Leicester General Hospital
Gwendolen Road, Leicester, Leicestershire, LE5 4PWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Like a vision from hell
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2022
My father is on ward 1. A woman with dementia screams constantly. A broken call button beeps piercingly every second. While I was there one of the younger patients became loud and abusive threatening to break the jaw of an older confused patient who had wandered into his room by mistake. This hospital never answers the phone and gives scant information to relatives. When I arrived I found Dad dressed in a thin cotton top about 10 sizes too small. He had no water by his bed. He said he was made to undertake a cognitive test in the early hours of the morning, a time when he felt utterly exhausted and disoriented. This is only day one and I’m very worried for his welfare if his has to stay at this hospital.
Visited Don't know on October 2022
Review titled Leicester General Hospital
Replied on 12 October 2022
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled A and E
Rated 5 stars out of 5
by Aluson Challinor - Posted on 03 November 2022
We visited this hospitals A and E it was very buzy and the doctors was not available due to serious emergencies the staff at A and E was lovely we are from Manchester and even though we had to wait 9 hrs for doctors the staff at reception and the nurses were so helpful and over and above helpful and patient with us thankyou x
Visited Don't know on October 2022
Review titled Leicester General Hospital
Replied on 17 November 2022
Dear Aluson Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled First class service
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
Went to the Epilepsy clinic and was seen by a very experienced doctor who diagnosed my condition during the first consultation. I had seen many doctors prior to this consultation with no success. I am happy to recommend this department fully.
Visited Neurology on October 2022
Review titled Leicester General Hospital
Replied on 12 January 2023
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Caroline Lindsay Robson - Posted on 13 October 2022
I was admitted to Ward 31 Leicester General Hospital for a surgical procedure and was extremely impressed by the high level of care I received. All staff I came into contact with were polite, helpful, knowledgeable, caring and kind. They clearly have to work in conditions where recourses are limited and they are busy in their individual and team roles but they were exemplary in the level of care they delivered. I managed to express my thanks to a couple of staff on discharge and they both said that it really boosts morale to receive good feedback so please do ensure they all receive this! I noticed that at the end of each shift it seemed customary to thank their colleagues for a good shift which again seemed a really positive gesture. Well done Ward 31!!!! Just to add that leading up to my procedure, my experiences at Out Patients were also very positive. Amazing care and level of practice in such difficult times. Thank you everyone.
Visited Gynaecology on September 2022
Review titled Leicester General Hospital
Replied on 20 October 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Gastroscopy LGH Vanguard Mobile Unit
Rated 5 stars out of 5
by John H - Posted on 29 September 2022
I had an afternoon appointment today 29.09.2022, at the mobile unit (accessed next to car park 2.) The unit is modern, clean and purpose built. Staff were superb throughout, from the nurse taking details and blood pressure etc, to the ones carrying out the procedure and with aftercare.. I was fully involved with every step and care was taken to end sure my full understanding. I was always treated courteously and with respect and good humour. An endoscopy is not the most pleasant of experiences but the staff did everything they possibly could to make things easier. They were professional kind and caring. They are a credit to the LGH Unit. Thank you.
Visited Gastrointestinal and Liver services on September 2022
Review titled Leicester General Hospital
Replied on 12 October 2022
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
Information supplied by University Hospitals Of Leicester NHS Trust