Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kettering General Hospital.
Reviews
-
Review titled Wonderful Emergency Care
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I had an urgent opthalmic issue and was seen promptly on the same day. Many thanks to all the staff who work in this department.
Visited Ophthalmology on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our services. I will ensure that this feedback is passed on to the team in Ophthalmology. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Waiting for the music to stop
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
Whilst fully appreciating how busy all hospitals are at present, this does not provide an excuse for failing to treat patients with compassion and care. My elderly parent remains in Kettering General Hospital, but each day this week I have needed to play ‘hunt the relative’ as they are moved from ward to ward in the early hours of the morning. We are now on the fifth ward, with the last three moves taking place between 2am and 4am. Not due to any clinical reason, but because my relative is waiting for a community bed, so is no longer ‘owned’ by any speciality. And with each ward move a new person is allocated to oversee the still incomplete discharge plan. Again accepting moves need to happen to facilitate flow, and meet the needs of a wide range of patients, why do the family need to chase around the hospital looking for the relative, when the last ward doesn’t actually know where the person has moved to. Communication with the family in these inadequate circumstances might at least help. And as for the relative, with disturbed nights, and inconsistent care, with no understanding of needs, the fitness to discharge becomes more tenuous day by day. We are waiting for the music to stop each day to find out where our relative has landed. I think this behaviour and lack of respect for patients and their families fully justifies the current CQC assessment - certainly nowhere approaching ‘good’ quality of care.
Visited Don't know on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that on that you feel that your elderly parent was not treated with compassion and care whilst using our services. We apologise that there has been a lack of communication regarding your parents’ whereabouts in the hospital and that you felt that you did not know where they would be from one day to the next. If you feel that you would like to discuss your concerns further, please get in touch with our PALS team: 01536 49 3305 Kgh-tr.PALS@nhs.net
-
Review titled Strange practice
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
This is my first visit at this hospital with certain members of staff devoid of empathy.How can a patient be left in a waiting room with progressively worsening breathing problems on the verge of passing out having to wait more than 2 hours to be seen? Never have I known anything like this. This will be my first and last visit here.
Visited Accident and emergency services on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that you felt that our staff did not show empathy towards you on your recent visit to our hospital, and that you endured a 2 hour wait. If you feel that you would like to discuss this further, please get in touch with our PALS team: 01536 49 3305 Kgh-tr.PALS@nhs.net
-
Review titled Amazing experience
Rated 5 stars out of 5
by Ellie Dowsett - Posted on 04 February 2023
From labour ward to the delivery suite, Theatres, Rowan ward and the community Midwives. I could not be more grateful at how I was treated when I had my baby on 31/1. Everybody was so kind and caring, what ended up as a traumatic birth was eased immensely by every staff member who attended to my needs, cared for me, my baby and my husband. I will forever be in their debt for helping me deliver such a beautiful boy. Thankyou to every single one of you.
Visited Maternity services on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Ellie Dowsett, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our Maternity Services. We are happy to hear that our staff were kind and caring. I will ensure that this feedback is passed on to the Midwifery teams. Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2023
I was taken by ambulance following a consultation with my GP to KGH on 13 December 2022. From the moment I arrived I cannot speak highly enough of the first class treatment I received from all grades of staff, even though they were under tremendous pressure. Following blood tests and chest X-ray and being hooked up to oxygen, I was informed that I would be admitted to hospital. Due to shortage of beds I stayed in A&E for 24 hours, then transferred to Clifford Ward, then eventually arrived on Harrowden C Ward. Once again I must commend the staff on these wards for the first class care I received. I would also like to mention hospital food. One hears so many bad comments about this subject, but I must say that the menu offered was extensive and something to suit everybody's taste, varied with copious portions. I can fully recommend the Omelettes, so thank you Chef! In my opinion restaurant quality.
Visited Accident and emergency services on December 2022
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are so glad that you found our staff to deliver care to a high standard, and that you enjoyed the food during your hospital stay. I will ensure that this feedback is passed on to the staff in A&E, Clifford, Harrowden C and our Catering team. Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Best experience at KGH A&E department, the staff are so friendly and certainly put you at ease in such a worrying time
Visited Accident and emergency services on December 2022
Review titled Kettering General Hospital
Replied on 16 December 2022
Dear Anonymous, Thank you so much for taking the time to share your feedback about your recent experience in our A&E department. I am delighted that our staff had a positive impact on your experience. I will ensure this feedback is passed on to the team. Kind regards, Lucy Jones - Head of Patient Experience & Engagement
-
Review titled No complaints
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
Very happy with visit. Outpatient app. Staff very good. Seen quickly for said appointment. Doctor listen to my granddaughter so she felt understood. Credit where credit due.
Visited Children's & Adolescent Services on December 2022
Review titled Kettering General Hospital
Replied on 16 December 2022
Dear Anonymous, Thank you for taking the time to share your feedback. We are so happy that your granddaughter felt understood and listened to. I will ensure that this feedback is passed on to the outpatient team. Kind regards, Lucy Jones - Head of Patient Experience & Engagement.
-
Review titled Brilliant Staff
Rated 5 stars out of 5
by Ally Logue - Posted on 22 December 2022
Took my elderly Mum in with urgent concerns and lovely girl rushed us in to a private room. There was a delay but once she was seen everyone was lovely and compassionate. The Doctors and nurses were thorough and helpful.
Visited Accident and emergency services on December 2022
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Ally Logue, Thank you so much for taking the time to leave this feedback. We are so glad that you found our staff to be compassionate and kind. I will ensure that this feedback is passed on to the clinical teams. Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Nurses extremely good and caring ,Jr Doctor not good at all
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Taken by ambulance to A and E although I only wanted to see my doctor face to face, Ambulance people said no need to go, but 111 overruled them. Arrived and entered, seen by Nurses , really good. Stabilised and settled. Jr Doctor came and said what they were going to try, then left. Next time I saw him said that Blood Tests came back OK, then the last time he came, he said I could go home without any Medication. At no time did he even try to explain what was wrong. In fact I had to call him over to my bed and ask what was wrong, He begrudgingly said that it was only fluid in my stomach and that it would go away very soon, Now this had been going on for several months so completely wrong diagnosis , all he said was to make an appointment with my doctor so I saw him this morning and has made an appointment for Sdec tomorrow.
Visited Accident and emergency services on December 2022
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that on this occasion there was a lack of communication surrounding your diagnosis and treatment plan. I will ensure that this feedback is passed on to the staff in our A&E department. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
-
Review titled Emergency ectopic surgery
by Els1985 - Posted on 20 December 2022
After lots of tests and scans for a few weeks it was discovered I was unfortunately having a ectopic pregnancy I had lots of pain and I was so scared going through surgery and the thought of losing a baby and part of my body. The staff in gynae sdec and on maple ward were so kind. And so was all the other staff I came across in gynae. I want to say thank you and you’re all doing an amazing job. I’m still recovering physically and emotionally but I still am grateful.
Visited November 2022
Provided by Care opinion
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Els1985, Thank you so much for taking the time to leave this feedback. We are so glad that you found our staff to be kind, and that they helped you through such a scary time. I will ensure that this feedback is passed on to the staff in Gynaecology SDEC and Maple ward. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
Information supplied by Kettering General Hospital NHS Foundation Trust