Leicester General Hospital
Gwendolen Road, Leicester, Leicestershire, LE5 4PWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Leicester General Hospital.
Reviews
-
Review titled I wouldn’t know ,always cancelled
Rated 3 stars out of 5
by Mrs b harris - Posted on 17 February 2023
Im72 and after struggling to get there ,find out it’s been cancelled , no cancelled tex , 30 mile round trip ,paid parking left feeling like I needed to cry ,
Visited Rheumatology on February 2023
Review titled Leicester General Hospital
Replied on 20 February 2023
Dear Mrs Harris, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Unhelpful receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 06 February 2023
Hi I have been awaiting a dxa scan since July 22. Having received a letter last Friday I realised that I cannot make the appointment given me ,as I'm away on holiday.Therefore this morning I rang through to change( and notify),so it can be used by someone else. I was transferred to a very curt lady in Radiology,who asked when I would be back from my holidays. She then offered me a new appointment on the 3rd of March,which I am unable to take,because of a prior commitment to my 86year old mother.(She lives in Derby,and I will be with her all day).I explained that I could not make the alternative day offered and at this point she got very agitated and said that I would have to go back on the waiting list,and they would write to me. At that point I was still trying to speak,and she hung up. Obviously was left feeling rather at a loss and upset by her unsympathetic response. No idea why she could not be a little kinder in her approach to dealing with me. I can make any other date in March,if she had been a little more patient. Now I've no idea how long my wait might be.
Visited Don't know on February 2023
Review titled Leicester General Hospital
Replied on 13 February 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Good care - poor parking practices!
Rated 3 stars out of 5
by GDJP - Posted on 04 February 2023
Firstly my wife had an appointment for a scan today. Her appointment was on time and the team who dealt with her were very friendly and proficient - she was very impressed. On the other hand I was amazed at how poor the carpark payment facilities are. On arrival my wife went off to her appointment and I went to one of the machines to pay, only to find that it was coin only. In the three years since Covid, in addition to cash, every car park I have used has offered other options such as chip and pin; contactless; payment by phone; payment via website or payment by app. On examining the signs of your contractor (which incidentally threaten fines of £100 for non-payment whilst making it incredibly difficult pay the required fee) the only option was a change machine located in the hospital and I wasn't carrying any notes either - very few people do these days. After 20 minutes of fruitless searching for cash in the car or your website for an alternative means of payment I gave up and parked further down Coleman Road where no charges applied. I was not the only one who gave up! Imagine the situation if my wife had been on her own. Whether or not you operate the carpark yourself or leave it to a contractor I assume that you do appoint said contractor and therefore are accepting of this archaic system and the difficulties it causes to your patients. There is no mention of this issue in the appointment letter or on your website and this should be corrected immediately with a warning to all using your car parks that they may only pay in cash or alternatively providing them with a voucher for free parking (as a patient of the hospital) to display in their vehicle. To do otherwise is tantamount to causing patients to risk fines. Should you wish to include the company name and address of your parking contractor in your response I will be happy to send them a cheque for the £1.70 parking fee.
Visited Don't know on February 2023
Review titled Leicester General Hospital
Replied on 13 February 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Brilliant procedure dire at getting results
Rated 5 stars out of 5
by Marjorie Hall-Venmore - Posted on 17 January 2023
I had a colonoscopy done on the9/1/23 under the fast track for colon cancer. It’s now the 18/1/23 having had lung cancer in the past it’s obvious I am concerned. I would like to know my results. I did find out accidentally that I have been passed on to surgical team. Well being the colon why. I have been passed on to surgical. Suggest these something sinister going off. All I want is the results. Being put under a surgical team for what I do not know. I can only assume cancer of the colon but again it’s an assumption as that’s why I was fast tracked by my GP suspicion of GI cancer. So what else am I supposed to think. Oh the people who did the colonoscopy were absolutely brilliant. I could not have asked for a better team. Kept me informed of everything they were doing. I can not paise them enough. However getting a proper diagnosis. And to find I am with a surgical team. I really really would like sone answers but can not seem to find any. I have called the consultants Secretery times. No one ever answers. Can someone please let me know the results. It’s not too much to ask is it. I just assuming it’s cancer. Especely after having lung cancer. Please someone contact me with results
Visited Imaging services on January 2023
Review titled Leicester General Hospital
Replied on 18 January 2023
Dear Marjorie, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Sleep clinic - no one is answering the phone
by Patricia63 - Posted on 20 January 2023
I have sleep apnea and my cpap mask keeps leaking air so is unusable. I have been trying to contact them for a new face mask but no one is answering the phone. I have rang at different times during the day. I'm not complaining, I just need another mask, I have been without one for several days. Could I just add that the staff in the sleep lab are amazing.
Visited January 2023
Provided by Care opinion
Review titled Leicester General Hospital
Replied on 13 February 2023
Dear Patricia, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Hanning sleep clinic
by Night breather - Posted on 16 December 2022
I've rang the numbers on my card and no one answers the phone. If the clinic has changed numbers I think they should let the patients know
Visited December 2022
Provided by Care opinion
Review titled Leicester General Hospital
Replied on 20 December 2022
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Can't get through to anyone ever!
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Sleep clinic number either engaged or rings & disconnects. Really poor. No Gmail. No email. V frustrating!
Visited Sleep Medicine on December 2022
Review titled Leicester General Hospital
Replied on 12 January 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
Provided by Care opinion
-
Review titled Poor patient skills from admin team, great doctor and nurse
Rated 3 stars out of 5
by Anonymous - Posted on 07 February 2023
I first learnt of my emergency appointment via text before receiving any smear results, when I called the clinic to find any info possible the reception team were very unhelpful. When asked if I can change my appointment for cycle reasons, I was told, "well its down as urgent, so does that change anything!" If I wasn't already worried, I was then. Luckily, the doctor was fab, but my case wasn't an isolated one unfortunately and many other women before me had received the same spontaneous nerve racking message before an contact was made. Its not 12weeks on and still waiting rlfor my results and no calls answered when I call
Visited Gynaecology on December 2022
Review titled Leicester General Hospital
Replied on 13 February 2023
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Utter Chaos
Rated 1 star out of 5
by Alan S - Posted on 12 December 2022
When book online, advised 1st appointment approximately 13 days. Confirmed booking for 12 Dec 2022, only to find that the computer system had readjusted to 12 Jun 2023. Checking today (12 Dec 22) and advised that the 1st appointment is approximately 2 days. But then unable to book anything. Any face to face and/or in-person systems have been disgarded and replaced by totally useless software. Bad practice is not a result of Covid-19 backlog.
Visited Sports and Exercise Medicine on December 2022
Review titled Leicester General Hospital
Replied on 20 December 2022
Dear Alan, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Good service
Rated 5 stars out of 5
by Tricia Mulvany - Posted on 17 December 2022
Today I had an MRI Head scan. My experience was very positive, and the staff were very friendly and efficient. Thank you!
Visited Imaging services on December 2022
Review titled Leicester General Hospital
Replied on 20 December 2022
Dear Tricia, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust