Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Colonoscopy Procedure
by P Jones - Posted on 08 October 2023
Had this procedure at Leighton Treatment Centre. I was a bit nervous as not had this procedure done before. I had such lovely caring nurses from start to finish. Even had some chuckles with the other patients i was sat with in the waiting room. The procedure itself was quick painless, dignified and i was so relieved it was a breeze. Dignity is perfect. Can't thank the staff and the consultant enough as they made it such a relaxing and stress free procedure. Well done Leighton. You have had bad press in the past in different areas but in 30 years of being one of your patients i can only praise you all. Anyone going in for this procedure need only get past swallowing the drink it's very sickly but does the job perfectly.
Visited October 2023
Review titled Leighton Hospital
Replied on 13 November 2023
Dear patient, Thank you for your positive feedback. It's nice to hear that you found the procedure relaxing and stress free and were cared for by all the staff involved. I have passed your comment onto the Treatment Centre where it will be shared with the Team and very much appreciated, I'm sure. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled piu ward at Leighton
Rated 5 stars out of 5
by phil - Posted on 25 October 2023
I came for a cortisol check at the piu ward but in order to have this test I had to be free of steroids so for a few days beforehand I had to give up my steroid sprays having copd it wasn't easy and on the actual day I was very ill the staff on the ward were absolutely brilliant they did the test then asked for a doctor to come and help me as my oxygen levels were ranging 89%-91%the doctor came prescribed me antibiotics and steroids the doctor by the way was also brilliant but I cant mention the names of any of the doctors or staff or the review wont get printed I would like to take this opportunity to thankyou all for what you did I couldn't breath properly and had trouble talking (you don't realise how much air you need to talk until you lack the capacity) your help made for a bad day a lot easier and im now on the mend with out your help and intervention the day could have been a lot worse even fatal thankyou phil
Visited Don't know on October 2023
Review titled Leighton Hospital
Replied on 31 October 2023
Dear Phil, I'm so glad that the team on PIU were able to help you to get the care that you needed. It's always nice to hear that a patient feels like they have been well looked after, it does make their journey easier to endure. We are so glad that you now on the mend. Kind regards On behalf of all the staff on PIU.
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Review titled Outstanding Care
Rated 5 stars out of 5
by Susan Johnson - Posted on 01 November 2023
I would like to thank all the staff who work on the Frail Elderly Assessment Unit at Leighton Hospital, for the high-quality care my 90-year-old mother received when she attended the unit on Tuesday 26th September 2023. Everyone was so kind and caring and nothing was too much trouble even though the unit was very busy. I was particularly impressed in the way everyone worked as a team to provide the best possible care and I liked the fact there was a consultant visible on the unit. I felt the doctor who was caring for Mum listened to me and I was consulted and kept informed as to what the plan would be for her care. Thorough tests were carried out and nothing was left to chance. There were some changes made to my mother’s medication and the pharmacists attached to the unit took time to explain these to me. They paid attention to detail, making sure my mother was prescribed medication which would be easy to swallow. The fantastic artwork in the long corridor is a great idea to help put people at their ease when reviewing mobility and completing assessments. Thank you once again – you are much appreciated!
Visited Geriatric Medicine on September 2023
Review titled Leighton Hospital
Replied on 20 November 2023
Dear Susan, Thank you for taking the time to share your positive experience, its lovely to hear. We pride ourselves on providing this experience for all patients that come to FEAU. Its important to us that our elderly patients have a smooth hospital journey, receive the care they require to enable them to be discharged home as soon as possible. We are very proud to be able to provide this service to our most vulnerable patients. Kind Regards, Sophie Cagna FEAU Manager
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Review titled Person Centred Care
Rated 5 stars out of 5
by Susan - Posted on 15 October 2023
My husband was admitted to Leighton via the Emergency Department and it quickly became apparent how poorly he was. The care he received was exemplary in A & E, Ward 2 and Ward 3. I received support as his carer at every stage. I felt every effort was made to keep him pain-free and comfortable. All the staff he came into contact with were excellent. It always felt as if nothing was too much trouble. We were kept well-informed as a family. I would like to commend particularly the ward manager and all the staff on Ward 3, including the consultant and his medical team and also the physiotherapists, the dementia nurse and the palliative care team. I had no concerns whatsoever about his care. The only thing that I found difficult was in A & E there was a patient being supported by police officers and the abuse he was giving staff for several hours was very hard to hear. I have no idea what the solution would be.
Visited Acute Internal Medicine on September 2023
Review titled Leighton Hospital
Replied on 30 October 2023
Dear Susan, Thank you for your lovely comment. I have passed it onto the Ward Manager's of Ward 2, 3 & A&E so they can share it with their teams. It will be very much appreciated, I'm sure. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Great comfortable experience
Rated 5 stars out of 5
by Mary Brotherton - Posted on 16 August 2023
I was really nervous and I could have turned back at any time, didn't want to be there. As soon as I was introduced to the team and they understood my concern, they immediately put my mind at rest. They were kind, thoughtful, helpful, understanding and caring. They explained my treatment in reassuring terms so I understood what would happen. Thank you very much to the team. You made me feel very happy. Thank you again.
Visited Colorectal cancer services on August 2023
Review titled Leighton Hospital
Replied on 04 September 2023
Dear Mary, We are really pleased that you thought our staff were helpful, kind and thoughtful. We will forward you lovely comment on, and it will be shared with the team involved. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2023
The waiting times in A and E are really ridiculous.after waiting for a whole day and then being told there was another 10 hours wait at 10oclock I gave up and returned the next day waiting until I could finally be seen turns out I had a severe infection and needed a strong dosage of antibiotics wich lead to me having to spend 3 weeks in hospital as I was not seen sooner whilst waiting I was offered nothing to eat or drink and the staff were very rude and uncaring.
Visited Urgent care centre on August 2023
Review titled Leighton Hospital
Replied on 16 October 2023
Dear patient, We are sorry to hear of how your recent experience in A&E, made you feel. If you would like to raise your concerns, please contact our Patient Advice & Complaints Team (PACT) either by emailing patientadviceandcomplaints@mcht.nhs.uk or telephone 01270 612410. Kind regards Sheree Welch Patient and Public Involvement Officer
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Review titled Outstanding care
Rated 5 stars out of 5
by Victoria - Posted on 06 August 2023
Having recently moved to the area, this was my first time visiting the hospital (A&E). All of the staff were friendly, caring and thorough. Wait times were excellent, can’t thank the doctors and nurses enough for their excellent standard of care.
Visited Urgent care centre on August 2023
Review titled Leighton Hospital
Replied on 07 August 2023
Dear Victoria, Thank you for taking the time to post your feedback and the lovely comments regarding the team, they will appreciate your kind words and I am delighted you received an excellent standard of care. We are always pleased to hear of a positive experience and hope you are doing well. Kind regards Clare Sandelands Service Manager, Urgent Care Centre
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Review titled Appalled at how the elderly are treated
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
When I was first taken into A&E I can’t praise the doctor enough who treated me. I was then admitted to the Stroke Ward & transferred to Ward 2 during the night. I stayed on Ward 2 for some time & on the 2nd night I was informed twice by the senior nurse I would be transferred to another ward, which I found out was a Covid ward after another staff member told me it had been used to treat Covid patients. I was told it had been cleaned, which I didn’t believe as not enough time had passed for it to have been cleaned thoroughly. I was later transferred to Ward 7 which the senior nurse described as ‘lovely’ and she would accompany me. I decided first thing the following morning to discharge myself as I was fearful because I didn’t trust the hospital. I have since received adequate treatment at another hospital.
Visited Stroke on July 2023
Review titled Leighton Hospital
Replied on 21 August 2023
Dear patient, We are sorry to hear of how your experience made you feel. Please could you contact our Customer Care Team here at the Trust on 01270 612410 or alternatively by email on patientadviceandcomplaints@mcht.nhs.uk so we can investigate further into your concerns and feedback to you. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Pre and Post Surgery Care
Rated 5 stars out of 5
by Michael Calloway - Posted on 16 August 2023
I would like to thank all those involved in my recent inpatient care and recovery. I was recently admitted for surgery, and cared for post op in Ward 28. I would like to acknowledge the care and support and information shared with me prior to my operation. I felt very reassured, and confident in the procedure I was to have. I would like to thank the Scheduling team in keeping me sighted on the date of my planned operation, I was particularly taken when I was called just before my operation to see if I had all the information I needed. Thank you. Finally I would like to thank all the staff and team on my ward who looked after my care post op. It was exemplary. A very kind and empathetic team.
Visited Gastrointestinal and Liver services on July 2023
Review titled Leighton Hospital
Replied on 29 August 2023
Dear Michael, Thank you for your positive feedback, it is really appreciated. I have sent it onto Ward 28 where it will be shared with the Team. We hope you are recovering well. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled no empathy
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2023
I was a patient for ultrasound and the staff were not compassionate and lacks empathy. The lady's facial expression while I answer her question was very unprofessional. Their gestures while doing the procedure and after the procedure has caused emotional trauma in me. They don't even care at all.
Visited Don't know on July 2023
Review titled Leighton Hospital
Replied on 02 August 2023
Dear patient, Unfortunately, it is not possible to respond appropriately to this comment without knowing more details so that we can identify the department and the staff member involved. In order to investigate further, we need more information. If you would like to raise your concerns so that we can do this, please contact our Customer Care team with the relevant details. Please contact either, PPI.Team@mcht.nhs.uk or patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Thank you Suzanne Lynn Superintendent Sonographer
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust