to give you the care and support you required. I will share your kind words with the whole team. Kind Regards Tanya Wilson Gynaecology outpatient Sister Trust Wide.
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Information supplied by United Lincolnshire Hospitals NHS Trust