Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Some shortcomings worth consideration
Rated 4 stars out of 5
by Janet Coulson - Posted on 10 October 2023
Dad was admitted and found to have had a mini stroke. Placed on g3 where he stayed for 6 days. Couple of issues.. he had meals given to him that he clearly hadnt been consulted about. Given mushroom soup (hated mushrooms) loved fruit crumble and custard which was on the menu and yet he was given sliced apple and grapes. He had dementia so my guess was that they werent fully asking him and giving him enough time to process a correct response. Once we realised these issues, we ordered the food for him. We arrived a couple of times to find an untouched tray of food in front of him. Sadly my father was blind and no-one had bothered to assist with his eating. We then visited Dad to co-incide with meal times! Dad was discharged after 6 days and managed to last a further 3 days before being re-admitted by caring and compassionate ambulance staff where he was placed on ward f10 for end of life care. Sadly he passed away after just 3 days. I know these are only small issues but hopefully by reviewing our experiences, this usually well thought of hospital can make improvements that will help both patient and families hoping their loved one will be well loved after.
Visited Stroke on September 2023
Review titled Frimley Park Hospital
Replied on 23 October 2023
Dear Janet, Thank you very much for taking the time to share your observations and concerns about you father’s care and experience at Frimley Health. Please accept my sincere apologies on behalf of the Trust that you and your father encountered these issues. Please also accept our condolences for your loss. We will take your comments on board and I will share them with the ward teams involved with your father’s care as well as the catering teams who will use your feedback to try to improve care going forward. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Life Saver
Rated 5 stars out of 5
by Coral Astill - Posted on 22 September 2023
Rapid Response Had to make a visit to the A&E department late on Saturday 16/9/23 with sudden chest pain. Once registered, the Triage nurse took my BP, Bloods and ECG. When the blood results returned I was seen by the Doctor who explained that one of the blood tests was showing a high reading which indicated that I may have had an emboli. He commenced blood thinners injection and admitted me The follow day a CT Scan confirmed his diagnosis that I had pulmonary emboli in both lungs. I was put on blood thinners medication and discharged on 19/09/23. My treatment by the medical team was excellent I would like to take this opportunity to thank you all (Doctors & Nurses)
Visited Accident and emergency services on September 2023
Review titled Frimley Park Hospital
Replied on 29 September 2023
Dear Coral, Thank you very much for taking the time to share your story of your recent experience of care at Frimley Health. It is reassuring to hear how quickly your situation was diagnosed and how well you were looked after. I will share your feedback with the teams involved in your care who will, I am sure, be pleased to receive your lovely feedback. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A five star eye clinic
Rated 5 stars out of 5
by Anita M Wright - Posted on 09 August 2023
I have only had very good positive experiences with the Eye clinic. I had a problem with my eye getting blurry and was referred by Specsavers last Saturday and got an appointment following Tuesday. I know how very busy they are and was very grateful to get an appointment so quick as ever all the staff were very efficient, polite and helpful.
Visited Ophthalmology on August 2023
Review titled Frimley Park Hospital
Replied on 05 September 2023
Dear Anita, Thank you very much for taking the time to share your review of the Frimley Health Eye Clinic. I am delighted to hear that you were seen so quickly and that your experience was so positive. I will share your feedback with the team who will, I know enjoy reading your feedback. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A reassuring service
Rated 5 stars out of 5
by David miller - Posted on 11 August 2023
Attended the plastics department on the 10th of August 2023, of course, you feel apprehensive, however the staff were very reassuring and soon put me at ease. I left a lot happier than when I arrived. Thank you all.
Visited Dermatology on August 2023
Review titled Frimley Park Hospital
Replied on 04 September 2023
Dear David, Thank you very much for your feedback. It is lovely to know that you were so well looked after and that your experience was so positive. I will share your feedback with the team who will appreciate your thoughts. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
I recently had a c-section at Frimley Park and was extremely worried and nervous about it never having had surgery or anaesthetic before! The whole team made me feel so at ease and relaxed which made the experience amazing! Don't get me wrong- recovery was really hard and by no means an 'easy way out' but I'm really thankful for the doctor recommending a c-section and for the team for making me so comfortable in a particularly uncomfortable and scary time.
Visited Maternity services on August 2023
Review titled Frimley Park Hospital
Replied on 29 September 2023
Dear Anonymous, Thank you very much for taking the time to share your story – it is lovely to hear that you were so well looked after and advised. I will share your story with the maternity team who will appreciate receiving your feedback. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Colonoscopy
Rated 4 stars out of 5
by Lynn Shaw - Posted on 09 August 2023
Overall everything went well, but did have some issues. 1. I am only short and found it difficult to get onto the trolley which was set to the lowest setting but still too high for me, more particularly after the procedure it was very painful getting off! 2. During my procedure a water pump broke, which was disconcerting and not really explained to me what was going on. 3. Finally, the process was painful throughout, so would have been nice to have the option for more pain relief. I hope these points can be addressed with improvements in patient care procedures and training, but again want to say overall the staff were excellent and very caring.
Visited Gastrointestinal and Liver services on August 2023
Review titled Frimley Park Hospital
Replied on 04 September 2023
Dear Lynn, Thank you for taking the time to leave feedback following your procedure. Receiving such constructive feedback is useful and I will share it with the team who will use it to improve things going forward. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled haematology results
Rated 4 stars out of 5
by chris chapple - Posted on 18 July 2023
I had a series of blood tests on 15th June. I have had no results. I would appreciate the results and their significance.
Visited Haematology on July 2023
Review titled Frimley Park Hospital
Replied on 19 July 2023
Dear Chris, Thank you very much for your comment. I am unable to respond to you directly on this but I have passed your message to our PALS team. Please contact them on fhft.palsfrimleypark@nhs.net and they will be able to help you. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Lovely care for a 2 year old
Rated 5 stars out of 5
by Laura nv - Posted on 26 July 2023
Oh how I cannot express my gratefulness for the amazing team in the Emergency Department, the Pediatric Assessment Unit and the Children's ward enough. We had a scary situation where our little girl was unwell but all the care we have received was incredible. Most nurses and doctors took their time to explain exactly what they are doing, why they are doing it and what the possible outcomes will be. In no other medical service have I ever experienced this much time and patience given towards the patients. My girl also was treated like a little royalty :) They were addressing her directly, being playful and even taking blood and putting in a cannula was done in a way my 2 year old was not scared. The Children's ward is equipped with a playroom which is out of this world. Overall our experience was really heartwarming and we felt in good hands from the minute we stepped into the building
Visited Children's & Adolescent Services on July 2023
Review titled Frimley Park Hospital
Replied on 04 September 2023
Dear Laura, Thank you very much for taking the time to share your, and your daughter’s, experience of the paediatric care system and teams at Frimley Health. It is always lovely to receive such feedback and to know that our teams looking after patients are successfully delivering the care they strive to every day and that patients and their families have such positive experiences. I will share your feedback with the teams involved who will be happy to know how much their care and effort is appreciated. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by James mason - Posted on 10 July 2023
I had an accident treading on a piece of glass on the ball of my foot, it bled profusely and because it would not stop bleeding friends helping me decided to call an ambulance, the ambulance came in under half an hour stopping outside my house, three medics tried to stop the bleeding but they decided that I needed to go to frimley hospital to check there was no glass in the wound, when we arrived at the hospital I received prompt treatment and after an X-ray my foot was bandaged and I was given a tetanus jab and discharged, I would like to thank the ambulance crew and the A and E staff for their excellent professional help and I can’t thank them enough,
Visited Accident and emergency services on July 2023
Review titled Frimley Park Hospital
Replied on 13 July 2023
Dear James, Thank you very much for taking the time to share your recent experience of the ED at Frimley Park Hospital. It is lovely to know that you were so well looked after – I will share your feedback with the team who I know will appreciate it. I trust your foot is healing well. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled The most top professionals
Rated 5 stars out of 5
by Frank Yu Kwan Yuen - Posted on 12 July 2023
I been the A&E fifths time in 2023. Staff are friendly, helpful and Happy to doing their jobs for 100% stress patients. People going to A&E are suffering , smile and Happy will make life easier. Top Star Frimley Pk Hospital.
Visited Accident and emergency services on July 2023
Review titled Frimley Park Hospital
Replied on 13 July 2023
Dear Frank, Thank you very much for taking the time to share your review of the care and experience in the ED at Frimley Park Hospital. It is lovely to hear that you have been so well looked after by the team and appreciate their care. I will share your feedback with them and I know they will appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust