Eastbourne District General Hospital
Kings Drive, Eastbourne, East Sussex, BN21 2UDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Eastbourne District General Hospital.
Reviews
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Review titled Prostate biopsy
Rated 5 stars out of 5
by T Chenery - Posted on 10 January 2024
Superb service from the urology department. The time between rectal examination at my doctors in Hastings, ultrasound scan at Hastings Conquest hospital, MRI scan at Eastbourne hospital through biopsy at Eastbourne, and being given my results, took just over a month
Visited Urology on December 2023
Review titled Eastbourne District General Hospital
Replied on 16 January 2024
Dear Mr Chenery, Thank you for sharing your recent positive experience with our Urology Department. It was pleasing to learn that your care pathway was prompt and efficient from your investigations through to the diagnosis stage. Please accept our best wishes. Your lovely comments will be shared with the Urology Team.
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Review titled Visit to ae
Rated 4 stars out of 5
by Brian Stevens - Posted on 28 December 2023
After suffering a chest infection for 3 weeks,things came to a head on 22dec when I struggled to breathe properly!I needed help quickly,I called 111 and spoke to two ladies who were professional and pleasant ,they recommended I go to ae at eastbourne which I did arriving at 5.45 am.check in was easy and I was seen quickly by a triage nurse who set things in motion and seen by 2 doctors and x ray. I just wanted to say how happy I was with my treatment and am pleased to say I have now recovered,well done to you all
Visited Accident and emergency services on December 2023
Review titled Eastbourne District General Hospital
Replied on 08 January 2024
Dear Brian, It was lovely to receive your positive feedback regarding your attendance to our Emergency Department at Eastbourne District General Hospital. We realise how worrying it will have been to having breathing difficulties and are pleased that you were treated prompted and have now recovered from your symptoms. Please accept our best wishes, we hope you are keeping well. Your kind comments will be shared with the Emergency Department Team.
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Review titled More efficient than my practice GP
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2024
Such quick, efficient treatment from caring staff and a lovely sympathetic hospital GP. This is the way to go for General Practice.
Visited Urgent Treatment Centre on December 2023
Review titled Eastbourne District General Hospital
Replied on 16 January 2024
Thank you for providing such lovely feedback following your attendance to our Urgent Treatment Centre (UTC) at Eastbourne District General Hospital. We strive to provide a high standard of care to all our patients and are pleased this was your experience on this occasion. Please be assured that your comments will be shared with the UTC Team.
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Review titled Always kind, friendly staff
Rated 5 stars out of 5
by Wendy Potton - Posted on 08 November 2023
I had a CT scan on Thursday and was looked after by the Cardiology and Radiology staff. I've always been touched by how kind the DGH staff are and my experience on Thursday morning was as good as ever. Was especially impressed by the Cardiology Sister who treated me just like a friend. I'm sure not many people say anything (and I couldn't seem to leave a Google review) but us patients really do appreciate your kindness.
Visited Cardiology on November 2023
Review titled Eastbourne District General Hospital
Replied on 14 November 2023
Dear Wendy, It was lovely to read your comments regarding your experience with both our Cardiology and Radiology Teams. We endeavour to treat all patients with dignity, respect and compassion and we are pleased that this was evident during your interactions with staff. Please be assured that both teams will be made aware of your kind feedback.
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Review titled Excellent Staff
Rated 5 stars out of 5
by Christopher Woolley - Posted on 30 November 2023
Referral made my local optician. I was seen at the appointment time, there was no waiting. Every member of staff was charming, hugely helpful and gave a thorough explanation of what the particular procedure was. The doctor was very thorough and went out of her way to ensure my understanding. Well done every one and thankyou.
Visited Ophthalmology on November 2023
Review titled Eastbourne District General Hospital
Replied on 11 December 2023
Dear Christopher, Thank you for taking the time to leave your review. We are pleased to learn that you were seen promptly and staff took the time to explain your procedure. It is always reassuring to hear that our patients are treated with professionalism and kindness in line with our Trust values. We will pass your positive feedback to the Ophthalmology team at Eastbourne District General Hospital.
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Review titled So impressed.
Rated 5 stars out of 5
by Derek - Posted on 26 October 2023
I have to leave a review as I have had continually good treatment from the Urology Dept at the DGH. From receptionist to the nurses that deal with my Flexi-Cystoscopy's. A Dr was present at my last one (he had also dealt with me one time before this) so patient, so calm and reassuring, so professional. I feel so unlucky to have a cancer and yet so lucky to live in Eastbourne where i receive this fantastic treatment. Thanks so much.
Visited Urology on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Dear Derek, It was lovely to read your feedback sharing your positive experiences with us. We are pleased that all the staff you have come into contact with during your appointments with the Urology Department have been kind and that your treatment has continually been of a good standard, as we recognise this continues to be a worrying time for you. Please accept our best wishes and please be assured that your kind words will be shared with the team involved.
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Review titled Amazing help and care
Rated 5 stars out of 5
by Margaret Dugard - Posted on 24 October 2023
I was extremely impressed by such great professionalism displayed by all the specialists (bloods and e.c.g)and the consultant’s thorough examination and follow up care.
Visited Accident and emergency services on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
Dear Margaret, Thank you for taking the time to provide us with such lovely feedback following your attendance to the Emergency Department at Eastbourne District Hospital. It is reassuring to hear that you were treated with professionalism and received a thorough examination with good follow up care. We will share this positive experience with the team.
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Review titled Fantastic
Rated 5 stars out of 5
by Dean Cartwright - Posted on 01 November 2023
I was in A&E last night from 630pm To approximately 1030pm due to an eye injury at work. I just wanted to leave a little review to say thank you to the 2 separate nurses that saw me, the one who saw me first to take my pH levels and book in the eye doctor, and the second lady who gave me an eye flush out. (I'm so sorry I don't know your names!) Also a big thank you to the eye doctor who rectified the problem very quickly. After over hearing the conversation between the first nurse and the eye doctor on the phone regarding waiting times and how busy they were that night.. I just wanted to show my appreciation to everybody involved last night as they were incredibly busy and I think they done exceptionally well. I know eastbourne a&e get a lot of unfair criticism for their waiting times ect but being in there myself it was clear to see how hard everybody works. Thank you so much guys
Visited Accident and emergency services on October 2023
Review titled Eastbourne District General Hospital
Replied on 14 November 2023
Dear Dean, Thank you for taking the time to leave such positive feedback regarding the care you received in our Emergency Department at Eastbourne District General Hospital. We were pleased to learn that the injury you suffered to your eye was dealt with promptly, despite the level of patient activity. Your feedback is greatly appreciated and will be relayed to the teams involved.
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Review titled Unacceptable delays for my PEGJ tube
by ChronicallyTrying95 - Posted on 09 October 2023
I am a chronically ill patient with a number of serious and life threatening conditions. I was admitted as an emergency over a week ago because I had been without any nutrition for a week after failure to replace my NJ tube. I was promised I would be getting an emergency PEGJ tube after the weekend but over one week later nobody has bothered to get things in motion to place one, nor have I got my NJ tube so I have been without any feed now for almost three weeks which is totally unacceptable given my underlying health issues. On top of this, I felt belittled and humiliated by a team of doctors who seemed to imply that more problems were more Mental Health related which is ridiculous given I have almost died multiple times over the last few years. I just want the gastro team to seriously reflect on how chronically ill patients like myself rely on timely care and we need these medical devices to live. I have wasted another weekend in hospital with no idea when I am going to go to theatre and have my surgical tube places. I appreciate I am a super complex patient but it really is a straightforward procedure and I should be a priority case as I was told I was in A&E.
Visited October 2023
Provided by Care opinion
Review titled Eastbourne District General Hospital
Replied on 10 October 2023
We are sorry to learn that you are experiencing delays with the insertion of a PEGJ tube and recognise the distress this is causing you. As it would appear that you are currently an inpatient at Eastbourne District General Hospital, we would encourage you to speak to the Ward Matron regarding your concerns. Alternatively, you can contact our Patient Experience Team on 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
Provided by Care opinion
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Review titled Horrendous experience
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Have had Botox treatments on my bladder on several occasions all not very nice. I had my treatment recently and it was horrendous I was left in agony and losing lots of blood. Usually I lose blood for a day or so but this time three days later I am still losing. I have been in touch with the department just to be told I have to monitor it. I cannot face going through this again in six months time.
Visited Urology on October 2023
Review titled Eastbourne District General Hospital
Replied on 13 November 2023
We are concerned to hear of the problems you are experiencing following your Botox treatment on your bladder at Eastbourne District General Hospital. Patients should feel well cared for at all times and offered the opportunity to discuss any concerns they may have and we are disappointed this was not the case on this occasion. If you would like to discuss this matter further with a member of the Patient Experience Team, then please contact 0300 131 4784 or email esh-tr.PatientExperience@nhs.net
Information supplied by East Sussex Healthcare NHS Trust