John Radcliffe Hospital
Headley Way, Headington, Oxford, Oxfordshire, OX3 9DUContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The amazing treatment I received
by gemini58 - Posted on 20 January 2023
I had an Outpatients' appointment at the HAPI clinic in the West Wing of the JR Hospital yesterday for an assessment of a granuloma on a finger that I had been suffering from for six weeks. I had called the clinic the day before, requesting an urgent appointment because of the worsening condition of the injury and because of imminent travel. Within an hour of my contacting the clinic, I received a call-back and had an appointment booked. I was super-impressed by the speed of reaction and the positive outcome. As I waited in one of the assessment bays, I was able to listen to and (to some degree) watch how the staff interacted with each other and with their patients. What struck me was their calm efficiency, their courtesy and the fact that they so obviously cared about what they were doing and about the difference they were making. In due course, I was assessed and told that I would be added to the Minor Ops Plastic Surgery (MOPS) list for later in the day, with the proviso that I might be bumped off the list if more urgent cases presented themselves in the meantime. On that basis, I was told to return around 2:30 p.m. when the position would be clearer. When I returned, I was told that although I wouldn't be operated on at the HAPI MOPS clinic, there was a cancellation at the MOPS clinic at the Nuffiield Orthopaedic Hospital at 3:00 p.m. When I arrived at the Nuffield Outpatients' Reception, they were expecting me and within a couple of minutes I found myself in the MOPS clinic being prepared for surgery. All of the staff members I met were just as courteous, caring and professional as their colleagues at the JR had been. Before 4:00 p.m. the operation was over and I was being discharged. During the pandemic, I worked as a volunteer vaccinator, administering around 2,000 Covid and flu vaccinations in various clinics across Oxfordshire and Berkshire, so I am aware of some of the shortcomings of the NHS (mainly around staff shortages and outdated systems in my experience), but I have only admiration for the NHS staff members that I worked alongside and those I was treated by yesterday. So, thank you everyone.
Visited January 2023
Provided by Care opinion
John Radcliffe Hospital has not yet replied.
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Review titled Excellent kind efficient care from Day ward 6b
Rated 5 stars out of 5
by Gareth - Posted on 16 January 2023
Such kindly and reassuring nurses and practitioners on the day ward 6b who were so friendly and helpful and kind to both my partner and myself and totally reassuring with efficient treatment and no sign of being rushed. they spoke to everyone with genuine care and kindness. Ensured the doctor saw us, who was also very kind and gave us time despite having had a busy surgical afternoon, to reassure us and offer us the continuing commitment to resolution of problem. Very many thanks it so much appreciated at an upsetting time.
Visited Gastrointestinal and Liver services on January 2023
John Radcliffe Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Elizabeth - Posted on 10 January 2023
Having to go to department late on Saturday I was concerned at what I might find. I need not have worried. The care I received was brilliant, staff were kind and reassuring, the atmosphere was calm and controlled. I cannot thank all the staff highly enough for the way I was treated and my issue resolved.
Visited Accident and emergency services on January 2023
John Radcliffe Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I wish to thank you all for the amazing work that you all do. My son was treat with respect and kindness after his traumatic car accident. Than you so much for the excellent care he was given. Once again many thanks. Happy new year to you all. Take care
Visited Orthopaedics on December 2022
John Radcliffe Hospital has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 28 December 2022
I would like to thank the doctor looking after my husband who came in with a very swollen and infected toe. He treated him with great respect and dealt the with the problem taking the time to take a swab of the toe to ensure he gets the correct antibiotic to treat the infection. Thank you
Visited Accident and emergency services on December 2022
John Radcliffe Hospital has not yet replied.
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Review titled New Osler ward does not work for CF patients
Rated 4 stars out of 5
by Anonymous - Posted on 20 January 2023
Firstly I could not fault the amazing care I received on this ward by all the staff given the pressure they are under. Sadly the refurb fails to take into account patients that may need to stay in for a week or more like those with CF and Bronchiectasis. It falls way short of the facilities found in other CF wards such as Heartlands and The Brompton. You are unable to see out of the windows now which is incredibly depressing for patients but I presume also the staff, especially knowing how incredible and healing the views were before, so important to both mental and physical wellness. The rooms are tiny and very claustrophobic, there is nowhere to put your clothes and other belongings, There are no TVs... fine if you have access to a laptop but not everyone has this privilege...the bathrooms have no shelves, hooks or storage so any toiletries etc have to go on the floor or balance on the bin. Other CF wards have room for exercise equipment in the rooms, not a chance of that here. There is also no access to a microwave or small kitchen, again essential for CF patients especially when the food is pretty poor, the CF menu sadly was dreadful. The ward has clearly been designed for acute respiratory patients with no thought or consultation involving those with long term conditions like CF or the professionals that care for them. Were any patients consulted during the design?? It feels as though it has been designed purely for medical practicality for acute scenarios, without a thought for the holistic needs of chronic long term patients. As a CF patient I felt as though I was in a standard respiratory ward, which is something CF care has moved away from over the last decades due to our complex need and repeated lengthy admissions. I hope there can be a resolution but I presume this cost a fortune to refurb, it just feels like a terribly wasted opportunity to not have incorporated a designated CF section.
Visited Respiratory Medicine on December 2022
John Radcliffe Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
I would like to thank all the wonderful staff for looking after my son Simon Cartwright. Your skills patience and kindness are immeasurable. Once again many heartfelt thanks. Happy new year to you all
Visited Plastic surgery on December 2022
John Radcliffe Hospital has not yet replied.
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Review titled Almost no care after colossal wait
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2022
I went to A&E around 11pm for a wound which needed sutures. I was finally seen by a nurse around 3am; the nurse cleaned the wound and then told me the doctor would glue it very soon. Around 4am, the doctor came and told me he couldn't glue or suture it, but I should come back to the hospital later in the day. (What A&E doctor can't suture a wound?) Ok, when should I come back? I asked. He went to check. Around 5am, I was discharged and told I would be called to schedule when to come in later in the day. By this point, I had received almost no care – I was not even told how to care for the wound. I received a call five hours later and was told I'd have an appointment in 72 hours, which is far after sutures would be desirable. So after a whole night in this hospital, I literally got no help. The next day, I went to an urgent care clinic – the practitioners there were horrified at the lack of treatment I'd received at the Radcliffe. They quickly saw me, cleaned and dressed the wound, and applied glue. They could not believe the doctors had been unable to do anything. A really shocking lack of treatment, and communication. I am so disappointed by this hospital, its carelessness.
Visited Accident and emergency services on December 2022
John Radcliffe Hospital has not yet replied.
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Review titled Absolutely awful
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
I was told to come in this morning "for an MRI". 6.5 hours later, I'm still here, having been told I have to have major surgery (I'm here on my own because I was told it was only an MRI ). I've been waiting on a prescription for 5 hours. One of the nurses at the nurses' station has been extremely grumpy and hostile to anyone here asking any questions. Absolutely appalling.
Visited General Surgery on November 2022
John Radcliffe Hospital has not yet replied.
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Review titled Awful experience
Rated 1 star out of 5
by Helen Cattermole - Posted on 03 November 2022
Was told to arrive with my disabled toddler for 7:30am for surgery so he hadn’t eaten since 5pm the previous day and no fluid from 6am To finally have a nurse come to us at 9am to tell us there wasn’t bed availability for him we was left in a dirty waiting room with no idea what was happening to be told at 1pm we could finally go on the ward when we did there still wasn’t even a bed in the bay for him it took til 2pm for a cot to arrive he then had surgery at 3pm and was discharged at 10am next morning despite not drinking much fluids they still sent us home
Visited Paediatric Surgery on November 2022
John Radcliffe Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust