John Radcliffe Hospital
Headley Way, Headington, Oxford, Oxfordshire, OX3 9DUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Devoted doctors and nurses
Rated 5 stars out of 5
by christopher melton - Posted on 11 September 2023
I was admitted through accident and emergency who diagnosed my severe headache and unclear thinking resulted from a chronic sub dural haematoma that had to be drained. From the CT scan, through to the surgery through to the removal of the drain I was treated with the utmost respect, sympathy and professionalism. I shared a ward with people with far more disabling symptoms than mine. I was blown away by the way in which the stuff dealt with the patience. If any politician spent even one day on that ward, but especially one night, there would be no argument over salaries of doctors or nurses. Quite simply they are wonderful people.
Visited Neurosurgery on August 2023
John Radcliffe Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Nikki Clarke - Posted on 23 July 2023
I came in for a long awaited operation, from the moment I walked in the doors my care was beyond fantastic. I feel as though I have received 5* care. This hasn’t always been my experience but I’ve am so so thankful to each and every Dr, nurse, healthcare assistant, cleaning, and meal staff who have made this the most possible experience for me. I have felt incredibly safe and each and every question I have had regarding the procedure was listed to and answered without any negativity. I hope to never have another operation and I can leave under the most positive experience it could have been. Thank you
Visited Gynaecology on July 2023
John Radcliffe Hospital has not yet replied.
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Review titled Car park
Rated 3 stars out of 5
by Mark Griffin - Posted on 09 June 2023
Car Park 1 was full at 9.55am. People including myself were amazed all spaces were occupied..it was so stressful.... Queues of cars trying desperately to park...this really needs sorting out..hospital appointments are stressful enough..so disappointed. This should not happen l.
Visited Don't know on June 2023
John Radcliffe Hospital has not yet replied.
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Review titled Sent home with out of date (expired) medication
Rated 3 stars out of 5
by Anonymous - Posted on 05 July 2023
No complaints about cataract surgery for my elderly mother. However, not impressed to find that she had been discharged with medication that had already date expired - 6 weeks prior to the date of her cataract surgery!
Visited Ophthalmology on June 2023
John Radcliffe Hospital has not yet replied.
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Review titled Worst A&E I ever experienced
Rated 1 star out of 5
by Anonymous - Posted on 25 June 2023
When I arrived I had to drive around the car parks for 1 hour and still could not find a place. The A&E was so slow at getting through patients it was very frustrating to watch. Most of them were sitting filling paperwork in. Sick children should now be waiting in A&E to be seen for 6 hours or more!! It’s cruel and clearly the NHS cannot cope with the demand. Yet the government is still building new housing developments everywhere in the surrounding areas which will make things even worse. Has anyone thought about building a new hospital with a proper car park??
Visited Accident and emergency services on June 2023
John Radcliffe Hospital has not yet replied.
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Review titled Inappropriate communication
Rated 2 stars out of 5
by Anonymous - Posted on 05 May 2023
My son had injured his hand, was in quite a lot of pain and was verbally explaining how much it hurt. The A&E receptionist told him to act like a man, she said ‘it’s only your hand’. I think very inappropriate any way, but my son also has autism, so was highly offended.
Visited Accident and emergency services on May 2023
John Radcliffe Hospital has not yet replied.
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Review titled Lovely staff but long waits
Rated 3 stars out of 5
by Anonymous - Posted on 06 May 2023
Spent 11 hours here for something that could have been dealt with in probably 2/3 hours. This is reflective of the poor funding and NHS system and likely not reflective of JR Hospital. Despite this, every single staff member who approached me from booking in to ED reception to the 2 doctors who discharged me in the morning, they were all lovely and courteous and ensured they managed my care well. (seen in ED and Surgical Emergency Unit)
Visited Accident and emergency services on May 2023
John Radcliffe Hospital has not yet replied.
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Review titled Incredible practice
Rated 5 stars out of 5
by Ana Leonenko - Posted on 31 May 2023
It was definitely the first worst day in my life! My son, who turned 9 a day before, who was the happiest, the most active and the healthiest boy, fell down..suddenly,-in a minute, just on the field. All symptoms were as stroke..all of them. I was killed. We came to the hospital with ambulance! And the help from the hospital side was immediate! They found the reason! Two days, every second was quick and professional! I can’t count how we are grateful..it is more than money..it’s from all our hearts, and I will remember every face of nurses and doctors including two ladies from ambulance, that came to Witney! We are wishing all of them health and wealth every second! Thank you!
Visited Children's & Adolescent Services on May 2023
John Radcliffe Hospital has not yet replied.
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Review titled Expert Medical Treatment Accompanied by Friendly Kindness
Rated 5 stars out of 5
by Dr Bill Lee - Posted on 25 May 2023
I am 92 and had fallen headlong on to a concrete garden path while carrying a tray and unable to use my hands to reduce the severity of the fall. My forehead had crashed against the path with the full weight of my falling body. Helen, a young lady who is my lodger dressed the wound but was unable to stop the bleeding which I dealt with by carrying a roll of paper towels. After arriving at A & E I was promptly removed from the seated waiting area and laid comfortably on a trolley which formed part of a queue of trolleys awaiting to be seen. I like to converse with people and found that the staff despite being terribly busy, happily responded without ceasing to continue to deal with the demands made upon them. I have an extensive background and very strong sense of humour. My rhetoric varied from jokes about the situation to referring to my experience while working at the Enzyme Institute at the University of Wisconsin. Despite being busy the staff seemed to enjoy my chatter and , of course my moral was boosted too. I recall describing the wonder of Indian postdocs experiencing a severe Wisconsin winter. They had never experienced snow before never mind in such wast quantities that it had to be trucked to the outskirts and dumped. I have nothing but praise for all the staff who were such great help to me after a very nasty accident. I hope that this is published so that the hard working staff can read about how much they are appreciated.
Visited Accident and emergency services on May 2023
John Radcliffe Hospital has not yet replied.
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Review titled Brilliant care from A&E
Rated 5 stars out of 5
by Bernard Banfield - Posted on 13 June 2023
I fell over and landed on my wrist, I went to A&E and received brilliant care from everyone. The receptionists, nurses and especially the doctor.
Visited Accident and emergency services on May 2023
John Radcliffe Hospital has not yet replied.
Information supplied by Oxford University Hospitals NHS Foundation Trust