Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A&E communication with patients
Rated 3 stars out of 5
by Richard Stubbs - Posted on 08 December 2023
My brothers optician recommended that he go immediately to a&e at 16.30 Sat 2.12.23. We jumped into my car and arrived at Leighton at 1700. We were in a&e for 9 hours and then released. My brother received an appointment from Ward 6 (Stroke Clinic) to attend on Thrs 7th at 1300 but on Tues 5th he suffered continuous numbness down one side of his body and after discussion we decided not to wait for the Thursday appointment but went back to a&e arriving at 22.45 At about midnight a member of staff announced to the room that there was a minimum of 8 hours wait to see a doctor - and this would extend if more ambulance cases were brought in, adding that if anybody who had been fitted with a cannula gave up and left then the police would be sent to bring them back ! We waited for 10 hours and in that time had blood taken and ~bp checked. Not much activity but people trying to sleep on unsuitable chairs or on the floor. Little activity until about 0820 when I suspect a new shift started and staff started to process the waiting patients, we were released at 0900 with my brother asked to keep his appointment on Thursday. He attended the Stroke Clinic as arranged to be told that he had suffered a stroke on Monday afternoon and again referred back to the A&E waiting room at about 1500 - no medication was given, cannula fitted and usual bloods and bp taken. He waited until 2030 and was then taken for a ct scan - results given 2230 and told he would be kept there overnight - he was then taken to ‘pod 1’ and given a trolley bed in the corridor for the night - at this point I left. But….. The corridors were full of (mainly elderly) people on trollies and wheelchairs all waiting or being attended to, there seemed to be considerable numbers of staff looking after them. The point I’m trying to make is that the people who are in the a&e waiting room have no concept of the magnitude of effort being put in ‘backstage’ as it were - this leads to people, who may be scared and vulnerable, loosing patience - being rude to your staff and in some cases baling out prematurely (in one case an elderly lady with what looked like a catheter bag - pushed her wheelchair back to the entrance and ignoring the entreaties of the nurse ordered a taxi home). We have to try and get comfortable on tiny seats or sleep on the floor it’s no wonder that a&e gets a bad rep even though the staff are working flat out. This seems like an acute communications problem - surely your pr department can come up with a method of communication with the folks in the waiting room to help them understand what the issues are and what you are doing to help them, rather than leaving them in the dark and hoping that we will be ‘understanding’. We can only be understanding if that is facilitated by knowledge of what is going on. The nhs is a wonderful concept but remember that the patients are sentient clients and should be kept informed, otherwise the void may result in indignation / offence.
Visited Don't know on December 2023
Review titled Leighton Hospital
Replied on 18 December 2023
Dear Richard, Thank you for your feedback. We are so sorry for the ordeal your brother had to go through in A&E. Your comment has been forwarded to the A&E Department. If you would like to raise your concerns, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Very helpful and considerate treatment throughout .
Rated 5 stars out of 5
by Ralph Browes - Posted on 07 December 2023
It took a visit to the Eye Care Treatment Centre to really make me appreciate the pressure they are working under and why waiting lists are so long. Despite the number of patients waiting for assessment and treatment, all the staff were exceptionally pleasant and wanting to help. The politics of waiting lists are outside the remit of the staff working there and my review is not concerned with this, but my experience on the day. At each stage of my assessment, care and consideration were paramount and my time with the consultant was not only rewarding on a personal level, but enlightening in his knowledge of my problems. His determination to do all he could to relieve my situation made me feel so much better about the future. I can, in essence, leave nothing but praise for him and all staff in the Centre. Thank you!
Visited Ophthalmology on December 2023
Review titled Leighton Hospital
Replied on 18 December 2023
Dear Ralph, How lovely it is to hear how apricated all staff are here at the Eye Care centre not just by their colleagues but patients too. We aim to make every patient visit as pleasant as possible and without delay. We send our thanks Kind regards, Nicky Mullin Eye Care Centre Manager
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Review titled Amazing staff
Rated 5 stars out of 5
by Chris - Posted on 09 December 2023
On 08/11/23 my partner and I went into Leighton to be induced for our first baby. All of our previous appointments for baby related things had also been at this hospital. All I can say is wow. We had such a lovely experience throughout the pregnancy and the staff were amazing, especially during the induction process and the labour. This is compounded by the fact we have relatives going through the same process a couple weeks behind us at a different hospital and hearing how bad their experience has been it really had highlight how amazing Leighton is and the staff on the maternity ward. I only wish I could publish names of the staff we had dealings with to thank them on a more personal level too.
Visited Maternity services on November 2023
Review titled Leighton Hospital
Replied on 02 January 2024
Dear Chris, We are so pleased to hear of your wonderful pregnancy and birth experience within Leighton Hospital's Maternity Unit . All our Maternity staff strive to provide the highest standard of personalised care, and will be thrilled to hear this feedback. I hope you are enjoying parenthood and thankyou for your kind feedback. Kind regards, Kris Reilly Labour Ward Manager.
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Review titled Lovely staff, Very long wait.
Rated 2 stars out of 5
by Flumpss - Posted on 15 November 2023
Waited 6 hours to be seen. Kept in overnight in A&E as no beds. Trolleys full along all corridors and patients sat five to a cubicle in chairs.
Visited Don't know on November 2023
Review titled Leighton Hospital
Replied on 28 November 2023
Dear Patient, Thank you for your feedback. We apologise for your wait of 6 hours in A&E, in November 2023. If you would like to raise your concerns, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email, patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Over 13 hour wait to see a doctor after a car accident
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
I have attended A&E on Friday at 7pm after being involved in a car accident and I was seen by a doctor at 8.25am the next morning. First time visit and will be my last.
Visited Urgent care centre on November 2023
Review titled Leighton Hospital
Replied on 28 November 2023
Dear Patient, Thank you for your feedback. We are so sorry for your 13 hour wait in A&E on 14th November 2023. If you would like to raise your concerns, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email, patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Great staff. Ridiculous wait time
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
Visit to A and E on Sat 11 Nov arrived approx 7pm , left at 11am next day. Staff brilliant but over 12 hours to see a doctor.
Visited Urgent care centre on November 2023
Review titled Leighton Hospital
Replied on 28 November 2023
Dear Patient, We are sorry that you had such a long wait in A&E on 13th November 2023.If you would like to raise your concerns, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email, patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Worst A and E ever
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
10 hour wait. In and out..in and out. Then everyone sits together waiting for a doctor who never comes. Third world
Visited Don't know on November 2023
Review titled Leighton Hospital
Replied on 28 November 2023
Dear Patient, Thank you for your feedback. We are so sorry for your very long wait in A&E, in November 2023. If you would like to raise your concerns, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email, patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Maternity Services
Rated 5 stars out of 5
by Eleanor - Posted on 11 June 2024
I had my baby at Leighton in November 2023. I had also been an antenatal in-patient at various times during the 3rd trimester due to bleeding. At my 20wk ultrasound I was found to have a low lying placenta, which I was given detailed advice on measures to take to try and minimise chances of bleeding. I was given a lot of reassurance and support after this was found. I had my first haemorrhage at 29wks and my first antenatal stay. I was naturally terrified and the midwives and doctors in triage and obstetrics were fantastic. I was kept informed of plans and results. After the second haemorrhage, again the staff were phenomenal and talked me through everything that was going to happen or could happen. I had a million questions and they patiently answered everything and didn’t make me feel like a nuisance, despite how busy they were. When the decision was made to keep me in until delivery after the 4th bleed, the team even allowed me home for a few hours on ‘day release’ as I was going a little stir crazy after being stuck on the ward. The midwives were brilliant and offered endless support, despite the pressures of short staffing they faced. Not once did I feel like I received poor care or they didn’t have time to go through my worries or care. When the idea was floated that I’d need to have my baby delivered preterm, one of the midwives helped me advocate for myself to help keep my baby growing longer. The day of my c-section, the consultant reassured both myself and my husband. Although I did have a panic attack during the section, the staff were phenomenal at calming me down and not making me feel silly. I’d decided to breastfeed and I received the support on the postnatal ward when asked. A lactation consultant was available before and after delivery, again answering questions and offering guidance on latching. The maternity support workers & student midwives were brilliant too. Popping in to chat with me when I was alone in an empty ward and checking in on me postnatally too. One in particular helped me to latch my baby when I was upset and struggling with pain at 3am and taught me how to swaddle. She sat with me for a while and reassured me I wasn’t useless. The kindness and patience shown from all the maternity staff from the consultants through to the support workers, turned what would have been a traumatic pregnancy into a positive experience.
Visited Maternity services on November 2023
Review titled Leighton Hospital
Replied on 24 June 2024
Dear Eleanor, Thank you for taking time to write about your experience of maternity care at our unit. We will ensure that your comments are shared with all our staff. Your pregnancy journey through to the birth of your baby sounds very eventful and we are pleased that you were well supported and cared for throughout. Wishing you and your family all the best for the future. Kind regards, Catherine Warner Divisional Quality Lead
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Review titled Exceptional
Rated 5 stars out of 5
by Susan Wakefield - Posted on 11 October 2023
Attended for a total right hip replacement, from arriving at the treatment centre, seeing my consultant and anaesthetist everything was like a well oiled machine-excellent. After a general anaesthetic, surgery and time in recovery, well looked after, I was taken to Ward 9. I cannot thank all of the staff enough, from the cleaning staff up, the care and attention was second to none, they were all so busy but nothing was too much trouble.I am so grateful to our NHS and I’m hoping it will still be the same when I go in for the other hip , keep hold of the staff and I’m sure it will be. Thank you all. Sue
Visited Orthopaedics on October 2023
Review titled Leighton Hospital
Replied on 23 October 2023
Dear Susan, Thank you for your kind words. I have sent your comment onto Ward 9 where it will be shared with the whole team. Hope you are recovering well. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Took my son in tonight after being told to wait 3 hours for an ambulance when he was experiencing difficulty breathing and wheezing from his chest. To get there and be seen initially quick and then for them to say the wait for the doctor was 9 hours. Stating that theyve only 4 doctors covering the whole of the hospital not just the A&E department. Waste of taxi money that could have been used to get to the gp tomorrow. Absolutely appalling. They should state the wait times before admittance. Especially when it comes to children.
Visited Don't know on October 2023
Review titled Leighton Hospital
Replied on 20 November 2023
Dear patient, We apologise for the long wait you endured in A&E in October. It must have been a very worrying time with your Son. If you would like to raise your concerns, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Thank you Kind regards, Sheree Welch Patient & Public Involvement Officer
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust