Leeds General Infirmary
Great George Street, Leeds, West Yorkshire, LS1 3EXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The A and E team were fantastic. Mental health bad
Rated 4 stars out of 5
by Anonymous - Posted on 09 August 2023
I tried to end my life but hanged my mind because I didn't want to upset my family. I cptsd. The A& East team were lovely to me. They were understanding and comforting to me. One gentleman nurse evenot gave me chocolate cake and grapes to make me feel better. The doctor saw me in 8 minutes flat! Wonderful and the nurse so lovely. However I waited almost 12 hours for the mental health teams and when they met me they said you've been waiting all this time for us what do you want out of us? What do I want from you? Do your job would be a good start. The mental health teams in this country are a mess I'm utterly appalled by the total lack of support. I'm still in shock at how rubbish they were. Jesus
Visited Accident and emergency services on August 2023
Leeds General Infirmary has not yet replied.
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Review titled Cardiac surgery
Rated 5 stars out of 5
by Bob W - Posted on 20 August 2023
I attended Leeds Jubilee Wing, Ward 16 for a replacement aortic valve on 24 July. All the staff were professional, informative and reassuring throughout the week I spent in hospital. I had complete confidence in my surgeon and the following nursing care was exemplary. Open heart surgery brings with it some discomfort. This was well controlled and my recovery has progressed well. Thank you Ward 16 Staff, you have surely extended my life!
Visited Cardiothoracic surgery on July 2023
Leeds General Infirmary has not yet replied.
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Review titled Grateful thanks to the reception/admin staff
Rated 2 stars out of 5
by Mrs Rita Mary Laurence - Posted on 01 July 2023
Whilst waiting as per my appointment, for what turned out to be 2.5+hrs with no access to water, to be seen by a consultant I became quite unwell/dehydrated. Thank heavens for the receptionist on duty, who having seen my distress, came to my aid and arranged a drink of water for me. Her caring and considerate actions enabled to continue to remain on the dep't awaiting my appointment. I can appreciate that sometimes patients may have to wait to be seen but a 2.5+hrs wait for a brief and rushed 15min consultation seems excessive even in these difficult times. Additionally, having access to drinking water on the cardiac outpatients dep't would be appreciated particularly in such warm temperatures. Thank you.
Visited Cardiology on June 2023
Leeds General Infirmary has not yet replied.
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Review titled Had bloods drawn in waiting area
Rated 2 stars out of 5
by Anonymous - Posted on 15 June 2023
I was admitted via ambulance with chronic dizziness and sickness unable to sit up etc. I was left in a corner in the trauma unit for some time. My partner was unable to be with me he had to wait outside. After over 2 hours a nurse came to take my obs I asked for a trolley because I needed to lay down to ease my symptoms. None available. A drunk man came in and he got one right away. In order to be with my partner I was wheeled into the normal waiting area which was crowded. A nurse then came to draw my blood in the waiting area. Surrounded by lots of people. My veins kept collapsing there was blood all over the floor. I was in a total of 9 hours. Sent home feeling exactly the same with a referral. Do not use this hospital.
Visited Accident and emergency services on June 2023
Leeds General Infirmary has not yet replied.
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Review titled Excellent staff
Rated 5 stars out of 5
by Caroline - Posted on 19 May 2023
My daughter came in on the children’s day ward for an MRI scan under general anaesthetic.She has severe learning difficulties and challenging behaviour all staff involved in her care were fantastic with her and so understanding.We can’t thank them enough .
Visited Children's & Adolescent Services on May 2023
Leeds General Infirmary has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Hannah Spalding - Posted on 19 May 2023
I am currently under the care of 2 plastic surgeons at LGI. l want to express how l have personally experienced a service just over and beyond my expectations. Firstly both their secretaries are such a credit to the service. They communicate so well in a very friendly but professional manner. They follow through with actions, returning calls which have truly helped allay my anxieties. Furthermore an example asking one of the consultants of their recommendations around sunscreen and emailing me the information gathered. This is far beyond their expected role, you truly are a very kind and caring person. Both consultants have been extremely approachable, personable and human. I just wanted to say a massive thank you to all of you for the excellent care l am receiving, l have never experienced such great care anywhere to this degree before, such first hand care. Well done you are all so much appreciated an excellent example of first-class care.
Visited Plastic surgery on May 2023
Leeds General Infirmary has not yet replied.
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Review titled Stroke
Rated 2 stars out of 5
by Krissy - Posted on 13 May 2023
My wife had a mini stroke when she arrived they told her she didn't stick her in a waiting room 7hrs told her there was nowhere to put her even though we saw a drunk man get a bed my wife needed to lie down a myth ago she had a stroke so she knew what her symptoms were they didn't even know she was missing till 10pm incompetence don't go to the lgi on a week day they treat u like poo
Visited Accident and emergency services on May 2023
Leeds General Infirmary has not yet replied.
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Review titled Orthopaedic section for my son
Rated 4 stars out of 5
by Darren Woolsey - Posted on 18 April 2023
My son was dealt with in a timely, friendly and efficient manner by the staff who never stop. . .angels.
Visited Orthopaedics on April 2023
Leeds General Infirmary has not yet replied.
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Review titled Good department
Rated 5 stars out of 5
by Ted seymour - Posted on 12 April 2023
I had an appointment for the 18 April, unfortunately having a senior moment,I turned up on the 11 April. When the staff realised I was here a week earlier.they just pointed it out to me. they were very good to me and somehow they got me sorted out to save me having to come back.itwas really good of them thanks.
Visited Cardiac services (community) on April 2023
Leeds General Infirmary has not yet replied.
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Review titled Ward 14 Amazing Staff
Rated 5 stars out of 5
by Julie B - Posted on 25 April 2023
I spent a day on ward 14 yesterday this was for a cardiac study & ablation procedure. The staff were amazing. They were warm, friendly & professional from welcoming me and checking me in at 7.30 to when I left at 6.45. They were so busy with the same staff on duty at both ends of the day, but made sure they had time to reassure and keep everyone updated. The consultant & team who carried out the procedure were brilliant. Excellent at informing me about every stage and what to expect throughout. They were extremely professional but we also had some interesting side chats which kept me calm and relaxed. People are quick to criticise the NHS so I felt it was important to share my positive experience. Please pass on my appreciation to these amazing people .
Visited Cardiology on April 2023
Leeds General Infirmary has not yet replied.
Information supplied by Leeds Teaching Hospitals NHS Trust