Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing response
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Fast. Efficient and reassuring after heading to the hospital after my daughter being given to much of her medication by her carer
Visited Accident and emergency services on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Thank you for sharing your positive experience following your daughter's recent attendance to the Emergency Department at Eastbourne District General Hospital. We are pleased to learn that your daughter was seen in a timely manner, as we recognise this would have been a worrying time for you. We do hope your daughter has now made a full recovery and will ensure that your comments are relayed to the team in the Emergency Department.
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Review titled Fantastic well looked after
Rated 5 stars out of 5
by John Mcgarry - Posted on 12 October 2023
I was taken there from the conquest hospital Hastings for stomach pains and rushed into the ward and I have to say they're brilliant very good looked after me straight away lovely room brilliant staff could not ask for more tested every thing totally thoughtful lovely people thank you everyone at the mitchelham ward xx
Visited Neurology on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Dear John, Thank you for your lovely comments following your admission to Michelham Ward at Eastbourne District General Hospital. We strive to provide a high standard of care to all our patients, and are pleased to see that this was reflected in your experience and that you were well cared for by all the staff involved in your treatment. We hope you are now feeling better and wish to assure you that your feedback will be shared with the staff on Michelham Ward.
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Review titled Good treatment
Rated 5 stars out of 5
by Alan Miller - Posted on 19 September 2023
Examined yesterday for prostate problem. Seen on time. Doctor and nurse welcoming and friendly. Examination carried out skilfully. Problem discussed sympathetically and patiently. Altogether a very professional experience. Thank you.
Visited Urology on September 2023
Review titled Eastbourne District General Hospital
Replied on 20 October 2023
Dear Alan, Thank you for providing such lovely feedback following your urology appointment. We strive to provide the highest standard of care to all our patients and are pleased this was evident during your interactions with our medical and nursing staff. Please be assured that your kind words will be relayed to the Urology Team.
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Review titled missed call
Rated 3 stars out of 5
by david - Posted on 08 September 2023
had telephone appointment for 10:40. call to mobile, went straight to voicemail at 10:50. called department secretary 10.59. left message on answer machine.
Visited Haematology on September 2023
Review titled Eastbourne District General Hospital
Replied on 20 October 2023
Dear David, We are sorry to learn of the difficulty you had with your telephone consultation and apologise for the frustration caused. We do hope that this was resolved for you, however, please do not hesitate to contact our Patient Experience Team, on 0300 131 4784 or email esh-tr.PatientExperience@nhs.net if this was not the case
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Review titled A story of Excellence
by Adriansleftelbow - Posted on 22 August 2023
For several days I had been feeling nauseous and under the weather, with a buzzing in my head and a worrying gradual decrease in my resting heart rate from its normal 38-40 (I run 3-4 days a week and walk the other days) to 32-33. My GP advised me over the phone to go to A & E immediately in Eastbourne which I did. I was triaged and upon seeing my pulse was 33 the nurse arranged for me to be seen by the doctors who said I needed to be admitted to the Cardiac Care Ward as they diagnosed Atrial Fibrillation after taking blood, X-raying me and listening to my heart. After a 4 hour wait in Resuscitation a bed was found in the 6 bed CCU ward where I was duly covered in wires and sticky contacts to the machine measuring HR and to a defibrillator. The consultant wanted to observe my stats overnight to see if my HR stabilised as my heart had an irregular beat from the ECGs they had done on me. The next day on his rounds the consultant advised that as there was no improvement he recommended I be given a pacemaker to stabilise the heart and that given junior doctors were on strike the earliest opportunity. Monday came and around 12 midday I was told that the pacemaker would be fitted that afternoon and at 10 to 2, I was wheeled into the "lab", where I was given the procedure under local anaesthetic. The pacemaker crew were absolutely world class every one of them was empathetic and professional and total operation time was around 30' with no pain or discomfort. The only downside was that they did not have Led Zeppelin on their play list. After the Op I was wheeled back to the ward and my fellow patients were astounded that I was back so soon. I was discharged 24 hours later and this morning, Thursday morning I went for my first post Op walk of 2.5 miles with my wife and our collie. The culture at the hospital from porters to lovely caring nursing staff to the consultant to Triage to the pacemaker team was incredibly positive, warm and life affirming. Matron even had a reassuring word with me.
Visited August 2023
Provided by Care opinion
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Adrian, It was lovely to read such heartfelt feedback and we would like to thank you for taking the time to detail your positive experience of our Cardiology Team. We realise it will have been concerning to have the symptoms you were displaying, and it was therefore reassuring to note that your condition was promptly diagnosed and treated and that you had positive interactions with all staff, whether it was from the porters, nursing or the medical teams. We will ensure your kind words are shared with the teams involved.
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Review titled Excellent department
Rated 5 stars out of 5
by Paula - Posted on 19 September 2023
What a lovely team in the rheumatology department always kind and caring I have had several visits and each time treated in a highly professional manner Thankyou to you all .
Visited Rheumatology on August 2023
Review titled Eastbourne District General Hospital
Replied on 20 October 2023
Dear Paula, We were pleased to receive your kind words regarding the care you receive from our Rheumatology Department on each of your attendances. Thank you for taking the time to leave such positive feedback, which we will share with the team involved.
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Review titled Superb Hospital
Rated 5 stars out of 5
by Cassandra - Posted on 29 August 2023
The hospital have been nothing but incredible to me. I’m a very, very nervous patient and all of the staff were so kind and supportive throughout my procedure and enquiries. Thank you so much to all the staff for making my experience much less painful!
Visited Gynaecology on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Cassandra, Thank you for taking the time to share your experience with us. The Trust strives to provide a high standard of care to all patients and so we were delighted to read that you were treated with kindness and given the support you needed, as this underpins our core values. We will share your kind words with the Gynaecology Team and wish you all the best.
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Review titled excellent service
Rated 5 stars out of 5
by michelle bray - Posted on 07 August 2023
while visiting family in Eastbourne my 88 year old mam had a bad fall . my daughter in law took us to Eastbourne hospital . and I may say staff especially A&E nurses doctors and scan x ray department were absolutely outstanding . even thought they didn't stop they looked after my mother . they went well beyond there hard duties the night staff were fabulous . under payed over worked but couldn't do enough . thank you so much to all how looked after my mam
Visited Accident and emergency services on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Michelle, Thank you for providing such lovely feedback regarding the care your mother received in the Emergency Department at Eastbourne District General Hospital following her unfortunate fall. Please be assured that staff will be made aware of your comments and please convey our best wishes to your mother. We do hope she is making a good recovery following her accident.
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Review titled Hospital environment experience
Rated 3 stars out of 5
by Malcolm M - Posted on 27 August 2023
mickleham ward room 19. ensuite - what it should be, but dated. no toilet seat, no washbasin plug, no hot water came through. no cleaning took place over 48hrs. water stains on ceiling. towel rail not secure - fell off! view from window - grubby 1960s architecture, torn netting, copulating pigeons. view of sky only -through the netting! external light pollution at night, blinds not really effective but room otherwise dark enough and quiet. nursing staff very good. great fun and interaction with one or two in particular. (two nights spent) hailsham ward - shared facilities, potentially with four other male patients. had to ask where toilets were! no male shower facilities had to share with female - bad. no washing facilities in the toilet, very small basin only suitable for hand washing - no plug again! extreme internal light pollution at night - no sleep at all! patient noise as well and, externally, even when dark, noisy seagulls! where were the staff at 2.45am when I went to the loo? nobody visible anywhere. nursing staff very good again except when I first arrived when I should have been shown where the facilities were. environment otherwise "newer". (one night stay - I declined the offer of a second.) food choices good and quality ok. best meal - ham salad with (not very good) chips plus hot lemon sponge and custard - very generous. battered fish goujons the previous night - the batter was "wet" and not crispy, possibly as a result of the "steam cooking" suggested on the menu card. do not steam heat batter!!! the commercially provided "entertainment" system - I used the "free" section. only 5 radio stations - where were r4 ex and classic fm? pathetic! The free tv from 6am till noon - odd that the picture faded into darkness (in both locations) when the operator's ads remained clear and colourful. I would not be paying for that if I were on a longer stay! question - why is michleham ward described as on level three and hailsham on level one when they are both on the same floor?
Visited Urology on August 2023
Review titled Eastbourne District General Hospital
Replied on 15 September 2023
Dear Malcolm, Thank you for your feedback. It is a concern to us that your stay was less than satisfactory. We are undergoing some extensive refurbishment works at present both internally and externally which does impact on the environment. We note your concerns with regards to the netting and external courtyards which is scheduled to be repaired by our contractors. You have shared some concerns with regards to the facilities services and items requiring repair within the areas where you stayed. These will be reviewed and noted via our Estates and Facilities Helpdesk for attention as appropriate if not already reported. We will also be reviewing our cleaning records. We apologise for the inadequate showering facilities on Hailsham Ward; this area was being used at the time of your attendance as an overflow ward due the increased level of patient activity within Michelham Ward. Moving forward Michelham Ward is being relocated to a larger area. It is anticipated that this move will take place within the next two months once the refurbishment of the new ward area for Michelham Ward has been completed. We note your positive comments with regards to food choices and quality and will forward your suggestions with regards to some of the food items on the menu to our Catering Team. Similarly we will share your concerns with regards to the entertainment system with the appropriate management team. It would be useful to understand where you noted the differentials in signage as you correctly state both are on level 3. We did previously make reference to the levels at Eastbourne District General Hospital being lower ground floor, ground floor and level one and may have missed this in our signage somewhere which will need immediate replacement. However, we apologise for any confusion that may have arisen as there is also a level one area within Hailsham Ward, which is not in reference to the location within the hospital. Finally, thank you for your kind comments regard the nursing staff on both ward areas.
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Review titled Capable, competent and pleasant staff.
Rated 5 stars out of 5
by Leigh Baldwin - Posted on 25 August 2023
Stayed in CCU for 11 days. What a lovely bunch of people. Obviously I would never describe my stay as “enjoyable”, however all of the staff made me feel as comfortable as possible and more importantly, gave me confidence in the process.
Visited Cardiology on August 2023
Review titled Eastbourne District General Hospital
Replied on 14 September 2023
Dear Leigh, We recognise how important it is that patients feel confident in the care that they are receiving and we are pleased that this was demonstrated during your admission to the Coronary Care Unit (CCU) at Eastbourne District General Hospital. Thank you for taking the time to provide such lovely feedback and please be assured that this will be shared with the team on CCU.
Information supplied by East Sussex Healthcare NHS Trust