Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2022
I was lost coming out of X-ray and needed directions back to MIaMI. So I asked a member of staff, “excuse me, do you know where MIaMI is?” We both looked at each other for a second until I broke the silence and said “not the one in Florida” of course! And we had a laugh about it, slipping in the clear and obvious similarities in weather and climate *sarcasm*. I didn’t get the member of staffs name but I will try and find out after writing this. He absolutely made my day.
Visited Don't know on November 2022
Review titled Kettering General Hospital
Replied on 16 December 2022
Dear Anonymous, Thank you so much for taking the time to share this feedback with us. We are delighted that the member of staff made your day! Kind regards, Lucy Jones - Head of Patient Experience & Engagement.
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Review titled Poplar Ward
Rated 4 stars out of 5
by Anonymous - Posted on 11 November 2022
My elderly mother admitted here following admission to hospital with an infection and acute confusion. Early recognition of her Delerium, prompt treatment has meant she is stable enough to return home. Staff have been lovely. Communication about her progress was great. Thank you Poplar Ward
Visited Geriatric Medicine on November 2022
Review titled Kettering General Hospital
Replied on 16 December 2022
Thank you so much for taking the time to leave your feedback. We are so glad that your Mother had a positive experience with us, and that you felt supported in communication about the care your Mother received.
Provided by Care opinion
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Review titled Emergency ectopic surgery
by Els1985 - Posted on 28 November 2022
I just want to thank all the staff on Maple ward and on the early pregnancy unit. I’ve been visiting due to pain and unknown location of my pregnancy. I came back in more pain and was found very quickly that I was internally bleeding and was growing in my Fallopian tube. I was so sad and scared and the staff were very supportive and kind. From reassurance to taking care of me. I’m still on a long road physically and mentally but these people including the surgeons, doctors, anesthetiser, hca’s, midwife’s and nurses all deserve at least appreciation. Thank you so much to you all x
Visited November 2022
Provided by Care opinion
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Els1985, Thank you so much for taking the time to leave this feedback. We are so glad that you found our staff to be supportive and kind to you on your visit to our hospital. I will ensure that this feedback is passed on to the staff in Maple ward and the Early Pregnancy Unit. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Excellent treatment
Rated 5 stars out of 5
by ZoeB - Posted on 30 October 2022
My daughter was poorly and from the moment a nurse guided us down the childrens treatment are, he jumped on reception got us signed in and into a room. All the staff and doctors were thorough and amazing . The nurse whom walked us into the building was with us right until we left he was fantastic , making jokes and so friendly . Thank you to all the staff in there that day your all amazing . The NHS served us well with dignity and politeness . Wish we got the nurse name he gave my daughter a teddy and she hasn’t left it since .
Visited Children's & Adolescent Services on October 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear ZoeB, Thank you so much for taking the time to leave feedback about your recent visit to KGH. It is wonderful to hear that our staff made a real impact on your experience. I will ensure your comment is passed on to the team. Kind regards, Lucy Jones - Head of Patient Experience & Engagement
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Review titled Exemplary service
Rated 5 stars out of 5
by John - Posted on 23 October 2022
My elderly Mum was admitted yesterday via A & E. I won't mention other hospitals, but I must say that KGH has the most warm hearted, friendly and reassuring staff. I found the same, when I was admitted briefly earlier in the year. Well done everyone 😊😊
Visited Accident and emergency services on October 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear John, Thank you for taking the time to post this feedback it is always lovely to pass such positive comments onto staff and certainly is a morale booster. Hope your Mum feels better soon. Kind regards, ED Matron
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Review titled National Health ???
Rated 2 stars out of 5
by Gail Christy - Posted on 02 November 2022
Consultant Appointments postponed many times. My August appointment was moved yet again because there was a 3 month wait for a scan. Date given 25th November. The scan happened on 29th October. Today, 3rd November, I am told the Consultant's appointment has been moved to 29th June 2023. I have fallen 3 times during the last 6 weeks due to instability after a back operation; I could quite possibly be dead by June 2023. What National Health?
Visited Orthopaedics on October 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear Gail Christy, Thank you so much for taking the time to leave feedback about your recent experience with us at KGH. I am sorry to hear that you have had a poor experience, and that you have experienced some issues regarding follow up appointments. If you would like to discuss your experience further, please contact our Patient Advice and Liaison Service on 01536 49 3305 or by emailing them on kgh-tr.pals@nhs.net. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2022
I had several appointments in the breast care clinic following a recall after my routine mammogram, on each occasion for different procedures I received exemplary care. Every single member of staff was professional, caring, considerate and just all round lovely, making a stressful time so much easier. Thank you all.
Visited Breast cancer services on October 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear Anonymous, Thank you so much for taking the time to send your feedback. I am pleased you were happy with the care you received, and I will ensure the team is made aware of your lovely positive feedback. Best wishes, Annie - Macmillan Breast Care Clinical Nurse Specialist
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2022
Every member of staff that we encountered was approachable and so helpful throughout our appointment. A real sense of care.
Visited Accident and emergency services on September 2022
Review titled Kettering General Hospital
Replied on 20 September 2022
Dear Anonymous, Thank you for taking the time to leave feedback regarding your recent visit to KGH. We are glad that you are happy with the care that you received, and thank you for praising our staff. Kind regards, Lucy Jones - Patient Experience Manager
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Review titled Caring and efficient
Rated 5 stars out of 5
by Mick Owen - Posted on 20 October 2022
I sustained a blow to the head, and was unconcious for a time. My local practice did initial tests, and due to my age (75) referred me to A&E at KGH. I was there for several hours, and given triage, a CT scan and Xrays. The staff were excellent. I was due to fly a few days later, and the young Doctor reviewed it all. and gave me the 'thumbs up' to do so. Thanks to everyone.
Visited Accident and emergency services on September 2022
Review titled Kettering General Hospital
Replied on 14 November 2022
Dear Mick Owen, I would just like to thank you for the lovely feedback you provided regarding your visit to ED. This is a real boost to staff morale and is well received. I have shared with the team. Thank you for the time you have taken to send this, and I hope you had a good flight. Kind regards, ED Matron
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Review titled Exemplary care
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2022
I had a minor operation performed in the Day Case Unit of The Treatment Centre on 22nd September (last month). The doctor performing the procedure was excellent. He was professional and showed care and compassion towards me before, during and after the procedure. I won't state his name due to confidentiality. The aftercare was exemplary too. All of the staff in the operating room were brilliant as were all of the staff who dealt with me after the procedure. Thankyou very much to you all.
Visited Urology on September 2022
Review titled Kettering General Hospital
Replied on 08 November 2022
Dear Anonymous, Thank you so much for taking the time to share your feedback with us. I have shared this to the Surgical Day Case Unit Staff and we aim to continue providing the best care to our patients. Kind regards, Surgical Day Case Unit Ward Sister.
Information supplied by Kettering General Hospital NHS Foundation Trust