Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good treatment
Rated 5 stars out of 5
by Jonathan Dollimore - Posted on 10 June 2023
My visit was to endoscopy unit. For a colonoscopy and sigmoidoscopy examination. I ticked the closest dept to this which may not have been correct. Anyway, the treatment was very good. Only a short delay and everyone I met was professional and efficient. I thank them.
Visited Gastrointestinal and Liver services on June 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Jonathan, Thank you for your feedback regarding your treatment when attending the Endoscopy Unit. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you found the team professional and efficient. Please be assured that we will share your positive feedback with the team.
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Review titled 5 star in 2020, 5 star in 2023
Rated 5 stars out of 5
by Richard Harris - Posted on 15 May 2023
In early 2020 I had multiple radiology and I was pleased to give a very good review about them. Come 2023 my treatment required a single one which I had last week. As before, all the staff were very professional and yet maintained a very friendly, understanding and patient manner at all times. It is difficult to think how they could be better. As I put in the title, 5 star in 2020, 5 star in 2023
Visited Interventional Radiology on May 2023
Review titled Eastbourne District General Hospital
Replied on 07 July 2023
Dear Richard, Thank you for taking the time to leave another review. It really is appreciated. We are pleased to hear that the standards you experienced in 2020 have been maintained on your re-attendance in 2023. It is always reassuring to hear that our patients are treated with professionalism and kindness in line with our Trust values. We will pass your positive feedback to the Interventional Radiology Department.
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Review titled Wonderful staff!
Rated 5 stars out of 5
by Bethen Blackabee - Posted on 22 May 2023
I was told by 111 to go to A&E for severe tonsillitis, and I‘m so grateful for the help I received. I waited for 3.5 hours in the waiting area, and was seen by two lovely gents to have my bloods taken and take me up to the ward for an IV of steroids and antibiotics. The matron and nurses on Michelham were so good with me, despite being understaffed and not having had a lunch break all day. I was checked on by 4 members of staff whilst on IV and given soft foods to eat after saying how I couldn’t eat due to choking. They were all amazing and I left feelings almost good as Newington comparison to the pain I was in just 7 hours prior. Really grateful for all their help!
Visited Ear, Nose & Throat on May 2023
Review titled Eastbourne District General Hospital
Replied on 07 July 2023
Dear Bethen, Thank you for your kind feedback regarding your interactions with our staff during your attendance to the Emergency Department, Michelham Unit and the Ear, Nose, and Throat Team at Eastbourne District General Hospital. The Trust strives to provide a high standard of care and communication to all patients and so we were delighted to read that you were treated with kindness and compassion as this underpins our core values. We will share your positive experience with these departments.
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Review titled Brilliant care
Rated 5 stars out of 5
by Anonymous - Posted on 30 May 2023
We would like to thank the amazing a and e team for their help and care this week , our little person was seen and assisted so quickly and with such care and attention - thank you !
Visited Accident and emergency services on May 2023
Review titled Eastbourne District General Hospital
Replied on 07 July 2023
Thank you for taking the time to leave your feedback. We are delighted to hear that your 'little person' was seen promptly and given brilliant care. Please be assured that your kind words will be shared with the Emergency Department at Eastbourne District General Hospital.
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Review titled Great service & staff
Rated 5 stars out of 5
by Lan Phi - Posted on 05 June 2023
Your Review: I on going to find the problem few weeks already but still not find the problem yet that is from London where I come from. So now I came here take them only a day to find out my problem & they are constantly update my problem to find out the best medicine for me . And they are still do more scan to find out all the reasons it come up on me. I am so please with all the staffs, doctors at the a & e, amu , cukmere,gastroenterologist, ct scan staffs, the nurses, the cleaning…Actually they are all good & wonderfull Make me want to move to outside London to live soon. Thank you ver much
Visited Gastrointestinal and Liver services on May 2023
Review titled Eastbourne District General Hospital
Replied on 19 July 2023
Dear Lan, Thank you for you sharing your positive experience following your recent attendance to Eastbourne District General Hospital. It is reassuring to hear that you were treated with the standard of care that we aspire to provide and that you felt confident in the care you received. We will share your positive experience with the teams concerned and wish you all the best.
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Review titled Very poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2023
Having waited over 5 hours in urgent care we gave up, there were several departments that had nothing to do - xray and phlebotomy were empty when we got there but the staff showed no urgency towards patients. There seems to be a culture of making customers wait for unnecessarily for long periods of time. The reception team were particularly rude and non customer focused. They snapped at us for daring to try and speak to them, they definitely need some better management and retraining to understand that a receptionist is there to deal with customers face to face. It was a very unpleasant experience.
Visited Urgent Treatment Centre on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Thank you for taking the time to leave a message about your experience when attending Eastbourne District General Hospital. We are sorry to learn of the delays your experienced as staff endeavour to see patients in a timely manner. We also apologise that the reception team were rude to you as this certainly does not meet the Trust's standards of treating patients with respect of compassion. We will share your feedback with the Urgent Care team and apologise for your negative experience. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
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Review titled First class practice
Rated 5 stars out of 5
by Jan Chantler - Posted on 15 April 2023
Can’t thank the staff in A&E enough for their dedication and care when my husband, who has dementia was taken I’ll. Their kindness, humour, and especially patience made the visit less stressful for me.
Visited Accident and emergency services on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Dear Jan, Thank you taking the time to leave your feedback. The Trust is committed to providing support to our dementia patients and their relatives when they attend hospital as we appreciate how difficult and stressful this can be. Please be assured that your kind words will be shared with staff and we wish you and your husband the very best.
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Review titled Outstanding treatment
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2023
I just spent 7 hours in A&E where I received great care from all of the staff I encountered across various departments. I arrived in great pain but with their attentive care left feeling much better and reassured. Given the current circumstances the NHS find themselves in the staff were second to none.
Visited Accident and emergency services on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Thank you for providing such lovely feedback following your attendance to our Emergency Department at Eastbourne District General Hospital. The Trust works hard to provide a high standard of care to all patients, an so we are delighted that this was your experience on this occasion and will ensure your comments are relayed to the Emergency Department team.
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Review titled Fantastic team A&E
Rated 5 stars out of 5
by Julia Armener - Posted on 26 April 2023
My mother of 92 was brought in by ambulance who were so kind and gentle She was seen by time I arrived from the booking in team to nurses doctors porter Everyone of the team went above and beyond After being there 8 hrs not there fault you have to see the endless patients they see always giving a reassuring smile pat on the hand Explaining why the waits so long And still at 2am trying to find a bed smile when they must be mentally drained We both want to say your all amazing And a big thank you When I left at 2am the lovely nurse made me feel my frail mother was in such safe caring hands Thank you all
Visited Accident and emergency services on April 2023
Review titled Eastbourne District General Hospital
Replied on 29 June 2023
Dear Julia, Thank you for taking the time to share your mother's experience with us. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that your mother was treated with respect and compassion, as this underpins our core values. We are also pleased that staff took the time to explain the delays as we recognise how frustrating it can be when the department is busy and we are not able to see patients as promptly as we would wish for. We will share your kind words with the Emergency Department staff and wish you and your mother all the best.
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Review titled Poor Discharge and Treatment
by foxtrotzq76 - Posted on 06 April 2023
My dad unfortunately was rushed in to be treated for a TIA on Thursday however this wasn't diagnosed until the Saturday, after much back and forth over what he was being treated for and the MRI results. From the start his treatment plan and notes were wrong due to assumptions about his condition. It wasn't until we're were finally able to see a doctor on Saturday to go through everything that the scan was looked at properly and a correct diagnosis was made. He was told he was being discharged on Monday yet came home without a treatment plan, tablets to prevent a further TIA or stroke in the future and wrong and missing notes on his discharge papers even though amendments were made on the Saturday. Eastbourne DGH have said they will correct this with the doctor however they are doing this through a doctor that hasn't treated or assessed him.
Visited March 2023
Provided by Care opinion
Review titled Eastbourne District General Hospital
Replied on 30 June 2023
Thank you for taking the time to leave us feedback about your father's emergency admission to Eastbourne District General Hospital. We realise this will have been worrying time for your family and are sorry to learn that there was a delay in your father's diagnosis coupled with a lack of treatment plan on his discharge. Please accept our sincere apologies for your father's disappointing experience, which is not to the standard we aspire to provide. If you would like to discuss your father's admission and treatment further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
Provided by Care opinion
Information supplied by East Sussex Healthcare NHS Trust