Leeds General Infirmary
Great George Street, Leeds, West Yorkshire, LS1 3EXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Orthotics department
Rated 1 star out of 5
by Siobhan - Posted on 30 January 2024
Over 7 week wait for 'custom' shoe insoles. I get there this afternoon having taken time off work to find that they are clown sized. No way are these 'custom' made. Not only that but they can't be reduced in size. Waste of petrol and parking getting to the hospital and now have to wait even longer for another pair to be made and take more time off work. Do I have faith that these will be the correct ones for me. No. Not after this debacle
Visited Orthopaedics on January 2024
Leeds General Infirmary has not yet replied.
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Review titled l26 ward
Rated 4 stars out of 5
by kimberley Collins - Posted on 04 January 2024
I was in for day surgery and everyone was very helpful, efficient and kind. Turning a scary day into a comfortable one.
Visited Don't know on January 2024
Leeds General Infirmary has not yet replied.
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Review titled Extremely happy with patient’s treatment
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2024
I went to visit the emergency’s department out of concern for a minor injury, it was my first time visiting this hospital. I was pleasantly surprised but the treatment from staff, they were are very gentle with patients and treated me with care and high profesional attitude. As a student I had to take myself there with no company but still felt extremely grateful with the staff.
Visited Accident and emergency services on January 2024
Leeds General Infirmary has not yet replied.
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Review titled Avoid like the plague
Rated 1 star out of 5
by Laura - Posted on 19 December 2023
Unbelievable service. My partner got seen over 10 hours in A and E after having a stroke, to then come back after 6 days with symptoms of another stroke and got kept waiting another 10hours while having stroke symptoms in the A and E area. We are still sat here waiting as I write this, I live in Manchester and know a busy hospital when I see one, but LGI is by far the worse hospital I've ever seen and witnessed. Must be the worse in the whole entire world. Nurses and doctors very rude, if you get to see one, not attentive at all. They do not rush to see patients at all, the whole system is diabolical, I'm flabagasted with the so called service. I truly am. A and E should close down, not worth going. Avoid at all costs
Visited Accident and emergency services on December 2023
Leeds General Infirmary has not yet replied.
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Review titled Fantastic Emergency Department
Rated 4 stars out of 5
by Karina Mikkelsen Edwards - Posted on 24 November 2023
Was sent to the Emergency Department by GP due to neurological issue after brain surgery. I was seen by nurse first who was absolutely amazing. She quickly got a doctor involved and they both ensured I was going to the neurology ward for the treatment I needed.They both even came to check on me when they shift ended. My wife and I were both very worried but the nurse put us both at ease. Feeling safe and cared for with so much empathy meant the world to us. Can’t thank you enough.
Visited Accident and emergency services on November 2023
Leeds General Infirmary has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Eveleigh Bradford - Posted on 14 November 2023
On the evening of 9 November I suffered a slight heart attack. After dialling 111, the first response team arrived in 10 minutes, then the ambulance service; I was taken to the Emergency dept and then to a Cardiology ward (L 19 - later to L 14). Meanwhile I was given a full range of tests and an angiogram/angioplasty the next day; I was discharged within 48 hours of admission. Throughout, the care offered was exceptional: prompt, kind, efficient and informative from everyone involved: support staff, nurses, radiographers, doctors. Faultless service, for which I am very grateful.
Visited Cardiology on November 2023
Leeds General Infirmary has not yet replied.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Thomas Yule - Posted on 13 October 2023
I had a brain tumour removed. The ward I stayed in was clean, efficient, and I never felt scared or not confident in my treatment. The staff were attentive, caring, smiley, and nice which made my stay all the more pleasant. The wars is an exemplary example of the NHS.
Visited Neurology on October 2023
Leeds General Infirmary has not yet replied.
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Review titled Caring & attentive
Rated 5 stars out of 5
by Display name - Posted on 24 October 2023
Just returned form an over night stay having had a procedure and from the reception to the nurses and doctors the care was excellent nothing is too much trouble . I am feeling so much better already so a big thank you .
Visited Cardiology on October 2023
Leeds General Infirmary has not yet replied.
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Review titled Refused access to medical appointment
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2023
Neurology triaged my referral based on the extensive referral notes sent by my GP and they opted to diagnose me with Functional Neurological Disorder without even seeing me and then refused to see me. I have had to ask my GP to refer to another NHS Trust who have agreed to see me no problem and I have an appointment next month too. Worrying practices here at Leeds neurology and questions will be asked.
Visited Neurology on September 2023
Leeds General Infirmary has not yet replied.
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Review titled Every single member of staff is wonderful, kind and caring
by Leanne15 - Posted on 10 August 2023
I attended Leeds General Infirmary ward L26 . The appointment wasn't expected but from the very first call inviting me in, I was offered full care and support . I have a huge hospital phobia and was even told where to go to get some air should I need it. Every single member of staff is wonderful, kind and caring. I have sleep apnea and lots of checks were put in place before my anaesthetic and each one explained to me. My care was outstanding, the ward very clean and I was surrounded by smiley faces everywhere. It seemed like some people were training, and their care to me was fab as was the help they received. Thank you.
Visited August 2023
Provided by Care opinion
Leeds General Infirmary has not yet replied.
Information supplied by Leeds Teaching Hospitals NHS Trust