Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kettering General Hospital.
Reviews
-
Review titled Excellent care given at end of life
Rated 4 stars out of 5
by Beverley Bone - Posted on 11 October 2023
My 90 year old mother was cared for with kindness and compassion on the three days she was a patient on Naseby ward but sadly passed away due to respiratory conditions. All staff, both clinical and non clinical worked so hard to ensure the best possible care was given to my mum and all of the patients. I am a nurse and spent many hours with my Mum during her final days so witnessed first hand the exemplary care delivered. My only comment is that the environment was not ideal as the ward was a dementia ward but no other beds were available. Thank you to everyone for the great care given to my Mum and us as a family too. Well done.
Visited Dementia Services on September 2023
Review titled Kettering General Hospital
Replied on 16 October 2023
Dear Beverley, Thank you so much for taking the time to leave this feedback. We are so happy that your Mother was treated with kindness, and that our staff were compassionate. I will ensure that this feedback is passed on to the team at Naseby Ward. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Grateful
Rated 5 stars out of 5
by PDrage - Posted on 18 September 2023
Rang 111 amazing ambulance came within 25mins. A&Estart to finish was extremely attentive to my mum. Had to wait for results quite sometime but what do u expect when every NHS worker was unbelievable busy A&E was ramped (sunday) grateful to all NHS workers thank you
Visited Accident and emergency services on September 2023
Review titled Kettering General Hospital
Replied on 19 September 2023
Dear P Drage, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were attentive to you Mum. I will ensure that this feedback is passed on to the team in our Accident and Emergency. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Exceptional department
Rated 5 stars out of 5
by Ann C. - Posted on 07 October 2023
life time dental phobia so terrified of this procedure, every member of staff treated me with kindness, patience, and competence, the doctor was exceptional in every way and treated me with respect and kindness ,he explained all was happening in a straightforward way that i understood and was excellent at performing the procedure.
Visited Oral and Maxillofacial Surgery on September 2023
Review titled Kettering General Hospital
Replied on 09 October 2023
Dear Ann, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate and they explained everything you needed to know in an easy way. I will ensure that this feedback is passed on to the team. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Exceptional care
Rated 5 stars out of 5
by Veronica Jane Hooper - Posted on 24 September 2023
The care my brother-in-law received 21/22 September 2023 was so kind, intense, professional, gentle, respectful and amazing. He subsequently died in Clifford Ward where he received equally amazing professional and respectful care. His treatment was outstanding. Thank you.
Visited Accident and emergency services on September 2023
Review titled Kettering General Hospital
Replied on 05 October 2023
Dear Veronica, Thank you so much for taking the time to leave this feedback. We are so pleased to hear that your brother in-law received such compassionate care from our staff in Clifford Ward. We would also like to offer our condolences to you and your family. I will make sure your kind feedback is passed onto to the team in Clifford Ward. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Terrific service!
Rated 5 stars out of 5
by Seamus Houghton - Posted on 07 August 2023
Saw my GP, saw the specialist within a couple of months, had the surgery within a few weeks. I was treated extremely well, the surgeon and nurse had a great sense of humour, and were very skilled and caring. So many people complain about the NHS but I received great care from beginning to end.
Visited Dermatology on August 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Seamus Houghton, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us and that our staff were caring and also had good humour too. Kind regards, Mandy McQueenie Patient Experience Manager
-
Review titled Treatment at Kettering General Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 25 August 2023
10 out of 10 1st class treatment from the staff all the nurses porters and Doctors. Finally got home at 12.05 on Saturday morning. The nurse would not let me go till she thought I was ok. I am 82 years old and was a bit nervous of going. Did not need to worry about that as all the staff were amazing. So thanks everyone that helped me with my treatment.
Visited Don't know on August 2023
Review titled Kettering General Hospital
Replied on 29 August 2023
Dear Patient Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were supported you health needs whilst at Kettering General, its always great to have such positive feedback Kind regards, Amanda McQueenie Patient Experience Manager
-
Review titled Broken System
Rated 2 stars out of 5
by David Walpole - Posted on 21 August 2023
I Dad was admitted on Sunday 2pm and remained in the A&E he is elderly I left him at 6 pm understanding he was being admitted have used the above as I feel the staff on Casualty do a fantastic job in difficult circumstances . and having a procedure . I found out the following morning he was still on a trolly in a room . He was finally moved off at 4.30 pm on the Monday . During this time he was given 2 Sandwiches and a bowl of Ceriel No hot food . In 27 hours is that acceptable . Still he had not seen the Consultant for his procedure . We are now told maybe tomorrow . At least tonight he has a bed and a hot meal.
Visited Accident and emergency services on August 2023
Review titled Kettering General Hospital
Replied on 25 August 2023
Dear David Walpole, We are very sorry to hear that your Dad had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net
-
Review titled Great practice
Rated 5 stars out of 5
by Helen Percival - Posted on 21 May 2024
Had a hip replacement, the staff on Geddington were amazing, I could not have been cared for better. Thank you to all nursing staff and everyone. Just had a shoulder replacement, two weeks ago , again all staff on elective surgery, Geddington were brilliant. Thank you for taking good care of me .x
Visited Orthopaedics on July 2023
Review titled Kettering General Hospital
Replied on 21 May 2024
Dear Helen, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff on Geddington Ward provided great care. I will pass on your thanks and feedback to the team. Kind Regards Mandy McQueenie Patient Experience Manager.
-
Review titled Awful place
Rated 1 star out of 5
by Barry Clegg - Posted on 13 July 2023
I visited A and E with chest pain and palpation. My time in A and E wasn't to bad it was when I was told to go to another department at the bottom of the hospital that my experience got bad. First I was given the wrong bracelet on as I was given white when I should of been given red as I'm allergic to penicillin. I had no x-ray on my chest . The doctor I spoke to seemed disinterested in my condition and what I had to say. I was only there for a hour or so no explanation why I'm getting chest pain or palpation so I'm still at square one. Will try a different hospital as this one hasn't got a terrible reputation for nothing. Stay well clear of this dump
Visited Accident and emergency services on July 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Barry Clegg, We are very sorry to hear that you had a negative experience whilst visiting our hospital and the experience didn't meet your expectations. Thank you for the taking the time to leave this feedback, it is important that we use feedback for our learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net
-
Review titled Outstanding care
Rated 5 stars out of 5
by Marlene Ross - Posted on 16 June 2023
My husband was admitted to Majors 4 and was given excellent care from all the staff in this frailty Dept . He was treated with dignity and kindness by all the staff. They were professional in there treatment and showed empathy to worried relatives. We cannot thank them enough.
Visited Accident and emergency services on June 2023
Review titled Kettering General Hospital
Replied on 10 August 2023
Dear Marlene Ross, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate and showed empathy. I will ensure that this feedback and thanks are passed on to the team in our Frailty unit. Kind regards, Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust