Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Care In Accident & Emergency
Rated 5 stars out of 5
by Clive Nuttall - Posted on 03 May 2023
I had a bad fall in the garden, and my right leg on the shin bone had a serious wound and a lot of blood was lost. Was taken to A&E by ambulance, from that moment onwards everything done by the Nurses was with care and attention to detail, checked me out throughly had tetunus jab, xrays, ecg, and finally the wound was cleaned up and stitches were put in. I only have praise for all the A&E Staff who looked after me.
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 09 May 2023
Dear Clive, Thank you very much taking the time to share your recent experience of the care you received in the ED at Frimley Park. It is reassuring to know that your care was so good – I shall share your feedback with the team responsible. Thank you again for your feedback. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Disjointed and substandard care
by sigmapg95 - Posted on 21 April 2023
My parent was admitted to surgical ward F8 at Frimley as an emergency. In my view, the care they received was disjointed and substandard. Over several days the consultant they were under changed multiple times and it was never clear which one was in charge. There was one very poor incident where they started vomiting (large amounts) and choking. I called for help but no-one was around. I pressed buzzer. Nothing. I dashed to nurses station and asked the sister-in-charge for help and ran back, expecting to be followed or someone to be sent. No nurse came. I dealt with the vomiting and choking and went and asked again, buzzer still also unanswered. After a total of 10 minutes, a staff nurse finally came to find the patient covered in vomit and no-one helping. There was no obvious other emergency in the ward at this time. When it came to discharge, there was very poor communication from nursing staff and they discharged from the bed and ward before the final consultant review.
Visited April 2023
Provided by Care opinion
Review titled Frimley Park Hospital
Replied on 24 April 2023
Dear sigmapg95, Thank you very much for sharing your familiy’s recent experience of care at Frimley Health. Please accept my sincere apologies on behalf of the Trust for the situation you and your parent encountered – this is not the quality of care Frimley Health aims to deliver. I have shared your feedback with the team on the ward. I am unable to do anything more in this public forum (particularly without knowing more details) – however, if you would like to progress this case please contact the PALS team on fhft.palsfrimleypark@nhs.net. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Care
Rated 5 stars out of 5
by john morley - Posted on 07 April 2023
Please convey my thanks to the A&E staff after I staggered into A&E on Tuesday in intense pain due to a kidney stone. Their calm, rapid and organised response (particularly the consultant A&E on duty) was much appreciated.
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 11 April 2023
Dear John, Thank you very much for taking the time to get in touch about your recent experience with Frimley Health – it will be my pleasure to share your message with the team who will I know appreciate your thoughts. I hope you are feeling much better now. Thanks and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Ann Ludlam - Posted on 02 May 2023
I had a heart attack Saturday night the service of the ambulance crew amazing and swift into cardiology were there was a surgical team waiting to see what was wrong one artery 99 percent blocked inserted a stent cardiologist team swift and kind reassuring me everything would be fine.Short stay in the ccu ward with amazing nurses and staff also very kind now back at home recovering from my traumatic medical condition.Thank you for saving my life I’m eternally grateful.These people are amazing hard working and caring
Visited Cardiology on April 2023
Review titled Frimley Park Hospital
Replied on 03 May 2023
Dear Ann, Thank you very much for getting in touch to share your experience. It’s lovely to know that your experience was so good and that you were so well looked after – and so quickly. I will share your comments with the CCU team who will I know be pleased to hear their care was so appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Patient Advice Line
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2023
I have tried to ring your patient advice line several times and it just rings and rings and is never answered. It also does not go to answerphone. I need help with a medical problem and advice and the very service you tout which is supposed to help patients is not being answered. Please Help me.
Visited Don't know on April 2023
Review titled Frimley Park Hospital
Replied on 21 April 2023
Dear Anonymous, Thank you very much for taking the time to get in touch. Please accept my apologies on behalf of the Trust for the issues you have had. We are aware of some issues with our phone lines and we are working to monitor and resolve them so welcome feedback such as this. I will share your feedback appropriately with the teams involved however please feel free to email fhft.palsfrimleypark@nhs.net who might be able to progress your issue. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Very very poor
Rated 2 stars out of 5
by Paul Morris - Posted on 18 April 2023
My father in law has very very bad feet he also suffers from parkinsons he is a type 2 diabetic on 2 occasions in the past 2 weeks he's been sent to the hospital by a visiting paramedic due to his extreme pain this last time which was yesterday sent by the paramedic who stated that due to cellulitis he needed more antibiotics he was on a weeks course but was coming to the end he's also been waiting for about a month for pain relief to be prescribed but this hasent happened either it is hard to see a 70 year old city in pain anyway the doctors at the hospital decided that he did not need any further antibiotics and didn't offer pain relief then sent home disgusting service today he contacted his doctor who said he could not understand why the hospital didn't give more antibiotics so his doctor has now issued another course my father in law has one foot where the whole heel has fallen apart showing internal flesh and the other foot is not as bad but going the same way this makes walking extremely painful he has a nurse visit at home ever other day to change the dressings on both feet who have all the correct dressings for a very bad open foot but yesterday the hospital could not dress the feet properly as they didn't have the correct dressings as they were the A/E department the whole family are extremely worried about his health and no body seems to want to help in fact the only people that help are the visiting district nurses who send recommendations for treatment and its ignored totally
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 19 April 2023
Dear Paul, Thank you very much for taking the time to write and share your family’s ongoing experience of care at Frimley Park. First of all please accept my sincere apologies on behalf of the Trust for the situation that you describe. Secondly, as I am sure you can appreciate, I am unable to comment on your father-in-law’s situation in a public forum such as this. Please contact the Patient Advice and Liaison team – PALS – by email at fhft.palsfrimleypark@nhs.net and they will be able to support and advise you. Thank you again for letting us know about this case – I hope the PALS team are able resolve the situation. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Thank you
Rated 5 stars out of 5
by Val Jones - Posted on 11 April 2023
I was taken to the department with unexplained bruising and a worrying lump. From reception onwards I was met by friendliness and professionalism. Thank you all so much.
Visited Accident and emergency services on April 2023
Review titled Frimley Park Hospital
Replied on 12 April 2023
Dear Val, Thank you very much for taking the time to leave this review of your recent experience at Frimley Health Foundation Trust. It’s lovely to hear that your experience was so positive – I will share your feedback appropriately within the Trust. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled poor care
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2023
surgical ward f8 was too busy, understaffed and nurses and care assistants did not come even when required for urgent difficulties. communication was poor.
Visited Vascular surgery on April 2023
Review titled Frimley Park Hospital
Replied on 24 April 2023
Dear Anonymous, Thank you for taking the time to share your story. Please accept my sincere apologies on behalf of the Trust – this is not the standard of care we aim to provide, nor is it the type of situation patients should expect to encounter when they visit Frimley Health. I have shared your feedback with the ward team. If you would like to take more direct action and follow your situation up please email the PALS team at this email address: fhft.palsfrimleypark@nhs.net. With sincere apologies again, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust fhft.patientexperience@nhs.net
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Review titled Kind and compassionate staff
Rated 5 stars out of 5
by Lucy Hall - Posted on 14 March 2023
I presented to A&E today as I was having a miscarriage. Everyone I came into contact with today was kind, compassionate and made an effort to make a very traumatic experience for me a little easier. In particular, the two A&E nurses who looked after me and the staff in the EPU. I am so grateful for the care I received. Thank you so much.
Visited Accident and emergency services on March 2023
Review titled Frimley Park Hospital
Replied on 15 March 2023
Dear Lucy, Thank you very much for finding the time to think about sharing your story especially at such a upsetting time. It is lovely to hear that you were so well cared for, looked after, that our colleagues were so kind and that you were well treated. I will share your comments with the teams involved so they know how much they are appreciated. Thank you again and Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Visit to A&E with severe chest pain
Rated 5 stars out of 5
by David R - Posted on 09 March 2023
My thanks to all whose paths I crossed in A&E last night/this morning.....All the Doctors and Nurses I met were exceptional....They listened, asked many questions and their professionalism soon put me at my ease....Thank you once again, from a very satisfied, if sore customer- David R
Visited Accident and emergency services on March 2023
Review titled Frimley Park Hospital
Replied on 10 March 2023
Dear David, Thank you very much for taking the time to let us know about your recent experience in ED at Frimley Park. I am delighted your experience was so positive and that the care you received from the teams looking after you was so good. I will share your feedback with the teams involved. Tanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust