Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by William Alexander - Posted on 27 June 2023
My daughter was admitted with a vaginal bleed to accident and emergency. She is disabled, has autism and no one seems to care. Seen by gynaecology and they were to give her medication to stop bleeding to be re-examined. Some 3 hrs later no te-examination. Not the way to treat someone who is disabled and doesn’t have tre confidence to speak for herself. No one picks up the phone to give you any information. Frustrating.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear William, Thank you very much for your feedback regarding your and your daughter’s recent visit to Frimley Park Hospital. Please accept my sincere apologies on behalf of the Trust that your experience was so poor and clearly fell far short of what you should expect from Frimley Health. I will pass your feedback to the teams involved in your daughter’s care who will use it to improve patient care. If you would like to discuss the experience further please contact fhft.palsfrimleypark@nhs.net who will be best placed to help you. With sincere apologies again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Great practice - my 1st visit to FPH
Rated 5 stars out of 5
by Anonymous - Posted on 29 June 2023
Thank you for all your help during my visit to a&e. The waiting area is a bit chaotic because if lack of space but the staff were amazing. I was admitted to the acute monitoring unit. The staff were very thorough. At last my continuing health problems are now being investigated. Thanks to the wonderful doctors, nurses & staff.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 30 June 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care at Frimley Health. I am delighted to hear that your care was so good and that you were so well looked after. I will share your feedback with the teams involved in your care who will appreciate hearing how much you appreciated their care. I hope you continue to make a full recovery. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Professional treatment and kind care
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
I visited A&E for an extreme allergic reaction. Every single one of the staff who treated me were kind, professional, knowledgeable and helpful. Including the porters and assistants. Particularly want to commend the trainee nurse who did my bloods and the lead nurse who treated me; I was anxious and scared about having the allergic reaction but the lead nurse put me at ease and got me treated swiftly and carefully. I was kept in for a few hours for tests, observation and treatment before being discharged with a home treatment plan and medication.
Visited Accident and emergency services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear Anonymous, Thank you very much for taking the time to write to share your recent experience of care at Frimley Health. It is lovely to know that the care you received in the ED at Frimley Park was of the standard we strive to deliver to every patient every day. Thank you again for sharing your story. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Not an experience l was expecting
Rated 5 stars out of 5
by Maria Jones - Posted on 27 June 2023
Came for a flexible sigmoidoscopy today and having never had any form of procedure wasn't sure what to expect but l had to leave a review because they couldn't have made it any nicer.I was so relaxed that l didn't even use the gas and air.Everything was explained.Thanks so much to all involved.
Visited Gastrointestinal and Liver services on June 2023
Review titled Frimley Park Hospital
Replied on 29 June 2023
Dear Maria, Thank you very much for taking the time to leave this feedback about your recent experience at Frimley Park Hospital. It is lovely to hear that your experience was so positive and that your care was so good. I will share your feedback with the team involved with your care who will appreciate hearing how much the professionalism and care has had such a positive impact on your experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Kind and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2023
All the nurses and doctors were kind and reassuring. When I was having my surgery done one of the doctors sat with me and spoke to keep me distracted. The surgery itself was done quickly and afterwards the nurses kept checking up on me and the surgeons also came in to see how i was doing.
Visited Orthopaedics on May 2023
Review titled Frimley Park Hospital
Replied on 06 June 2023
Dear Anonymous, Thank you for your feedback – it’s always lovely and reassuring to know patients are so well cared for by colleagues at Frimley Health. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Professional, caring & compassion
Rated 5 stars out of 5
by Derek Beesley - Posted on 10 June 2023
I attended A & E with chest pains & although I had to wait it was quickly established following triage that I was having a heart episode. I received acute treatment & I was told I would be admitted to receive further care & tests. I was moved to the CCU & over the next hours & days I underwent many tests. All of these were conducted with a swift & slick precision. Throughout these days I was kept full informed of the results, causes & possibly treatments available. The level of care remained high & constant each & every day & the standard of care switched in seamless transfer to each on-coming shift. There is clearly a dedicated team from the consultants to the cleaners. Each has a role & they fulfil their role in the most professional manner. I was always kept fully informed of my status & the progress being sought & made to seek the surgical remedy I needed. In all I spent almost 3 weeks on the CCU & in spite of the heart episode all the staff remained upbeat & positive as to my future. I was moved to Southampton hospital on the 9th of June where my care will continue. Sadly the NHS is often receiving bad press. I feel I couldn't have received any better care than I received from Frimley. They work in difficult situations & I felt that each & every member of staff always did their duty to the very best of their ability. I felt safe, cared for & at ease with my treatment. Thank you so very much to each & everyone of you.
Visited Cardiology on May 2023
Review titled Frimley Park Hospital
Replied on 15 June 2023
Dear Derek, Thank you very much for sharing your story and your lovely positive comments about the teams you encountered. It is lovely to hear that your experience was so good and that the system successfully worked as it is designed to in order to give you the very best care. I will share your feedback with the teams involved who will, I know, be pleased to receive it. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Saved my life!
Rated 5 stars out of 5
by Harry - Posted on 02 May 2024
I was taken to hospital with neumonia and i was looked after so well and the nurse were very kind. they put me on a drip and i was able to go home 4 days later.
Visited Don't know on May 2023
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Harry, Thank you very much for taking the time to share your story of your recent experience at Frimley Health. It’s lovely to hear you were so well looked after and that you made such a good recovery from you pneumonia. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled Exceptional Maternity Team
Rated 5 stars out of 5
by Stacy Stander - Posted on 27 May 2023
I would like to send my sincerest thanks to every single person who helped deliver my daughter via emergency C-section on Sunday morning and helped care for me and her afterwards. Having a C-section within two hours of being admitted to the labour ward was not something we were expecting at all but the team kept myself and my husband so calm throughout the whole experience and we constantly felt reassured, informed and as though myself and our baby were in the best possible hands. I was extremely nervous and scared but the manner in which the team spoke to me and helped keep me (and my very husband!) calm throughout everything is something that I will forever be grateful for! Every single person that we were in contact with on the labour ward, during surgery and in postnatal care was wonderful and I do not have one bad thing to say about Frimley Park Hospital’s maternity care. I would recommend this hospital to anyone expecting a baby as I do not think it is possible to receive better care anywhere else. Thank you, thank you, thank you everyone for bringing our baby girl in to this world safely! You are all absolutely amazing!
Visited Maternity services on May 2023
Review titled Frimley Park Hospital
Replied on 06 June 2023
Dear Stacy, Thank you very much for taking the time to write such a lovely story about your recent experience of maternity care at Frimley Health. I am delighted that you were all so well looked after and the team involved – with whom I will share your feedback – will also appreciate hearing how much their care meant to you. I hope you are recovering well and enjoying life with your newest family member. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Lack of awareness and empathy
Rated 3 stars out of 5
by Anonymous - Posted on 05 May 2023
I recently attended the EPU after bleeding/abdominal pain while approx 8 weeks pregnant. The first time was for an ultrasound where I was told that she couldn’t see a pregnancy. I then saw the nurse for a blood test who explained either it’s too early to see or there’s been a miscarriage. She was actually nice and asked if I had any questions. She booked me in for another blood test in 48 hours. After my appointment, bleeding became worse so I had an idea of what was happening which was very upsetting. I went back for my blood test - I had wait a long time for a short appointment - I knew what was going on so found it distressing being back there. I called that evening for my results and was told my hormone levels were significantly lower than the first blood test. At no point has anyone said ‘really sorry you’ve had a miscarriage’. I was asked to go in another time for a 3rd blood test. When I asked why and if there was any point they said ‘just to make sure it’s all gone’ which I assume is the pregnancy hormones. I went back for a 3rd blood test and I was told ‘your hormone levels are coming down nicely’. I found the staff I encountered during this experience to be polite but lacked empathy and awareness of what they were saying. I appreciate they see this all the time but from my perspective this is my first pregnancy that I’ve just miscarried. Thankfully I have a good support network but not everyone has that. At no point was I directed to any advice or support on miscarriages or given information about trying again etc. Maybe I should’ve asked - I don’t know. I work in the medical field as an emergency responder so having this experience was disappointing.
Visited Obstetrics And Gynaecology on May 2023
Review titled Frimley Park Hospital
Replied on 09 May 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care in the EPU. Please accept my sincere apologies on behalf of the Team and the Trust that the care you received fell short of what you should have expected. I have shared your feedback with the team who will use it to improve training in order to try to ensure that no other patients have a similar experience. Thank you again for sharing your experience. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled No follow up
Rated 2 stars out of 5
by Caroline - Posted on 18 May 2023
My elderly mother was brought into the hospital on 15th April after having a mini stroke, she was kept in overnight then sent home. She went back for a Mri scan on the 19th April with the results supposedly being sent on the her doctor. We have heard absolutely nothing since and after a lot of chasing and phone calls to the surgeons office and doctor, she has had an appointment come through for July! I really hope nothing happens to her while she is waiting for this date. Absolutely appalling zero follow up care for a vulnerable patient.
Visited Don't know on May 2023
Review titled Frimley Park Hospital
Replied on 26 May 2023
Dear Caroline, Thank you very much for taking the time to get in touch and let us know about your mother's situation. Please accept my sincere apologies on behalf of the Trust that your mother has not had the level of care you would like her to have had and for the apparent issues with communication with and from Frimley Health. I am unable to comment on your mother's case however the PALS team at Frimley Park - fhft.palsfrimleypark@nhs.net - are best placed to to help you. I hope your mother's case is resolved soon. Thank you again for getting in touch, Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust