Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Incredibly Kind and Capable
Rated 5 stars out of 5
by Squid - Posted on 11 August 2023
Laporascopic surgery, I got to meet the anaesthetic and surgical teams beforehand, they explained everything and took my questions (even the silly ones) seriously. Care staff were compassionate, competent and reassuring and took me and my pain seriously. Made a painful and scary experience as calm and comfortable as possible, made me feel like a person not just a job obligation, 100/10. I would like to thank everyone involved.
Visited Gynaecology on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Squid, It was pleasing to receive your feedback in terms of your surgical experience, as we realise that undergoing a procedure of any kind can be very worrying. We are reassured that staff made you feel at ease and took the time to explain what was involved and demonstrated the Trust values of treating patients with respect and compassion. Your positive comments will be relayed to the relevant staff in Gynaecology and Anaesthetics.
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Review titled 9 hour wait, 13 hour wait for treatment.
Rated 2 stars out of 5
by Anonymous - Posted on 29 August 2023
Shocked by the lack of staff and the length of wait at A and E. We had to go out and buy painkillers as there was no one to ask for pain relief for my Mum who had had a fall. She was eventually given treatment after being in there for 13 hours. Appalling. The ladies toilets were both out of order. It felt like a third world hospital. Seriously disturbing.
Visited Accident and emergency services on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
We are sorry to learn that your mother had such an extended wait when she attended the Emergency Department at Eastbourne District General Hospital following a fall and that she was not given any pain relief, as this is not the level of care and treatment we aspire to provide. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
I could not fault the attention I received from everyone during the afternoon I spent in the waiting ward, the operating theatre and during my departure.
Visited Urology on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Thank you for taking the time to contact us regarding your experience when you attended the Urology Department at Eastbourne District General Hospital. We were pleased that you received an excellent service and will ensure this is relayed to the Urology Team.
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Review titled Beyond excellence
Rated 5 stars out of 5
by Jo Smyth - Posted on 31 July 2023
Amazing A&E staff dealt with my broken and displaced wrist speedily, efficiently and with great humour. In and out within 2 hours on a busy Saturday afternoon. Faultless care and attention from A - nurse and O - doctor. Good old NHS!
Visited Accident and emergency services on July 2023
Review titled Eastbourne District General Hospital
Replied on 12 September 2023
Dear Jo, We would like to thank you for your kind comments. It is reassuring to hear that you received a high standard of care during your attendance to the Emergency Department at Eastbourne District Hospital. We hope you have made a full recovery from your wrist injury and wish to reassure you that your feedback will be shared with staff.
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Review titled I can’t thank you enough
Rated 5 stars out of 5
by Deniel Baker - Posted on 07 July 2023
To the Staff of A & E and Jevington Ward. I can not thank you enough for nursing me back to health. Not all Superheroes wear capes. From my diagnosis in A & E to the care and attention on Jevington Ward 5*
Visited Accident and emergency services on July 2023
Review titled Eastbourne District General Hospital
Replied on 12 September 2023
Dear Deniel, Thank you for sharing your positive experience with us in terms of your attendance to the Emergency Department and subsequent admission to Jevington Ward at Eastbourne District General Hospital. Please be assured that your kind feedback will be shared with the staff in both of these areas.
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Review titled Fantastic service
Rated 5 stars out of 5
by Graham Woodgate - Posted on 27 June 2023
Radiotherapy for spinal tumour, which had suddenly rendered me immobile. My problem was rapidly diagnosed with MRI in Hastings then two days later having been diagnosed began radiotherapy treatment at Eastbourne DGH. Each day of a five day program of radio therapy, I was collected from home, delivered into the dept. Treated and then returned home. What an outstanding service. All the highly trained people working so hard to give me a few more months with my nearest and dearest. Thank you so much! You are outstanding!
Visited Interventional Radiology on June 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Graham, Thank you so much for taking the time to provide a further positive review regarding your experiences of our services, especially at a time when you are undergoing treatment. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you received a supportive service during what must be a worrying and difficult time for you and your family. It is reassuring to know that staff are meeting the Trust's core values and your feedback will be shared with the team.
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Review titled I cannot thank
Rated 5 stars out of 5
by Sue Matthews-Wallace - Posted on 29 June 2023
….,enough. The treatment, kindness and professionalism I received during my echocardiogram at Bexhill was second to none. This was followed up yesterday, 28/7 by a pre arranged Consultant phone call. I could not have asked for better treatment. Thank you so much.
Visited Cardiology on June 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Sue, Thank you for taking the time to share your experience with us. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you were treated with kindness and professionalism, as this underpins our core values. We will share your kind words with the Cardiology Team and wish you all the best.
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Review titled exceeded all expectations
Rated 5 stars out of 5
by Keith - Posted on 30 June 2023
I was in hailsham ward for my prostrate repair called a turp, everyone while I was in that ward made me feel at ease and any pain was carried out to ensure I was very comfortable and any emergencies were handled in a prompt manner. I was more worried about this operation than my open-heart avr surgery in 2017. the anaesthetist discussed a spinal nerve bloock and this was excellent, as no post op nausea at all, and by day 2, no analgesia was needed, so a huge thank you
Visited Urology on June 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Keith, Thank you for lovely feedback following your recent hospital admission. We recognise how worrying surgery can be for patients and are delighted that staff provided you with the standard of care and communication that we aspire to provide. Please be assured that your positive experience will be shared with Hailsham Ward and the Anaesthetic Department.
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Review titled Good experience, great nurse
Rated 5 stars out of 5
by Marjorie - Posted on 04 July 2023
I brought my husband to A&E following a fall on the seafront, he had 2 large flaps of skin hanging from his arm. We waited for about 90 minutes and were triaged. Then after about another 30 minutes were seen by a fantastic nurse, she cleaned the wound and explained that at 89, his skin is wafer thin, hence this type of injury is expected. The nurse very carefully placed the skin back in place, and dressed the wound. Today he went to the nurse at our gp surgery and she was also amazed at how good it was looking. I hope the nurse gets to see this, thank you very much.
Visited Accident and emergency services on June 2023
Review titled Eastbourne District General Hospital
Replied on 12 September 2023
Dear Marjorie, We were pleased to receive such heartfelt feedback following your husband's recent attendance to the Emergency Department at Eastbourne District General Hospital. We are reassured to learn that you found the nurse who treated your husband to be professional and caring and will ensure that your kind words are shared with her and would like to thank you for taking the time to share your experience with us.
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Review titled First class care received on the ward
by Herindoors - Posted on 04 July 2023
From the moment I entered Litlington ward the care I received was excellent. All the staff were helpful and nothing was too much trouble. I cannot praise them highly enough for their thoughtful and attentive care. It made the wait for my op bearable. Thank you all.
Visited June 2023
Provided by Care opinion
Review titled Eastbourne District General Hospital
Replied on 12 September 2023
Thank you for taking the time to leave your review. We are pleased to read that the care you received was excellent and that staff treated you with kindness and were attentive to your needs. We hope you have made a full recovery following your operation and please be assured that your feedback will be shared with staff on Litlington Ward.
Information supplied by East Sussex Healthcare NHS Trust