Gloucestershire Royal Hospital
Great Western Road, Gloucester, Gloucestershire, GL1 3NNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful, professional team.
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2023
My wife and I would like to give our utmost thanks for the excellent treatment she received today in the A & E dept at Gloucestershire Royal Hospital. The care, attention and professionalism given by all staff was simply amazing. At a time when the NHS is facing so much pressure, they and the amazing Ambulance Service teams provided the care and skill to help my wife when we need urgent help. Thank you all.
Visited Accident and emergency services on April 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Thorough investigations
Rated 4 stars out of 5
by Sarah - Posted on 13 April 2024
I arrived at A&E and was quickly sent to SDEC. The investigations and tests that were carried out were very thorough. All the staff were friendly, patient, kind and caring. I was there all day but I left feeling reassured and that I had been well looked after. I am very grateful for the excellent service that I received.
Visited Accident and emergency services on April 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Horrendous care for elderly
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
My father was admitted to 6b and stayed almost a week. For the first 3 days he only had a bed in the corridor. This is right by the entrance/exit door. Impossible for him to sleep with the door all night and lights going on and off. Also next to the vacuum chute used for pathology. He mentioned to be two instances of poor 'care'. 1. When he felt sick he was asked by his nurse 'are you making yourself sick?'. 2. He was 'helped' back to bed by an HCA in the night after going to the toilet - she was annoyed he couldn't get his leg in the bed due to his mobility issues and instead of helping, shoved his leg in herself and hurt him. He was taken for an xray while lunch was being served and when he came back was told his lunch had been taken away because it wasn't eaten!!?? He was eventually moved to a room which was ok. However he was then moved again to a filthy room with used dressings on the floor and no curtains. The ward is obviously understaffed and underfunded. Mostly the staff were lovely other than the two mentioned. There is a day room but it's not in use- just a grubby room used for storage of old chairs, boxes of urinal bottles, broken shower seats etc. It would surely be better to use it for beds rather than a busy corridor right by the entrance/exit door? Overall I was saddened seeing my Dad, (a proud retired paramedic who had given so many years of his life to the NHS) on this ward.I hope things improve.
Visited Geriatric Medicine on March 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Edward Hodgkins - Posted on 29 March 2023
I was very nervous about having a tooth root extracted, but was put entirely at ease. The extraction was quick and painless, and completed within 20 minutes.
Visited Oral and Maxillofacial Surgery on March 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Above and beyond
Rated 5 stars out of 5
by Jp Fourie - Posted on 03 March 2023
My partner went in for a c section and from the moment we arrived until we left we were shocked at how far each member of staff were willing to go above and beyond to ensure the whole experience was smooth and enjoyable as it could be. Every step was explained to us and they was so understanding of us. Thank you to each person who was involved and the support given. Nothing was ever to much to ask for and even offered to look after the twins so we could have an hours sleep.
Visited Maternity services on March 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled The staff members were truly amazing
by Ellie823 - Posted on 27 April 2023
I had my operation and they were absolutely incredible. Nothing was too much from any of the staff members, they were truly amazing. The staff in this ward deserve so much praise as they are the most amazing staff. I was in a lot of pain after my operation due to having a bad tibial reconstruction. They ensured my pain was completely under control to the best of their abilities at all times. They were also happy for me to stay an extra day until I felt well and strong enough to go home. It wasn’t just the nurses that were great it was every single person I had contract with, from the doctors to the anaesthetist as well as the carers. Mayhill Day Unit at GRH, you are just incredible and give the best care, keep up the good work you are appreciated! I really hope this reaches someone on the ward so they see how much they are appreciated. Thank you all again!
Visited March 2023
Provided by Care opinion
Gloucestershire Royal Hospital has not yet replied.
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Review titled Amazing job
Rated 5 stars out of 5
by michael thompson - Posted on 04 March 2023
I would just like to thank all in the AnE department from 02/03/23 untill the morning of the 04/03/23, especially the nurses on the evening of the 3rd through to the morning of the 4th, their names beginning with e and the the other b. I was situated in the over flow ward. One of the nurses was working overtime from southmeade hospital. Thank you for making my fathers stay a little more comfortable. To all involved you have an impossible job but you do it so well.
Visited Accident and emergency services on March 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Efficient Service
Rated 4 stars out of 5
by Anonymous - Posted on 29 March 2023
I recently attended Gloucester Royal for a check-up on my broken arm. X-rays were completed within 20 minutes of my arrival followed within 10 minutes by my appointment with the consultant which was both thorough and informative. At 85 years of age, such visits always cause a degree of trepidation but the whole experience was extremely efficient supported by very helpful staff and volunteers at every turn. Many thanks
Visited Orthopaedics on March 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Fantastic first class experience and support
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
a massive thank you to all the excellent care and input from staff at the gloucester royal. they were quick to recognise concerns about our sons breathing and supported myself and my husband thoroughly with empathetic care and updates. as a fellow professional i cannot recommend or thank the maternity team enough. all the staff we were in contact with - different stages of staff, students and managers were exceptional, showing high levels of enthusiasm and dedication to their jobs. our son we felt was in the best place on ncui being cared for and with staff sending us regular updates. thank you so much team for all your input, the consistency and your superb first class professional input. i cannot say we faced any concerns with staff only to happy to assist, put us first and drive for success with our sons health. excellent service, we are proud of the NHS and fully support you - thank you so much
Visited Maternity services on February 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled Elderly Care
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2023
Very poor, inconsistent care. Its clear that the elderly care wards standards of basic care are extremely poor - call bells out of reach all the time, fluid not in reach , long wait times for assistance. Communication is extremely frustrating as cannot get information and when do its not always accurate
Visited Geriatric Medicine on February 2023
Gloucestershire Royal Hospital has not yet replied.
Information supplied by Gloucestershire Hospitals NHS Foundation Trust