Leighton Hospital
Leighton Hospital, Middlewich Road, Crewe, Cheshire, CW1 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Jean shenton - Posted on 01 June 2024
Thank you to all the staff in a&e also x Ray &ambulance service very kind&considerate to my husband after having a fall very compassionate and love the jobs they do our deepest thanks the shentons
Visited Accident and emergency services on May 2024
Review titled Leighton Hospital
Replied on 11 June 2024
Dear Jean, Thankyou for your lovely feedback. I have sent your comment onto the relevant departments for them to share with their teams. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Eye surgery
Rated 5 stars out of 5
by keith stokes - Posted on 16 May 2024
Nurses and Surgeons were just fabulous. Cannot express my gratitude enough. All the staff were helpful .
Visited Ophthalmology on May 2024
Review titled Leighton Hospital
Replied on 20 May 2024
Dear Keith, We are extremely pleased you had a positive experience within ophthalmology . We strive to ensure all patients experiences are like yours. We thank you for taking the time in writing this review. Kind regards, Nicky Mullin Eye Care Centre Manager
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Review titled Awful Customer Service
Rated 1 star out of 5
by Charles Butterworth - Posted on 10 May 2024
I turned up for a gynaecology appointment which should have gone ahead at 10am. Turning up 15 minutes early, I expected to be out of the appointment by 11am. After waiting 90 mins, I was told I was late when I stated to the reception that I’d waited over an hour and a half already (other people turned up and were seen to after 5mins). It’s now been over 2 hours and I’ve been told to sit and wait numerous times. I didn’t realise a hospital appointment meant taking a full day out from work these days. Rude staff and poor communication. Do better.
Visited Gynaecology on May 2024
Review titled Leighton Hospital
Replied on 20 May 2024
Dear Charles, I think there was a lack of communication between reception and the nursing team. You had not been booked in on PCS so unfortunately the nursing team were not aware of you attending your appointment. We apologise for the delay. Kind regards, Michaela Onolfo Gynaecology Outpatient Manager
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Review titled Treatment Centre
Rated 5 stars out of 5
by Amy - Posted on 04 May 2024
My son is 19 and had a scheduled operation, the staff in the recovery were amazing and the aftercare was really good, offering toast drinks constantly and were very friendly and professional and caring, it was greatly appreciated.
Visited Urology on May 2024
Review titled Leighton Hospital
Replied on 21 May 2024
Dear Amy, It is always nice to receive positive comments regarding our service we provide, this will be shared with all the team. Thank you for taking the time to share your thoughts. Kind regards, Amanda Kiernan Sister/Ward Manager Treatment Centre
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Review titled Answer the phone please.
Rated 4 stars out of 5
by Anonymous - Posted on 26 April 2024
Just a quick comment. Ward 15 refused to answer the phone numerous times in one day, even after the operator tried for me, so I was unable to get any update on my Mum who was a patient. I find this upsetting and inefficient.
Visited Don't know on April 2024
Review titled Leighton Hospital
Replied on 10 June 2024
Dear relative, We would like to apologise that the phone upon ward 15 was not answered in a timely manner, the staff do endeavour to answer the telephone as promptly as possible. Due to the high volume of calls received this unfortunately did not happen. Kind regards, Kate Williams DMEC Matron
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Review titled Professional and thorough
Rated 5 stars out of 5
by Jacqueline Adams - Posted on 08 April 2024
I had to attend casualty with my Mum on Sunday. I don't often leave a review but the service was so thorough and the staff so kind and professional I just wanted to say thank you.
Visited Accident and emergency services on April 2024
Review titled Leighton Hospital
Replied on 07 May 2024
Dear Jacqueline, Thank you for taking the time to provide this lovely compliment, I have ensured this has been shared with staff. Kind regards, Heather Summerfield Lead Nurse Manager Emergency Department
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Review titled Great care from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2024
I had to visit A&E yesterday morning. From the ambulance men to every member of staff who helped me they were professional, calm and very kind. I just wanted to say thank you, they made a scary experience not so daunting.
Visited Accident and emergency services on April 2024
Review titled Leighton Hospital
Replied on 07 May 2024
Dear patient, Thank you for taking the time to provide this lovely feedback, this has been shared with the team. Kind Regards, Heather Summerfield Lead Nurse Manager Emergency Department
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Review titled A&E service
Rated 5 stars out of 5
by Geoffrey Stockton - Posted on 11 April 2024
Needed to go to A&E by ambulance on the 8\4\2024 it was very busy I was there for 11hours but didn’t mind I was well treated
Visited Accident and emergency services on April 2024
Review titled Leighton Hospital
Replied on 07 May 2024
Dear Geoffrey, Thank you for the positive feedback, I apologise about the waiting time, but it is lovely to hear that you were treated so well. Kind regards, Heather Summerfield Lead Nurse Manager Emergency Department
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Review titled Outstanding
Rated 5 stars out of 5
by Paul Hulme - Posted on 22 April 2024
I have been visiting Leighton Hospital for what for me, was a major operation (Gall bladder removal) for several months. I received outstanding attention from all the doctors, nurses, anaesthetists and all the other NHS staff who cared for me, and they really did care. They were not just going through the motions and doing a job which they were paid to do, because NHS staff are paid at a shamefully low level, they are not doing it for the money. I am really impressed by the way I was treated. Thank you Leighton Hospital.
Visited Don't know on April 2024
Review titled Leighton Hospital
Replied on 13 May 2024
Dear Paul, Thank you for your wonderful feedback. It's so nice to hear that you received outstanding attention from all the staff who cared for you. I have sent your comment onto The Treatment Centre, where it will be shared with the staff. Kind regards, Sheree Welch Patient & Public Involvement Officer
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Review titled Rubbish hospital go elsewhere
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2024
My whole stay was horrible had to put up with rude nurses downstairs and a rude blonde woman upstairs none of them were helpful I might aswell been in prison they kept us there 3 weeks didn't want to let us go felt uneasy leaving my son in people like themselves care
Visited Maternity services on April 2024
Review titled Leighton Hospital
Replied on 27 August 2024
Dear patient, We apologise for your recent experience with us. If you wish to discuss your concerns further we would need some more information, please contact our Patient Advice and Complaints Team (PACT) with the relevant details. Please email patientadviceandcomplaints@mcht.nhs.uk or call 01270 612410. Thank you Kind regards, Sheree Welch Patient and Public Involvement Officer
Information supplied by Mid Cheshire Hospitals NHS Foundation Trust