Leicester General Hospital
Gwendolen Road, Leicester, Leicestershire, LE5 4PWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff and efficent service
Rated 5 stars out of 5
by Ian - Posted on 09 December 2022
I have had several terrible experiances with nhs recently including an ongoing serious complaint. It was therefore an absolute joy and bought back faith in our health service coming to radiology. I was reffered by gp in the morning and turned up after lunch at glenfield hospital, from the first person i spoke to at reception to staff in the general area of radiology to the radiologist themselves each and everyone of them were polite and helpful. And on top of your excellent staff i was in the building less than 30 mins and left thinking that was more efficent and plesant than any pvt healthcare money could buy. Please pass on my thanks and respect to your outstanding staff in the glenfield radiology department
Visited Imaging services on December 2022
Review titled Leicester General Hospital
Replied on 20 December 2022
Dear Ian, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent service
Rated 5 stars out of 5
by Clint Stacey - Posted on 12 December 2022
I visited Leicester General Hospital today for an out patients appointment. Every single member of the hospital staff I met were friendly, helpful and extremely efficient. What a great team of people. Well done/
Visited Don't know on December 2022
Review titled Leicester General Hospital
Replied on 20 December 2022
Dear Clint, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Appointment
Rated 2 stars out of 5
by Richard Cross - Posted on 21 December 2022
My face to face appointment for 4pm today was intercepted at 3pm by the consultant, apologising for the early telephone consultation. I pointed out that I would be attending my pre-arranged appointment at Neurology (by letter) at 4pm but this was ignored, with an apparent lack of knowledge of said appointment. I have suffered my condition for over two years, with a prescribed medication from day one. The consultant did not listen to my concerns, but insisted I increase my dosage based on my conditions history - a history this particular consultant seemed to know little about. At worst I feel nothing has been achieved... Also taking a day off work for this appointment adds to my disappointment. Sadly, it is nothing less than a total disgrace. Please do not reply with apologies for clerical errors or shortages elsewhere, it will not wash.
Visited Neurology on December 2022
Review titled Leicester General Hospital
Replied on 12 January 2023
Dear Richard, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Fabulous staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Attended for a proctogram in Radiology..waiting area c. If I'm honest I can think of better days out but there we are!! However the staff were amazing, friendly, efficient, good humoured and kind throughout. The doctor was incredibly thorough, kind and considerate explaining the procedure before hand and throughout. Appointment ran like clockwork. Fabulous team and positive experience.
Visited Imaging services on December 2022
Review titled Leicester General Hospital
Replied on 20 December 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Mixed Experience
Rated 4 stars out of 5
by Andy Bradford - Posted on 28 July 2023
I was diagnosed with parkinsons in November. I had gone to the appointment alone and was told by the consultant I had 'a parkinsons look' and after some motor skills tests the consultant confirmed it. He gave me no hope and simply said it was inevitable that it would progress. The after care was 'pick up a leaflet on the way out'. Six months later I saw the parkinsons nurse who was brilliant! She gave me lots of encouragement and support as I've chosen not to take any medication at the moment. She made me feel like my life really isn't over yet. And she got me a new consultant
Visited Neurology on November 2022
Review titled Leicester General Hospital
Replied on 09 August 2023
Dear Andy, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Great Care
Rated 5 stars out of 5
by Dave Cawrey - Posted on 02 December 2022
Had a TURP procedure on the 29th November 2022 and was discharged on December 1st 2022. I would just like to say thank you to everyone involved in the whole procedure and aftercare. You are all fantastic people. Words don't do you justice. Thank You
Visited Urology on November 2022
Review titled Leicester General Hospital
Replied on 20 December 2022
Dear Dave, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Poor performance
Rated 5 stars out of 5
by Richard Elkington - Posted on 14 November 2022
The sleep clinic have provided me with first class care for years, however, the lack of any sense of professional service when it comes to answering telephone calls is non existent. Having tried many times to get someone to answer a phone I have decided to make a 20 mile round trip on the off chance that someone maybe at home, eT had a better chance of getting a response. If you don’t have time to answer a ringing phone have it taken out. A frustrated service user
Visited Sleep Medicine on November 2022
Review titled Leicester General Hospital
Replied on 17 November 2022
Dear Richard, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Hysteroscopy with spinal block
by venusns68 - Posted on 22 November 2022
I was brought into LGH for a Hysteroscopy, Biopsy and to have a coil inserted with an overnight stay due to it all being done under a spinal block. From the moment I walked through the door they were ready for me. Every single member of staff from porters, receptionists, healthcare assistants, nurses, student midwives, catering and Dr's were fantastic. Nothing was too much trouble, everyone seemed to genuinely want to help and to enjoy their work and they made me feel so comfortable in what could've been embarrassing situations. I was given pain relief to keep on top of any pain and medication for nausea, the place was spotless and the theatre team wonderful even with a difficult spinal to do. I would not hesitate to recommend or return if needed; thank you everyone who cared for me.
Visited November 2022
Provided by Care opinion
Review titled Leicester General Hospital
Replied on 30 November 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Huge thanks
Rated 5 stars out of 5
by Stephen May - Posted on 23 October 2022
Took my 96 year old Mum to the radiology dept yesterday ( saturday). Superb service and would like to thank them for their professionalism especially the lovely lady on reception who told me she had worked there for 31 years and who was constantly dealing with patients and calls whilst I waited for my Mum to come back out.What a star! Once again thank you.
Visited Imaging services on October 2022
Review titled Leicester General Hospital
Replied on 26 October 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Amazing staff
Rated 5 stars out of 5
by Victoria Willis - Posted on 31 October 2022
I recently had a full hysterectomy at Leicester general hospital. This also included a pre op service the week before. I wish to say that all staff involved were absolutely amazing in every way. I was even surprised how nice the food was too. I think everyone working in the NHS do an amazing job and wish to let them know that they are all true heroes. I am very proud of you all and the service you provide. Keep up the good work.
Visited Gynaecology on October 2022
Review titled Leicester General Hospital
Replied on 17 November 2022
Dear Victoria, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust