Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Experience
Rated 5 stars out of 5
by Nat Wilson - Posted on 09 July 2023
I had a Laparoscopy 7th July 2023 ( it wouldn't let me put this date on this form being so recent. ) I would just like to thank all of your lovely staff for their service. I was very nervous. My first operation. I found all of the nurses very caring and reassuring. One student nurse even helped me put my stockings on, she was so lovely and I am sure she will go far! She was brilliant. One lady for some reason couldn't go ahead with the operation, and the nurses were so comforting to her and looked like they genuinely cared. After the operation the staff on the ward were equally as good. I was in severe pain after, and they constantly checking on me and the pain I was enduring, upping the meds then checking again. I felt well looked after. Thank you for your amazing service!
Visited Don't know on July 2023
Review titled Leighton Hospital
Replied on 18 July 2023
Dear Nat, Thank you so much for your lovely comment. The nurses and staff will really appreciate your kind words. I will forward you comment onto them and it will be shared with the Team. Kind regards, Sheree Welch Patient and Public Involvement Officer
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Review titled Poor service and even worse wait
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
While the triage nurse was lovely, a woman in grey scrubs who was filling up water was extremely rude to patients. One patient asked how long it would be till she can see a doctor as she’s had a head trauma and feels extremely unwell. The staff member in grey they proceeded to shout at be little her infront of every other patient in the waiting area. She has no people skills and was very unhelpful. Also, the wait time to see a doctor was verging unsafe. I needed a blood test to check the paracetamol levels in my blood. It took no time to have the test done. However, then took 9 1/2 hours to speak with a doctor regarding the results. A woman next to be was having breathing difficulties and it was getting worse. She was waiting 10 hours and never had any observations done in the meantime. It took another patient to inform a member of staff that someone in the waiting room was unwell, in pain and being sick. Once this was done, she was then rushed into majors. This should not be done by other patients, if the staff were organised and had a safe level of colleagues working, it wouldn’t have happened. I truly worry for the safety of patients and also worry if I ever need to go back in a case of emergency. Please investigate the wait time. This was also early hours of Tuesday morning. You would expect this at the weekend.
Visited Don't know on June 2023
Review titled Leighton Hospital
Replied on 16 October 2023
Dear patient, We are sorry to hear of how your recent experience in A&E, made you feel. If you would like to raise your concerns, please contact our Patient Advice & Complaints Team (PACT) either by emailing patientadviceandcomplaints@mcht.nhs.uk or telephone 01270 612410. Kind regards Sheree Welch Patient and Public Involvement Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Mrs S Hill - Posted on 22 June 2023
Every member of the team dealing with my preoperation, operation and after care were efficient, reassuring and caring. They explained everything clearly and provided a lot of useful information. The hospital was lovely and clean, and I barely heard any noise from the renovations and expansion work being undertaken around the hospital. Overall, an excellent service.
Visited Gynaecology on June 2023
Review titled Leighton Hospital
Replied on 27 June 2023
Dear Mrs Hill, Thank you for your valuable feedback. It's great to hear that you were looked after by all concerned, before, during and after your operation. Your comment is very much appreciated. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled A@E department today was great
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Only waited for 1 hour in and out very good nurses and doctors were great thank you they are doing fantastic job
Visited Don't know on June 2023
Review titled Leighton Hospital
Replied on 10 July 2023
Dear Patient, Thank you for your comment. It's great to hear that you only had a short wait and were cared for by the doctors and nurses in A&E. I will forward your comment onto them and it will be shared with the Team. It will be very much appreciated, I'm sure. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Brilliant Service
Rated 5 stars out of 5
by Neil McEwan - Posted on 24 June 2023
I have had a truly great day today as a day case. From being checked in, preoperative processes, theatre staff, post op care staff , all superb, really friendly and patient. Every step was explained, could see how well they were working as a team. My personal treatment was Brilliant, who said the NHS is broke...long may it live. A huge thank you.
Visited Don't know on June 2023
Review titled Leighton Hospital
Replied on 10 July 2023
Dear Neil, Thank you for your lovely comment. It will mean a great deal to the staff involved in your care. I have forwarded your comment onto them, where it will be shared with the Team. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Great service
Rated 5 stars out of 5
by B wilkins - Posted on 11 May 2023
Just today had colonoscopy and osophagoscopy, at the treatment centre, and although i was very nervous , and uneasy , the treatment i received as soon as through door was superb, especially in theatre both the specialist and nurses constantly reassuring me , and now it looks like will have, to have Another visit in near future, and although not looking forward to it , confident in receiving excellent care well done to all of you .
Visited Gastrointestinal and Liver services on May 2023
Review titled Leighton Hospital
Replied on 22 May 2023
Dear patient, Thank you for your kind words. We're very happy that you received care and reassurance from all staff concerned. I have forwarded your comment to the Treatment Centre, where I'm sure it will be shared with the team there. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Excellent care
Rated 5 stars out of 5
by Jonathan Astles - Posted on 01 June 2023
I would just like to say a massive thank you to all the staff on ward 5. They all deserve medals and a massive pay rise. I have never met such a lovely and dedicated bunch of people. My stay there was made so comfortable. They all act in a very professional way. I can not thank them enough for what they have done for me. Also the food was fantastic. In my stay I have witnessed what they have to put up with and that is something myself could not do. Once again Thank you very much Yours sincerely Jonathan astles Show quoted text Show quoted text
Visited Gastrointestinal and Liver services on May 2023
Review titled Leighton Hospital
Replied on 19 June 2023
Dear Johnathan, Thank you for your lovely comment. It's great to hear that you found all the staff professional and dedicated. I have sent it onto Ward 5 where the staff will be delighted with your comment, I'm sure. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Waiting times in A and E
Rated 1 star out of 5
by Linda broadbent - Posted on 02 May 2023
Hi, today we were sent to Leighton hospital A and E and waited 6.5 hours to be seen only to.leave not knowing why my husband had severe headaches and neck pain. Your waiting times are appaling and must be improved.
Visited Don't know on May 2023
Review titled Leighton Hospital
Replied on 22 May 2023
Dear Linda, Thank you for your comment. As an organisation we are continually looking for ways to reduce delays for patients. Unfortunately the department was experiencing high demand and patients are seen in order of clinical acuity following triage assessment. Further recruitment of medical staff is ongoing to support an improvement in waiting times. Kind regards, Clare Sandelands Service Manager
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Review titled My visit yesterday 10th May 2023.
Rated 5 stars out of 5
by Catherine Barnard - Posted on 11 May 2023
I would just like to state in writing how impressed I was with the care , professionalism and efficiency that I experienced yesterday. I saw three different nurses that tested my eyes in different ways. I then moved on to the consultant. This was all completed in less than an hour. There were many people waiting to be seen but it all seemed to flow seamlessly. All the staff seemed happy and knew what they were doing. Congratulations to you all.
Visited Ophthalmology on May 2023
Review titled Leighton Hospital
Replied on 22 May 2023
Dear Catherine, Thank you for your wonderful comment. It's great to hear how well you were treated at the Eye Care Centre. I have passed your comment onto them and I'm sure it will be greatly received and shared with the team. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Great treatment
Rated 5 stars out of 5
by Pete Burgess - Posted on 22 April 2023
Had to have a biopsy performed following an initial consultation. Not only was this arranged quickly and efficiently, the actual procedure was done on time and with great supporting information and care from the two staff I saw. Great work from our NHS !!
Visited Ear, Nose & Throat on April 2023
Review titled Leighton Hospital
Replied on 02 May 2023
Dear Pete, Thank you for your positive feedback. We're glad you felt supported when having your biopsy and that you received the information you needed also. Your comment is very much appreciated. Kind regards Sheree Welch Patient & Public Involvement Officer
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust