Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
Attended A&E with abdominal pains, sickness and blood in stools Seen straight away. Issued with anti sickness & placed in a side room Constantly reassured & medics arrived to assess constantly Amazing considering the department was rammed. Staff are under pressure however it definitely didn’t reflect on my care. Admitted to Dean A who also outstanding Well done & Thankyou KGH
Visited Accident and emergency services on February 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our services. We are happy that despite capacity challenges, your care was not compromised, and you felt that our staff were kind. I will ensure that this feedback is passed on to the team. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
Visited A&E with what turned out to be kidney stones. Was told I'd need a follow up 4 weeks later. Got an appointment through for 5 months later. Tried contacting the relevant departments ect. Can't get through at all. Calls aren't answered, messages aren't replied to and emails aren't replied to. Stuck in limbo in pain and ill health with no treatment.
Visited Urology on February 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that you have experienced a lack of communication regarding the next steps in your treatment. If you feel that you would like to discuss your concerns further, please get in touch with our PALS team and we can look into this for you: 01536 49 3305 Kgh-tr.PALS@nhs.net
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Review titled Faultless Treatment
Rated 4 stars out of 5
by Anonymous - Posted on 24 February 2023
I was referred from Corby Urgent Care. The Emergency Department Team worked tirelessly and efficiently, dealing with a packed waiting room. I cannot fault my treatment and wish to thank them, wholeheartedly, for everything they do.
Visited Accident and emergency services on February 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our ED service. We are happy to hear that despite the capacity challenges, our team worked well together to deliver good patient care. I will ensure that this feedback is passed on to the ED team. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Many thanks
Rated 5 stars out of 5
by David Hearn - Posted on 01 March 2023
A big thank you to my consultant and nurse consultant for prescribing me Rinvoq, the results even after three weeks have been astonishing eased my chronic pain considrably I am feeling better than for a very long time ,many thanks
Visited Rheumatology on February 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear David Hearn, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our services, and that you are feeling better with your new medication. I will ensure that this feedback is passed on to the clinical team. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Life saving !
Rated 4 stars out of 5
by catherine finnerty - Posted on 19 February 2023
My husband had been experiencing chest pain for a couple of days, he attempted to see a Gp, and as is always the case, couldnt get a response when calling. I dropped him off at A&E on my way to work at 05.30am, by 08.15am he message me to say he had been to the cardiac centre and had a stent inserted following a heart attack! Super efficient service from start to finish. Though the main hospital is very dated and unappealing, the CCU ward is modern and welcoming. All the staff were extremely helpful and appear very knowledgeable. My husband is now on the mend, if i could make any suggestions, it would be to offer patients earplugs overnight, as the constant monitoring of patients heart rate etc leads to no sleep. Additionally, my husband was in a 4 bedded ward, with 2 other men and a lady. This lady needed to use a commode while i was there, and unfortunately, curtains are not sound proof. For the sake of the patients dignity, it would have been a good idea to wheel her into the bathroom next to her bed. On the whole though we was very happy with all aspects of my husbands care whilst in KGH.
Visited Cardiology on February 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Catherine Finnerty, Thank you so much for taking the time to leave this feedback. We are so glad that your husband had a positive experience whilst using our ED and Cardiology services. We are happy that our staff were helpful and knowledgeable. We take on board your recommendations for earplugs and curtain changes. I will ensure that this feedback is passed on to the CCU team. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Worse experience
Rated 1 star out of 5
by Sarah whitmore - Posted on 10 January 2024
I was left all day in birth gown. I was given only cocodimal for labour. All my notes were wrong as I had no c section I was left to suffer and refused gas and air by night staff
Visited Don't know on February 2023
Review titled Kettering General Hospital
Replied on 10 January 2024
Dear Sarah, We are very sorry to hear that you had a negative experience whilst on our Labour Ward. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Kind Regards, Mandy McQueenie Patient Experience Manager
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Review titled Exemplary practice
Rated 5 stars out of 5
by K R Hubbard - Posted on 28 January 2023
On the 23rd of January my wife was unfortunate enough to require urgent care under the direction of her doctor. She was cared for in the medical SDEC department. I would like to thank all the staff across two shifts for her excellent treatment and for the care and attention they provided for me too as her partner. It is with this in mind that I consider our NHS.to be amongst the best health care systems. I would also like to offer my support in these troubled times and say that I am fully sympathetic with all their demands.
Visited Accident and emergency services on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear K R Hubbard, Thank you so much for taking the time to leave this feedback. We are so glad that you and your wife had a positive experience whilst using our services. I will ensure that this feedback is passed on to the team in Medical SDEC. Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Thanks to Rheumatology nurses
Rated 5 stars out of 5
by June Cory - Posted on 11 January 2023
Once again, when worried about my health, I contacted the wonderful Rheumatology nurses, and once again , they responded quickly, and warmly to help ,advise and pass my concerns on to a GP for further discussion. All in the same 24 hours, they provided comfort and reassurance and a way forward .I can never thank the nurses enough for their diligence ,kindness and responsiveness to my needs.
Visited Rheumatology on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear June Cory, Thank you so much for taking the time to leave this feedback. We are so glad that our Rheumatology nurses provided comfort and reassurance when you reached out to them after concerns for your health. I will ensure that this feedback is passed on to the team in Rheumatology. Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Excellent department
Rated 5 stars out of 5
by JANET ELIZABETH HARPER - Posted on 30 January 2023
The speed with which everything was handled. 1 week from notification of an abnormal bowel screening result to seeing a nurse to discuss a colonoscopy, 1 week to the actual procedure. The professor was pleasant and when carrying out the procedure answered my questions clearly and explained what he was seeing on the screen. My sincere thanks to him, the nurses and reception staff.
Visited Diagnostic Endoscopy on January 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear JANET ELIZABETH HARPER, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our Colorectal department, and that you felt well communicated to regarding your care. I will ensure that this feedback is passed on to the team. Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Lack of communication with fertility treatment
by carinane56 - Posted on 03 February 2023
I tried back in 2020 to get fertility treatments through Kettering General Hospital and was left feeling frustrated and isolated as they insisted on me having a blood test on certain days of my cycle. But due to having very irregular and long periods I could never guess which day to book, by the time I knew it would already be too late as all appointment slots would be gone. So we gave up and went private for treatment, which sadly failed. Now we are back and trying again to get taken seriously by KGH. Luckily we have had an amazing GP who has pulled strings to get us our cycle day 25 blood test as we were once again having the exact same issue with not being able to get booked in. This blood test was back in January, I've still not heard anything back from KGH, even after I emailed and left a voicemail in mid January. I have tried calling multiple times since and am always left with a voicemail, however we are told not to leave more than one voice mail at a time. I feel so frustrated and basically feel as if I have been ignored several times over the years and really not sure what else to do anymore.
Visited January 2023
Provided by Care opinion
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear carinane56, Thank you so much for taking the time to leave this feedback. We are sorry that on that you feel frustrated with your experiences at KGH for fertility treatment. We apologise that there has been a lack of communication regarding your next steps. If you feel that you would like to discuss this further, please get in touch with our PALS team: 01536 49 3305 Kgh-tr.PALS@nhs.net Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
Information supplied by Kettering General Hospital NHS Foundation Trust