Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Managing waiting
Rated 3 stars out of 5
by Sharon Cole - Posted on 24 June 2023
We had to wait 2 1/2 hours before anything happened. My partner was whisked away and we sat apart for most of that time until I asked a nurse if we could wait together. Please allow patients the option to sit with family before their procedure if possible, as this reduces stress. Often waiting is the hardest part.
Visited Urology on June 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Sharon Cole, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback about waiting with your partner. It is important to us that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net
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Review titled Couldn't have asked for more
Rated 5 stars out of 5
by Alisha Lack - Posted on 05 June 2023
I visited rheumatology for the first time in may of 2023, completely unsure of what to expect or what the appointment would entail, without going into my personal issues, i give the best review for these reasons- i was checked in by a lovely smiley member of staff who was helpful and called me through to take my height, weight and bp, very kind and professional. Whilst waiting in the waiting area, i witnessed the whole area being deep cleaned which is always reassuring in a medical/clinical environment. I was called through by the rheumatologist who shook my hand and directed me to his room, he went through everything, the ins and outs of my background, symptoms etc, physically checked me over and explained my symptoms both by showing me physically and verbally, he clearly explained the next steps, ways to help my symptoms and gave me a booklet with further info, i really couldn't praise the rheumatology department here high enough. I went in feeling slightly lost about the whole situation, and left with a clearer image, thanks to such an in-depth consultation and expert advice and plans, plus such a kind reception upon arriving. Following my consult i needed urgent blood tests, and was advised by my own gp to contact the hospital for my results, i was given the number to call and left a message with my details for a call bac, i was called back within the hour with all the information i needed. Thank you! if every department ran as smoothly as yourselves i doubt there would ever been need for complaint by anyone, you are a standard for many to work towards, keep it up.
Visited Rheumatology on May 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Aisha Lack, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were kind and helpful. We are so pleased that you found our communication to have been at a high standard throughout your journey. I will ensure that this feedback is passed on to the team in our Rheumatology. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Awful services
Rated 1 star out of 5
by Ms. E. Anderson - Posted on 01 June 2023
I came into the delivery suite during week 20 of my pregnancy due to loss of amniotic fluid and severe abdominal pains. I was directed to a bed and then didn’t see or speak to a nurse , midwife or doctor of any kind for 3 hours. Eventually I walked to the desk to ask if a midwife would come to speak with me , another 1 and a half hours past and eventually she came in to me. I asked what was happening what the plan was and if I would be staying or going home. I was told she didn’t know I asked for pain relief and waited another half hour to be offered something I was allergic to , I declined this as per reason stated above and 2 paracetamol tablets were bought to me another 20 minutes later. I then saw a doctor who did swabs of my cervix for him to return 5 minutes after completion to tell me it wasn’t actually necessary due to my gestation and that they wouldn’t get proper results. No apology given. After being in the delivery suite for 7 hours at 1:30 am the doctor came to tell me I could go home, no explanation of why it took so long for that conclusion nor what had happened or next steps. At 1:40 am just as I was about to leave the head midwife came in to tell me actually he was incorrect and that I was being kept in and moved to rowan ward and that the doctor was “ new and hadn’t learnt the ropes yet” she walked with me to rowan ward. On rowan ward they checked baby’s heart beat every 45 minutes which was great but despite me complaining I still had severe pain I wasn’t offered pain relief until 8:30 am in which I was then given another 2 paracetamol tablets. Again I asked what was going on what had happened and what was going to happen and again was told “I don’t know”. At 11 am I then saw an Obstetrician and she explained why I might have lost fluid and why I might have pain but that I wasn’t dilated so to just go home. So I did. Honestly was an awful experience and made me feel like when it’s time to deliver my baby this September both baby and I wouldn’t be in safe hands but in completely inept ones. Awful experience wouldn’t recommend.
Visited Maternity services on May 2023
Review titled Kettering General Hospital
Replied on 15 August 2023
Dear Ms E Anderson. Thank you so much for taking the time to leave your feedback. We are sorry that you had a negative experience, whilst using our Maternity Services. We apologise that you felt our communication did not meet your needs during your care. We use patient feedback to enable us to shape our services and for learning. Therefore, we would like you to reach out to our Professional midwifery advocacy service, where you will have the opportunity to discuss your concerns further. The email address for this service is below: kgh-tr.midwiferyadvocates@nhs.net Kind Regards Amanda McQueenie Patient Experience Manager
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Review titled Poor care
Rated 2 stars out of 5
by Pat everett - Posted on 31 May 2023
22 hours before a ward found. No drink or food offered. Call bells hanging on walls behind beds out of reach.continuous bright lights not dimmed at night. Continuous unnecessary noise of monitors which could be switched off by staff when not in use.
Visited Accident and emergency services on May 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Pat Everett, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net
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Review titled Great department
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Went t o audioligy deartment young man i saw todaywas wonderful i have pultisevtinniutus he was very good atvexplaining things
Visited Ear, Nose & Throat on May 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us and our staff explained things well. I will ensure that this feedback is passed on to the team in our Audiology Department. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Maureen Woodward - Posted on 22 March 2023
Just had Endoscopy performed on me today without sedation. Cannot say that I enjoyed the procedure but must say that all staff on this unit were brilliant and were so patient and helpful to this old girl!! Thank you one and all,keep up the good work xx
Visited Gastrointestinal and Liver services on March 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear Maureen Woodward, Thank you so much for taking the time to leave this feedback. We are so glad that you had a positive experience whilst using our Endoscopy service. We are happy to hear that the staff were patient, and ensured that you felt as comfortable as possible during the procedure. I will ensure that this feedback is passed on to the Endoscopy team. Kind regards, Lucy Jones - Head of Patient Experience and Engagement.
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Review titled Discharged with no testing or treating
Rated 1 star out of 5
by James Wicking - Posted on 30 March 2023
Follow up appointment after kidney stones. My kidney function test came back fine. Very strange considering I have never had one. Still feeling unwell and Discharged without any medication, treatment, advice or testing.
Visited Urology on March 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear James Wicking, Thank you so much for taking the time to leave this feedback. We are sorry that you had a negative experience whilst using our services. We apologise for the communication errors regarding testing and that you were discharged whilst still feeling unwell. If you feel that you would like to discuss your concerns further, please get in touch with our PALS team and we can look into this for you: 01536 49 3305 Kgh-tr.PALS@nhs.net
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Review titled Awful standard of care
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I arrived at 11.45am needing to see nephrology due to a suspected issue with my renal stent. Initially care was brilliant with triage and doctor consult happening within two hours. I was then told to wait for a specialist which could be a while. I waited another 11 hours without making a fuss as it was very busy. After 11 hours I asked someone to check what was happening to be told that I had been discharged without anyone telling me or without being seen by the specialist! I had waited all that time for nothing and with no pain meds. After another four hours I was finally discharged however with no resolution to my issue.
Visited Accident and emergency services on March 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that you had a negative experience whilst using the services in our Nephrology department. We apologise for the lack of communication regarding your treatment plans, and that you were discharged with no resolution. Thank you for bringing to our attention that you were happy with the initial triage. If you feel that you would like to discuss your concerns further, please get in touch with our PALS team and we can look into this for you: 01536 49 3305 Kgh-tr.PALS@nhs.net
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Review titled Great team
Rated 5 stars out of 5
by Duncan - Posted on 18 July 2023
Had to attend the Endoscopy unit today for a colonoscopy, my experience can only be described as excellent, compassionate care from all the staff who put you completely at ease.
Visited Colorectal cancer services on March 2023
Review titled Kettering General Hospital
Replied on 27 July 2023
Dear Duncan, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate. I will ensure that this feedback is passed on to the team in our Endoscopy Unit. Kind regards, Lucy Jones Head of Patient Experience and Engagement.
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Review titled Disgraceful bed management
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Whilst the care for my elderly parent on the ward appears to be good it’s so hard being denied access for the last three weeks. Going into hospital with Covid as one of the symptoms of course led to necessary isolation and restrictions but it feels cruel to maintain the block on visiting by using the Covid recovered status to place others who are Covid positive into the bay. Ok so someone recovered from Covid is at less risk sharing that bay but the impact is the continued denial of visiting for a very confused older person who previous to hospital had daily family contact. How does this approach to bed management fit the values of the trust around compassion and person centred care. It’s just a convenient approach by those not directly involved in care of the patient. Such a sad position for patients lost in the system at KGH as a number not a person.
Visited Don't know on March 2023
Review titled Kettering General Hospital
Replied on 16 May 2023
Dear patient, Thank you so much for taking the time to leave this feedback. We are sorry that you had a negative experience with accessing visiting to your loved one. We apologise for the restricted access due to Civid-19 however we must ensure that Infection Prevention measures are in place. If you feel that you would like to discuss your concerns further, please get in touch with our PALS team and we can look into this for you: 01536 49 3305 Kgh-tr.PALS@nhs.net
Information supplied by Kettering General Hospital NHS Foundation Trust