Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Tina White - Posted on 23 January 2024
I've been under endocrine for nearly 3 years for hypercalcaemia , only ever seen consultant once, every 6 months I get a 5 min phone call, have never been given answers as to why calcium is high. Back in November they believed I have hyperthyroidism, did tests, neve had results, despite trying to chase them up and leaving details with secretary, meanwhile my health is deteriorating rapidly
Visited Endocrinology and Metabolic Medicine on November 2023
Review titled Kettering General Hospital
Replied on 31 January 2024
Dear Tina, We are very sorry to hear that you had a negative experience with care around your hypercalcemia. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. Could I suggest that you could discuss your concerns further with our PALS team as they would be best placed to contact the team providing your care. Here is their contact details 01536 49 3305 Kgh-tr.pals@nhs.net Kind Regards, Mandy Mandy McQueenie Patient Experience Manager
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Review titled Treatment Centre - KGH - 4.11.2023
Rated 5 stars out of 5
by Angela Lee - Posted on 09 November 2023
Went in on 4.11.2023 for gall bladder removal (Laparoscopic Cholecyctectomy) - I had not had an operation for over 40 years and was very nervous, the staff in Treatment Centre were absolutely wonderful they explained the process and what would happen and they made me feel at ease with no worries and the care I was given was the absolute best by all the NHS Nurses and Doctors and I would like to say a big thank you to all of them, and hope all patients appreciate them!
Visited Gastrointestinal and Liver services on November 2023
Review titled Kettering General Hospital
Replied on 13 November 2023
Dear Angela, Thank you so much for taking the time to send us some feedback for our team in the Treatment Centre. We are so please that you had a positive experience with us. I will make sure this feedback is passed onto the team. Yours Sincerely, Mandy McQueenie Patient Experience Manager
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Review titled Excellent experience
Rated 4 stars out of 5
by Sara - Posted on 07 November 2023
I took my Great Uncle (96 years old) to have his pre-op assessment for his cataract operation yesterday and it was such a good experience that I had to leave a review. We were seen on time, greeted by very friendly nurses who explained just what was going to happen and put his mind at rest. Near the end of the appointment a consultant/surgeon popped his head in and asked if he wanted the surgery there and then, I jumped at the chance, my Uncle not so much! The nurse spoke to him so calmly that he relaxed and agreed to the operation. 30 minuted later all done and dusted, excellent! The staff in the department went above and beyond, even bringing him a cup of tea and a ham sandwich. I can't express just how much we appreciate how he was treated, so a huge thank you to all the staff in the department
Visited Ophthalmology on November 2023
Review titled Kettering General Hospital
Replied on 08 November 2023
Dear Sara, Thank you so much for taking the time to leave a review for our Ophthalmic team. We are really pleased that your Great Uncle had a good experience with us. I will pass on this feedback to the team. Many thanks Mandy McQueenie Patient Experience Manager
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Review titled Wonderful people
Rated 5 stars out of 5
by Mark Sanders - Posted on 08 December 2023
Discovering a hole in my retina, I was offered laser treatment the same day. During the treatment, I had a seizure (never had one before - very frightening!). The nursing staff leapt into action without drawing breath. A completely unforeseen situation was dealt with as if everybody had been ready and fully prepared for it to happen. Caring nursing staff could not have been more supportive to me and my wife in what was a deeply unpleasant experience. Returning later in the week to have the laser treatment completed, I was naturally extremely anxious. A conversation with the surgeon beforehand put me somewhat at ease. Being greeted by the nursing staff who remembered me from earlier in the week, though I had no recollection of them, having been very much "out of it", was helpful too. And having one particularly special nurse sit with me with a soothing hand on my back, singing gently to me and soothing me through the completion of the laser treatment - you will know who you are - thank you so much:-) - made the experience bearable. I spent the remainder of the day at KGH being ferried about from one test to another to ensure my well-being in light of the seizure. An absolute testament to everything that the NHS should be about.
Visited Ophthalmology on November 2023
Review titled Kettering General Hospital
Replied on 11 December 2023
Dear Mark, Thank you so much for taking the time to leave us some feedback. We are so pleased that you had a positive experience at our hospital and that our nursing staff were kind and caring. I will make sure your feedback is passed onto the team. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Harrowden Ward A
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2023
Our Grampy had been in Harrowden Ward A over the last few weeks. The majority of our family do not live locally but would catch up with our Grampy via video calls. It was apparent that every single staff member had patient care and comfort at the heart of everything they did - he looked very comfortable and was looked after. Unfortunately, he took a turn for the worse and a few family members were travelling down the see him. He passed before we could get there in time, but the staff were extremely accommodating and allowed us to sit with him for as long as we wanted. Can not fault anything that we saw, every single staff member is a credit to our NHS service. A huge thank you to the Harrowden A Ward team for everything.
Visited Don't know on October 2023
Review titled Kettering General Hospital
Replied on 25 October 2023
Dear Family Member, Thank you so much for taking the time to leave this feedback. Firstly please except our condolences on the passing of your Grampy. We are so pleased to hear and that our staff were compassionate and caring. I will make sure that this feedback is passed on to the team in Harrowden A. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Caring Service
Rated 4 stars out of 5
by D. Blanchard - Posted on 16 October 2023
I always find the Audiology Department so kind and caring from the receptionists to the Audiologists. I had a particularly good experience recently when my hearing aids failed. It was a very short wait for an appointment and the person who dealt with the problem was excellent. The hospital suffers much criticism but this department is unfailing in its caring attitude.
Visited Ear, Nose & Throat on October 2023
Review titled Kettering General Hospital
Replied on 25 October 2023
Dear D Blanchard, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were caring. I will ensure that this feedback is passed on to the team in the Audiology Department. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled working in adversity
Rated 4 stars out of 5
by June Cool - Posted on 04 October 2023
I had to attend A&E very recently during the strike of junior doctors and consultants . It was packed and I spent 8 hours there. I wish to congratulate the nurses and all the staff who were there on the way they dealt with this situation.Yes,it was a very long wait but the admirable staff were run off their feet having to work and treat people in unacceptable conditions. How they managed to remain professional and empathetic in such conditions is amazing. I take my hat off to them.
Visited Accident and emergency services on October 2023
Review titled Kettering General Hospital
Replied on 05 October 2023
Dear June, Thank you so much for taking the time to give our team in A&E such positive feedback. I will make sure this is feedback is passed onto the team in Accident and Emergency. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Outstanding Care and Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
At the most vulnerable and scariest time of my entire life, every member of the team on Maple Ward that I encountered was truly amazing. I cannot even begin to adequately describe just how wonderful my Consultant Gynaecologist and her team were to me. I was very, very ill when I was admitted at the end of October having lost a lot of blood and being severely anaemic and not only did the team save my life but they did so with so much kindness and empathy. When I was admitted again for the second time for surgery which by the way my Consultant had organised very quickly, and which was very eventful for her and her team, I was again shown such amazing care and kindness by everyone on Maple Ward. I will be forever grateful to them for everything that they did for me at the very worst time of my life. All I can say to them is thank you over and over again. I will remember them always.
Visited Gynaecology on October 2023
Review titled Kettering General Hospital
Replied on 08 April 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were able to support you with your care at a very difficult time for you. I will ensure that this feedback is passed on to the team on Maple Ward and to the Consultant on this ward. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Superb treatment
Rated 5 stars out of 5
by Mick - Posted on 04 October 2023
Had a colonoscopy in the endoscopy department. Such brilliant and funny staff. That made me feel very much more relaxed about my procedure. That procedure was very professionally and sympathetically carried out and I was kept informed throughout. I really cannot praise everyone enough. Thank you all.
Visited Gastrointestinal and Liver services on October 2023
Review titled Kettering General Hospital
Replied on 05 October 2023
Dear Mick, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff were compassionate. I will ensure that this feedback is passed on to the team in our Endoscopy Unit. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Best care practises and great bed side manners
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
My son was at the paeds emergency unit on the early hours of Wednesday after midnight 13th September for diarrhoea and vomiting. The team on arrival who were on the night shift were brilliant, I remember the deputy sister and another member of the team( can’t remember if a nurse or healthcare assistant) who attended to us were amazing. I want to say a big thank you to them and the doctors who attended to my son and us. You guys showed real empathy and passion for your profession. I am very grateful and please keep doing what you do.
Visited Accident and emergency services on September 2023
Review titled Kettering General Hospital
Replied on 19 September 2023
Dear Parent, Thank you so much for taking the time to leave this feedback. We are so pleased that you had a positive experience with us in Children's Accident and Emergency. I will make sure that this feedback is passed on to the team. Kind regards, Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust