Gloucestershire Royal Hospital
Great Western Road, Gloucester, Gloucestershire, GL1 3NNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Could not fault this Service
Rated 5 stars out of 5
by Debbie - Posted on 13 July 2023
I had an Endoscopy today. Could not fault this Service from start to finish. I was very nervous and the Nurse put me at ease . It was very straight forward and the care I received was second to none . Well done
Visited Gastrointestinal and Liver services on July 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
thank you for taking the time to feedback to us about your experience which I am delighted to read was 'second to none'. I will forward your comments onto the department.
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Review titled Fantastic service
Rated 5 stars out of 5
by Sue Ireland - Posted on 01 September 2023
I was referred under the 2 week skin cancer plan. My skin condition was treated on site and skin care advice given. I found the service highly professional, kind, caring and dedicated. I was contacted 2 weeks later by the health professional. I cannot rate this service high enough. With all the challenges the NHS is facing I was so impressed by the care given. Thank you so much.
Visited Dermatology on July 2023
Gloucestershire Royal Hospital has not yet replied.
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Review titled amazing staff
Rated 4 stars out of 5
by Laura Atkinson - Posted on 18 June 2023
I was referred to gynaecology from my gp after I experienced pain and she couldn’t find my iud. By the time I got to hospital I was screaming in complete agony, the worst pain I’ve ever felt. It’s all a bit of a blur the order of events but can honestly say that every single staff member who looked after me, examined me, scanned me, the surgeon, nurses, drs were all incredible, lovely helpful and thoughtful. I wish I could name specific people in this review because they made the world of difference, ensuring I had pain relief and felt comfortable and got me in for surgery asap, although an awful experience due to the pain, everyone in gynae (I was on floor 9a) were incredible. My surgeon and anaesthetist was lovely too. I was concerned as Im breastfeeding my baby and they were so understanding with allowing her to stay in hospital with me and allowing me to feed before going down for surgery and advising me on how best to after surgery etc. A huge, heartfelt thank you to you all.
Visited Gynaecology on June 2023
Review titled Gloucestershire Royal Hospital
Replied on 19 June 2023
Feedback like this really lifts our spirits and so thank you for taking the time to tell us about your experience. I will forward your comments to the staff on 9A who will be delighted to read what a difference they made for you. Hopefully, you are on the mend now and able to fully enjoy your baby.
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Review titled great experience
Rated 5 stars out of 5
by colin william hampson - Posted on 02 June 2023
I had both endoscopy and colonoscopy afternoon of 1st June 2023 and was delighted with my treatment by the doctor carrying out the examination and the nurse assisting him. The doctor had a great bedside manner and was friendly and communitive as was the nurse with him. The nurse filling in the reception paperwork carrying out some preliminary tests and helping me with my cloths was also delightful. All the other nurses I came into contact with were great putting me at ease at the beginning explaining the completion report and making me cups of tea at the end Thanks to all concerned Colin
Visited Diagnostic Endoscopy on June 2023
Review titled Gloucestershire Royal Hospital
Replied on 19 June 2023
Colin Thank you for taking the time to feedback your experience which I am delighted to read was excellent.
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Review titled Looked after me
Rated 5 stars out of 5
by Mizzer - Posted on 04 July 2023
I was booked in for a routine operation and the moment I walked into mayhill day ward I felt like they looked after me as I was really anxious. My operation went really well was in recovery for a long time as waiting for bed but the staff were extremely kind. Transferred to 9a and once again the staff were brilliant and looked after me well I was rather nervous after operation as unfortunately I got sepsis and ecoli last year from a procedure and was concerned it would happen again but they reassured me all the staff were great and the auxiliary staff kept everything nice and clean. I did feel they seemed a bit short staffed in the evenings but overall I was happy with the level of my care thanks again and thanks to the NHS.
Visited Gynaecology on June 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
thank you for telling us about your experience which I am delighted to read was positive. Hopefully, you are now on the mend
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Review titled Great experience on my ankle surgery
Rated 4 stars out of 5
by Reece - Posted on 02 June 2023
I’ve just returned home after major surgery to repair my broken ankle. I have had a great experience at Glos Royal from when I entered the ward until I left. The nurses were really friendly and waiting on me hand and (broken) foot. The surgeon clearly laid out the operation and risks and was there to answer any questions. I had a visit from two anaesthesiologist to go through the process of general anaesthetic and was again on hand to answer any questions I had. I was quite nervous before the surgery but it was over in an instant for me. Great job by the anaesthetist, who again was really bubbly and friendly ( in the short time I spoke to her as I was soon out like a light. The recovery room nurses were again absolutely fantastic and I felt really taken care of. That night I was quite unwell after the general anaesthetic but again the night nurses were absolutely brilliant and I felt really taken care of. Excellent experience it’s not nice being in such a Vulnerable state but I felt safe and well taken care of. The doctors came around the next day to go through the operation with me which went very well. Can’t fault it, I’m not in hospital a lot but my experience was really good. Nurses and doctors that seem like they really care. Thank you to all that took care of me during my stay.
Visited Major trauma on June 2023
Review titled Gloucestershire Royal Hospital
Replied on 19 June 2023
Thank you for taking the time to feedback to us about your experience and it was pleasing to read that everything went well for you from the moment you came into Gloucestershire Royal until your discharge - I will forward your comments to the theatre staff who will be delighted to read what a difference they made. Hoping you are well on the way to recovery now
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Review titled Poor use of timescales
Rated 2 stars out of 5
by Graham Chambers - Posted on 27 July 2023
Ct Scan in May no results yet, nearly 3 months ago. Have been told results take 8 weeks despite being sent by the Cobalt Centre digitally, same happened with Mri earlier in the year. Ward Sa.
Visited Gastrointestinal and Liver services on May 2023
Review titled Gloucestershire Royal Hospital
Replied on 11 August 2023
Thank you for taking the time to feedback to us and I apologise for the delay in getting back to you. If you have not yet heard about your results, please do contact our PALS department who may be able to help Phone: 0800 019 3282 Email: ghn-tr.pals.gloshospitals@nhs.net
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Review titled Worst service NHS
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2023
Been told to wait for 4 hours and it’s been 10 hours and still no one’s ready to help. 2 Doctors out of 3 have gone for a break and nurses will keep on saying you’re next. Every other person in the waiting area left as no one served them. Is this how hospitals work? Worst experience ever. I’ve been to different countries and this was the worst one for hospitals and doctors. I could have easily taken a flight to italy which was 1.5 hours and got myself checked and got back before a patient gets served here.
Visited Emergency Abdominal Surgery on May 2023
Review titled Gloucestershire Royal Hospital
Replied on 05 June 2023
Good afternoon Thank you for taking the time to feedback to us about your experience. Our hospitals are very busy at the moment and I apologise for the long wait that you had to wait. Hopefully, you are on the road to recovery now
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Review titled Poor ultrasound experience
by chamaeleonss73 - Posted on 02 June 2023
I was due to have an ultrasound on my womb and was told to drink two pints of water one hour before, which I did. I also brought with me a further one litre bottle of water as I had been suffering with an upset stomach due to nerves of having the ultrasound. I got to the appointment early and ended up being called in around 15 to 20 minutes to when the start of my appointment should have been. Once in the room, the nurse conducting the ultrasound didn't speak to me to begin with and just seemed generally angry or impatient. Then they said that my bladder wasn't full and they couldn't complete the procedure, asked very accusingly had I even drank the water I was supposed to. I said I had but that I had diarrhea so not sure if that would make a difference. They proceeded to roll their eyes like they didn't believe I had drank the water and turned their back on me and sat down at the desk. I mentioned I had more water with me, could I go and drink some and try again in 15 minutes (when the start of my appointment should be) and they said it takes longer than 5 minutes for it to pass through, but in such a tone as to make it sound like I was being thick. Prior to this, I had told them that I was told to say that I wasn't to have the internal examination, so this would mean that we wouldn't need the full time regardless. But they just told me that I would have to re-book and I ended up back in my car 10 minutes before the start of my actual appointment. I tried to call from the car park and make a new appointment for the same day as I had to travel a long distance and take time off from work to be there. Unfortunately, after 30 minutes on hold, I was told that there were no other appointments available but they did tell me the reason I was seen early was because the previous person was a no-show. I couldn't stop crying once I came off the phone, it was such a terrible experience in the way I was spoken to and treated. It could have gone so much differently if they had just seen me when my appointment should have been or been more understanding rather than treat me like an idiot or like I was wasting their time. Unfortunately, I cannot bring myself to go back to have the ultrasound and will just have to hope that I am actually okay despite the symptoms I have been experiencing.
Visited May 2023
Provided by Care opinion
Review titled Gloucestershire Royal Hospital
Replied on 05 June 2023
Good afternoon Thank you for taking the time to feedback to us about the poor experience that you had in radiology. I will forward your comments to the department so that they may reflect and learn from your experience. I would urge you to make another appointment for an ultrasound as they are so important Once again, I apologise for the experience that you had - we try hard to ensure all women are put at ease during ultrasounds and although we failed to reach the standard that you should expect, I would hope that in future appointments you would see a better version of our Trust.
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Review titled A&E
Rated 5 stars out of 5
by Ruth Chamberlain - Posted on 25 May 2023
I contacted the Ambulance Service because of concern about my heart very late on Saturday night. They arrived very quickly-fortunately they’d been nearby. They were very pleasant, did several tests and told my daughter who had arrived shortly after them that it was very serious and they would take me to A&E at Gloucester Royal, blue light on. We were met at the door and I went immediately for assessment and tests. The staff were attentive, kind and thoughtful. Fortunately it was quiet for a Saturday night. When the final test showed improvement I was given a supply of medication and allowed to go home after about 3 hours, not too sure exactly. Absolutely no complaints, just overwhelming praise and gratitude for Ambulance crew and A&E staff. Ruth
Visited Accident and emergency services on May 2023
Review titled Gloucestershire Royal Hospital
Replied on 05 June 2023
Good afternoon Thank you for your very kind comments. I will pass them onto the staff who I am sure will be delighted. I hope you are well on the way to full recovery
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Information supplied by Gloucestershire Hospitals NHS Foundation Trust