Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Incredible quality of care
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
In my short time at the hospital I was taken care of by a range of people from many different specialties. I received the best possible care from the nurses. They were kind, gentle and attentive and made sure I had what I needed. When I had my surgery, the surgeons were brilliant in skill and caring in nature. Overall, I was given the care I needed and more. Truly amazing.
Visited Children's & Adolescent Services on April 2023
Review titled Leighton Hospital
Replied on 25 May 2023
Dear patient, Thank you for your lovely comment. We are so pleased that you felt you had the best possible care from staff across many different specialities. Your feedback is very much needed, and appreciated. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Fantastic Care
Rated 5 stars out of 5
by Chris Tyler - Posted on 06 March 2023
I had minor surgery at the Treatment Centre and the care and attention I received was fantastic both before and after the procedure. In particular the team in recovery were outstanding looking after me (and others). Nothing was any trouble and they were all attentive throughout.
Visited General Surgery on March 2023
Review titled Leighton Hospital
Replied on 07 March 2023
Dear Chris, It is lovely to hear such positive feedback. I will pass this on to the team at the next ward meeting, feedback which comes direct from a patient always has a positive effect on the team. Kind regards, Amanda Kiernan Sister / Ward Manager
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Review titled Efficient Service
Rated 5 stars out of 5
by Andrea A - Posted on 18 March 2023
Attended Cardio-Respiratory for an ECG today. Extremely efficient service and lovely staff. I was in and out within 15 minutes, so didn't even have to pay for parking!! Thank you to all the staff for doing such a great job.
Visited Cardiology on March 2023
Review titled Leighton Hospital
Replied on 03 April 2023
Dear Andrea, Thank you for the lovely feedback, it really does mean a lot! I am so pleased to hear that you had such a positive experience when visiting the cardio-respiratory department and I will be sure to pass this on to the team - thank you! Kind regards Vicky Hilton Deputy Service Manager
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Review titled perfect.
Rated 5 stars out of 5
by mark andrew sutton - Posted on 10 March 2023
from reception to discharge team everyone was so lovely & friendly. first class service. thank you all.
Visited Gastrointestinal and Liver services on March 2023
Review titled Leighton Hospital
Replied on 03 April 2023
Dear Mark, Thank you for your lovely comment. I have sent it onto the Treatment Centre where It will be shared with the team. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Brilliant Service for times we’re in
Rated 5 stars out of 5
by Maxine Simpson - Posted on 04 March 2023
I was on ward 3 for 7 days , admitted early hours Sat 25th February 2023. Nurses on this ward were so caring ,friendly, whilst doing a very demanding job. They are the angels everyone needs. Please pass on to them all my thanks & appreciation
Visited Respiratory Medicine on March 2023
Review titled Leighton Hospital
Replied on 03 April 2023
Dear Maxine, Thank you for your lovely feedback. I have passed it onto the Ward, where it will be shared with the team. Thank you. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Awful telephone appointment with gastro consultant
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2023
The gastro consultant called me for my appointment and it was a really disappointing experience. It felt like she was reading from a piece of paper & didn’t listen to my concerns. I have had treatment at other hospitals who implement the “my name is” approach so patients felt more than a number and I feel this organisation may benefit from this approach. I felt deflated and not confident In what was discussed as know my body and condition well. Rather than a tick sheet maybe listen to patients. I was interrupted at every word and feel like I was speaking to a call centre and decided not to proceed with care in the trust. We are humans not robots and a good manner and kindness goes a long way as some have us have been through a lot and if doctors struggle with telephone communication maybe it’s time to return to face to face: just my opinion in hope of an improved service for others
Visited Gastrointestinal and Liver services on February 2023
Review titled Leighton Hospital
Replied on 06 March 2023
Dear Patient, I am sorry to read about your encounter whilst on your telephone consultation with the Gastro Consultant. I would like to take your suggestions regarding the “my name is approach” to our next Departmental meeting. If you would like to discuss this matter further, please do not hesitate to contact me directly on 01270 612499 Leila Griffiths, Service Manager - Gastroenterology.
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Review titled Treatment Centre
Rated 5 stars out of 5
by Natasha - Posted on 17 February 2023
I was seen at the treatment centre. Everyone I saw was time efficient, friendly, approachable, person centred and explained everything clearly from the receptionist, consultants, nurses, sisters, surgeons, discharge staff. I had a flexible sigmoidoscopy. I waited a minute at reception and was asked to come into another room to ask health conditions, check blood pressure, consent form etc. The professional reassured me that it would only take 5 minutes and shouldn't hurt. He then took me into a changing room to privately get changed into a gown with shorts and then escorted into a waiting room which had a TV, with other patients, some we're having sedation. I waited for about 10 minutes and was collected and went to another room. I sat on the bed and my stuff was put to the side. The surgeon and staff explained the procedure again. It was very quick and only hurt slightly for a few seconds on my lower stomach which was normal. I didn't need any gas and air. Then I got changed and went to the discharge room to have a cup of tea and biscuit. I rang for a family member to pick me up. I was then told i would need to be seen again for another appointment but luckily enough nothing was found during the procedure. I was out in about an hour. I thought I should write a compliment because I was so impressed and also grateful that I was able to have his procedure, to check for any problems.
Visited Don't know on February 2023
Review titled Leighton Hospital
Replied on 07 March 2023
Dear Natasha, Thank you for your kind words. It's lovely to hear that your experience was a very positive one and that you found all members of staff professional, efficient and approachable. Thank you for taking the time to write a few words. I have forwarded your comment to the Treatment Centre where it will be shared with the whole team. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Excellent Care
Rated 5 stars out of 5
by Donna - Posted on 17 January 2023
Huge thank you to all staff on ward 19 who recently looked after and cared for my 96 year old mother. Your care was so good, mum actually enjoyed her stay!You are all a credit to your profession. Thank you once again.
Visited Don't know on January 2023
Review titled Leighton Hospital
Replied on 30 January 2023
Dear Donna, Thank you for your lovely comment regarding the staff on Ward 19. So glad your Mum enjoyed her stay and felt well cared for. I have forwarded your comment onto Ward 19 where it will be shared with the staff there. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Terrible communication
Rated 4 stars out of 5
by Hannah - Posted on 28 January 2023
The Communication was terrible. Nobody told us what was happening, they kept moving us from one waiting room to another with no update on waiting times. my daughter is 5 and was sent in by our GP with a 40 degree temperature and heart rate 150. And we sat in the main waiting room with her vomiting over and over seeing nobody at all for over 2 hours. Then we saw someone who didn't introduce themselves or let us know what they were doing. who then sent us to the paediatric waiting room where we sat for another 2.5 hours. I know it's busy and short staffed but the communication was just awful and at least if you informed the patients what was going on it would make the whole process better for everyone
Visited Urgent care centre on January 2023
Review titled Leighton Hospital
Replied on 06 March 2023
Dear Hannah, We apologise for the upset and distress caused on arrival to the Emergency Department. The streaming nurse team who complete the initial assessment aim to direct the patient to the right place at the right time to be seen by the right clinician. Unfortunately, due to the high number of attendances and acuity of patients, there is sometimes a delay. We are sorry that this delay was not communicated to you and will issue a reminder to the team of the importance of providing a regular update and ensure they introduce themselves and provide a summary of the process and next steps. We are also sorry to hear that the breakdown in communication occurred following the transfer to the paediatric waiting area. The department has seen an increase in attendance through the department in both adults and children. This then impacts on the waiting to be seen time for which we are sorry that you had to experience this. The Emergency Department nursing team have been made aware of the importance of ensuring our patients and parents/carers are informed of the time to be seen and are communicated with regularly. Kind regards Rachel Wilkinson Deputy Head of Nursing Urgent and Emergency Care
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Review titled Excellent Service from Leighton Urology Dept
Rated 5 stars out of 5
by Derek B - Posted on 03 January 2023
I have been treated by Leighton Urology for the past 3 months and received excellent service including tuition on how to use intermittent catheters, a prostate biopsy and a consultation with a Urologist on a potential treatment. Every one of the staff and support staff who have treated me have been excellent and throughly professional. The tuition was detailed and painless, the biopsy was undertaken with great skill and minimal discomfort and the Urologist could not have been more helpful, discussing all treatment options including those not offered by Leighton and kindly referring me to a Radiologist to discuss a Prostate Artery Embolisation procedure. I want to get the right procedure for me and my objectives and have used a mix of private and nhs consultation to determine the best outcome. I have to say that Leighton Urology have been extremely important in this process and their expertise and guidance has been key in me dealing with Nin malignant BPH and finding the right solution. Thank you to everyone involved in guiding/treating me.
Visited Urology on January 2023
Review titled Leighton Hospital
Replied on 23 January 2023
Dear Derek, Thank you for your wonderful comment. It's great to hear that you felt supported by each member of staff throughout your journey. Your comment has been forwarded to the Urology Department and will be shared with the staff there. Kind regards, Sheree Welch Patient & Public Involvement Officer
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust