Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing practice in the A&E department
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
I just wanted to say a massive thank you to the staff in the A&E department! I was seen in triage straight away. The waiting room was full however I was seen by a doctor within a few hours, scans etc... The doctor I saw was very thorough and I just felt very grateful for every single member of staff and wanted this to be shared! You do an amazing job!
Visited Don't know on January 2023
Review titled Leighton Hospital
Replied on 06 February 2023
Dear patient, Thank you for your kind words. We are delighted to hear that your experience in A&E was a very positive one and that the staff were very thorough in what they did. Your comment has been forwarded to the A&E Department, to be shared with everyone there. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled The best!
Rated 5 stars out of 5
by Jan - Posted on 20 January 2023
I had a gastroscopy... with sedation. Such a professional team. Didn't feel a thing and no issues afterwards. Just excellent. Thank you to all the staff. Especially whoever buttered my toast.. delicious!
Visited Gastrointestinal and Liver services on January 2023
Review titled Leighton Hospital
Replied on 06 February 2023
Dear Jan, Thank you for your comment. We are so pleased that your experience was a very positive one and that you had no issues, during or after the procedure. Your comment has been forwarded to the Treatment Centre and will be shared with the Team there, and hopefully with whoever buttered your toast also! Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Fantastic yet again
Rated 5 stars out of 5
by Amanda Brocklehurst - Posted on 05 January 2023
I have visited leighton hospital for 3 outpatient appointments in the last month. Urology and gynaecology and I’ve got to say how fantastic you all are. It cannot be easy right now in this current climate. From the receptionist to the nurses and specialists. You all made my experience a whole lot better. Every one I came across was professional yet friendly. I think you’re all wonderful!
Visited Gynaecology on December 2022
Review titled Leighton Hospital
Replied on 16 January 2023
Dear Amanda, Thank you for your wonderful comment. Your kind words will be shared with the Gynaecology Team in the near future. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Caring help from Patients' Helpline
Rated 5 stars out of 5
by Barbara Coombs - Posted on 28 December 2022
I just want to say what caring and wonderful help I had from the lady on the patients’ help line when trying to track down where my Mum was in Leighton after she had been admitted to A and E. She appreciated my anxiety and did all she could to help me, including giving me her name and number so I could call her back.
Visited Don't know on December 2022
Review titled Leighton Hospital
Replied on 03 January 2023
Dear Barbara, Thank you for your wonderful comment. We are so glad that you got the help that you needed from the member of staff you spoke to. Your response is very much appreciated. Kind regards Sheree Welch Patient & Public Involvement Officer
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Review titled Super care during Christmas
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2022
During the Bank Holidays over the Christmas period I had to use 111 and the out of hours GP service. The care was fantastic and the staff were all reassuring and caring. Thank you!
Visited Don't know on December 2022
Review titled Leighton Hospital
Replied on 16 January 2023
Dear patient, Thank you for your lovely comments. It is great to hear that you thought the care provided was fantastic and the staff were reassuring during your visit to the department. We welcome any comments from patients and their relatives/carers and forward to the staff within the department. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Fantastic team work in Leighton Ambulatory Care Unit (A C U)
Rated 5 stars out of 5
by Annie Driver - Posted on 29 December 2022
My husband and I spent 36 hours in A C U over four days, during the run up to Christmas, where he was diagnosed with a pituitary tumour. Further investigations were co-ordinated by the consultant and advanced clinical practitioners in A C U including endocrinology and ophthalmology consultants, M R I and more C T scans and a range of bloods. There was ongoing liaison with the neurosurgery team at Royal Stoke University Hospital. A C U is a haven of calm, efficient teamwork where the staff are caring towards the patients and towards each other. The fact that it is your base, and you go away for tests then come back (even to the same chair) becomes your comfort blanket and helps you manage what is a stressful situation. I can’t praise this team enough for all their support and thoroughness in the diagnostics, whilst managing a busy unit with many other worried patients. What upset me deeply were other patients, who grumbled and complained about, what to us were relatively short waits, and worse…the patient who under her breath was abusive and dismissive of the nurses’ diligent and conscientious work. Thank you A C U
Visited Don't know on December 2022
Review titled Leighton Hospital
Replied on 16 January 2023
Dear Annie, Thank you so much for your wonderful feedback. I am extremely proud of the unit and the team and your comment is very much appreciated by all. Kind regards Jo Field Unit Manager ACU
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Review titled Nothing short of fantastic!
Rated 5 stars out of 5
by Thomas White - Posted on 07 December 2022
I was rushed into A&E on the 17th November with excruciating abdominal pains, within seconds of arrival i was rushed through in a for triage as well as being provided pain relief, the staff were so reassuring and efficient at what they were doing, after blood tests, antibiotics and a CT scan it was discovered that I had acute appendicitis. I was admitted to a nice quite ward (11) with really friendly and caring staff, who were great not only with myself but other patients on the ward, the following morning i was taken to surgery for the appendix to be removed, the whole process was daunting but again the surgeons and aftercare staff were fantastic, 2 more days on the ward and i was discharged with suitable medication/pain relief. I cannot rate the staff highly enough for the care/knowledge and support provided during my time there.
Visited Emergency Abdominal Surgery on November 2022
Review titled Leighton Hospital
Replied on 17 January 2023
Dear Thomas, Thank you so much for spending the time to send in the lovely comments regarding your time within the Emergency Department. It is always so lovely for the staff to receive such positive feedback when we know how hard the nurses are working to care for our patients. Once again thank you very much and we hope you are now recovering well. Kind regards Rachel A&E
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Review titled Fantastic postnatal care
Rated 5 stars out of 5
by Rosalind - Posted on 30 November 2022
The maternity services at Leighton are truly amazing. I was readmitted to hospital with my two week son - and absolutely everyone, from the midwives and wonderful infant feeding team through to the consultants and cleaners were so caring, knowledgeable and reassuring. Me, my husband and my son will be forever grateful for their care and I would recommend Leighton’s maternity services to anyone.
Visited Maternity services on November 2022
Review titled Leighton Hospital
Replied on 13 December 2022
Dear Rosalind, Thank you for your comments regarding the care you received at Leighton when you were readmitted, all of our staff strive to provide the best quality care and work hard to provide that care and enhance each patients individual journey, it is really encouraging for us all to receive your positive feedback. Kind regards, Jeannie Wootton Labour Ward Manager
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Review titled Need empathy training!
Rated 3 stars out of 5
by Anonymous - Posted on 31 October 2022
I went for my first mammogram recently, and felt the need to make comment about the complete lack of empathy or friendliness from the radiographer. I'm a 52 year old woman and I've had plenty of dealings over the years with various medical professionals, but never have I come across anyone so rude. I was trying my best to go where I needed to be in the machine to get the best readings, but every time I messed up, the radiographer was puffing and blowing at me, quite obviously irritated and impatient. It was the first time I have done this and I was a little apprehensive, but she was so rude to me, if I were a different kind of person, it would put me off going back. I appreciate that staff are busy, but this particular radiographer needs some additional training in people skills.
Visited Breast cancer services on October 2022
Review titled Leighton Hospital
Replied on 01 December 2022
Dear patient, We are sorry to hear of your experience when you visited our department, if you would like to contact us and we can look into the matter further. Thank you for your feedback, I understand this must have been disappointing for you on your first visit to the department, patient satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I will relay your concerns to the relevant staff members to ensure this does not happen again. Office Manager Breast Care Unit Telephone: 01270 273719 Ext: 3719 Email: charlotte.bennani@mcht.nhs.uk
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Review titled Very kind Phlebotomy Manager!
Rated 5 stars out of 5
by Kaelynn - Posted on 05 October 2022
Came into Leighton to see about getting blood tests after being told by my GPs receptionist that they can't help with private care. Despite not being able to get the tests, they were kind and supportive and helped me explore the correct routes. Really put me at ease and they were extremely respectful of preferred pronouns and name.
Visited Don't know on October 2022
Review titled Leighton Hospital
Replied on 01 November 2022
Dear Kaelynn, Thank you for your comment, it was very much appreciated. It was my pleasure to be able to support you through your access to care. Kind regards, Donna George, Phlebotomy Manager
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust