Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Labour and delivery/maternity unit
Rated 5 stars out of 5
by Sara - Posted on 13 April 2023
I gave birth last week in the labour and delivery unit at The Cumberland infirmary and it changed my view on staying in hospital. I was very anxious having never been in hospital before for more than just an ultrasound. The maternity/labour and delivery team was absolutely amazing and made both me and my partner feel so very reassured and well taken care of. It was a hard long labour process but because of the care and kindness of all the staff and their empathy towards our situation we were made to feel calm and empowered at such a stressful time. We really felt that the team had our best interest and clearly explained everything that was happening during our labour and birth and talked us through options and choices we had which made us feel in control of the whole experience. The support after was equally kind and dignified. Our hospital stay is an experience we both look back on extremely positive and I can’t thank the department enough for that.
Visited Don't know on April 2023
Review titled Cumberland Infirmary
Replied on 14 April 2023
Good morning Sara Thank you for taking the time to share your experience on your recent birth and stay on our maternity / labour ward. I am pleased to read that your experience was so positive. I have shared your feedback with the Maternity Matron who will share it with the staffing team. I hope you and your new baby are doing really well. Take care Sylvia Patient Experience Manager
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Geraldine Robson - Posted on 02 June 2023
I recently needed treatment at the Cumberland Infirmary in Carlisle. I attended my GP and was given an 2 week urgent referral to the Gynaecology Dept. My Out Patient appointment was efficient, on time and extremely well managed. From there I was referred for a surgical procedure which was performed as a day case. The whole experience from entering the Elective Care Suite, my trip to the operating theatre and my period of recovery was exceptional. All staff were friendly but professional, knowledgeable, and very caring. They all made the whole experience much less traumatic than it could have been. The Gynaeology Department is run exceptionally well and I would not hesitate to recommend it. Thank you to all for such wonderful care.
Visited Gynaecology on April 2023
Review titled Cumberland Infirmary
Replied on 05 June 2023
Dear Ms Robson Thank you for taking the time to share your feedback on your recent experience with the Trust's women's outpatients gynaecology department and the elective care suite. It must have been a worrying time for you; I am pleased to read that the staff have made the whole experience less traumatic for you. I hope you are recovering well. Take care Sylvia Patient Experience Manager
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Review titled Absolutely fantastic staff
Rated 5 stars out of 5
by Lydia - Posted on 23 April 2023
I attended the acute medical unit via an emergency GP referral. All staff could not have been more brilliant, from the ladies at reception on arrival to the medical staff. I was given my own room immediately as I was struggling with bright lights- I was constantly updated with the doctors thoughts and assessments as well as being provided with information on next steps and timings. I was admitted on to larch ward as I had meningitis and the staff there were fantastic. I was treated with compassion and care. Every effort was taken to make me as comfortable as possible. Everywhere was very clean and tidy. The staff were all cheery and friendly. I cannot overstate how fantastic the staff are. On discharge, the doctor came to visit me and walked me through what had happened whilst at the hospital, which I really appreciated. Thank you so much. You all work so hard, and I am so grateful for your care, attention and expertise.
Visited Accident and emergency services on March 2023
Review titled Cumberland Infirmary
Replied on 25 April 2023
Good Morning Lydia Thank you for taking the time to share the feedback on your recent experience of our Acute Medical Unit and Larch Ward. Your feedback has been recorded and shared with the matron's for both services. I am pleased to read your feedback on the nursing and medical staff, which I am sure they will appreciate. I hope you have made a full recovery. Take care Sylvia
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Review titled Thank you A&E staff!
Rated 5 stars out of 5
by Erica Carfoot - Posted on 21 March 2024
Having had accident on the evening of Wednesday 13 whilst on holiday in Cumbria, I had excellent response from the ambulance service who delivered me to the Carlisle accident and emergency unit Having waited my turn to be seen it was all go! Staff extremely efficient and friendly. They realigned my 3x fractured ankle and put it in a temporary cast allowing me to return home down south to have the required surgery. Excellent service! Many thanks to all on duty that night and following morning.
Visited Accident and emergency services on March 2023
Review titled Cumberland Infirmary
Replied on 26 March 2024
Dear Ms Carfoot Thank you for taking the time to share your feedback relating to your recent attendance at our A&E Department following your accident whilst on holiday. Your feedback has been recorded and shared with the A&E Matron for her to share with her staff team. I hope your surgery has taken place and you are recovering well. Take care Sylvia Patient Experience Manager
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Review titled Excellent ultrasound
Rated 4 stars out of 5
by M Anderson - Posted on 12 March 2023
Just wanted to flag the excellent Ultrasound service I had on Sunday 12th March at 8am. I’ve had many an ultrasound during the last 10 year of illness, but the staff member made this the best experience ever. He was super knowledgeable, took me through the scan as it was progressing so I could see what he was reviewing & was both professional & put me at ease. Probably my best Ultrasound experience to date so wanted to feedback the great service, especially during an 8am Sunday appointment.
Visited Don't know on March 2023
Review titled Cumberland Infirmary
Replied on 13 March 2023
Dear M Anderson Thank you for taking the time to share your feedback relating to your ultrasound appointment on Sunday 12 March. It is really nice to read your feedback regarding the member of staff which I will ensure is recorded and shared with them. Thank you once again take care Sylvia Patient Experience Manager
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Review titled Endoscopy Service Excellent
Rated 5 stars out of 5
by Fred Ruddick - Posted on 15 February 2023
Attended today feeling a bit anxious, however from beginning to end the staff were organised, professional and caring. The system flowed effortlessly with each staff member knowing their role, and a clear sense of teamwork. All the staff I encountered explained procedures in understandable terms and were reassuring. The consultant and his team helped me through the procedure in a compassionate manner, supportive when it was a bit challenging. The student nurse on duty was also impressive in her relationships with patients, and a credit to the unit, and a product of qualified staff guidance. Please let the endoscopy team have a copy of this communication as NHS staff deserve positive feedback during such challenging times. Regards Fred Ruddick
Visited Gastrointestinal and Liver services on February 2023
Review titled Cumberland Infirmary
Replied on 16 February 2023
Dear Mr Ruddick Thank you for taking the time to share feedback on your recent endoscopy experience. As you rightly say, it can be a very anxious experience for those who attend, and from your reading your feedback all the staff were caring. I will share your feedback with the staff on the Endoscopy Unit. Take care Sylvia Patient Experience Manager
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Review titled Caring and professional care
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2024
I brought my elderly mother into A and E after she had fallen downstairs. She was assessed and treated within 3 hours and all of the staff were exceptionally kind to her and very professional in their approach. Very impressed overall with my mother's treatment.
Visited Accident and emergency services on February 2023
Review titled Cumberland Infirmary
Replied on 07 March 2024
Thank you for taking the time to share your feedback relating to your mother's recent A&E attendance. I am sorry to read of your mother's fall. Your feedback will be recorded and shared with the A&E staff team. I hope your mother has made a full recovery from her fall. Take care Sylvia Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by Andrew James Johnstone - Posted on 12 February 2023
Attended day surgery unit Saturday 11th February for gallbladder removal. Arrived in unit 8am they checked blood pressure etc went through paperwork I was third gallbladder on the list was taken to theatre upstairs around 9.35am. Got changed into my gown out belongings in a bag Dr inserted a cannula taken into theatre ,very busy day literally one in and one out the previous patient was still in theatre when I was getting changed. Taken into theatre they re check the paperwork name ,allergies type of operation , permission etc etc. Anaesthetist says lie on table relax ,oxygen mask on ,injection of anaesthetic in the hand Dr says don't worry we'll take.....and that was all I heard ,started coming round in the recovery room an hour or so later. Plenty staff around I was pretty fuzzy for a few minutes then regained proper consciousness stayed there 15 minutes or so . They check blood pressure asked if I was in pain put dressings on my wounds Taken on trolley back to the day surgery arrival on ground floor stayed on the trolley maybe 20 minutes given some toast and a coffee. Then they get you out the trolley dressed and into a chair . They get you to go to the bathroom as you have to be able to pee before you can go home. Took blood pressure again got pain medication to take home final bits of paperwork . They said I could call my wife to come and collect me around 1.30pm ,she was just finishing work and collected me around 2.45pm. Day after now I'm a bit tender but loads of folks worse off than me. I'm very grateful to all the staff involved in my care and can't praise or thank them enough. I have no doubt others will have had different experiences but I can only comment for myself. Thanks again to all. Andrew Johnstone
Visited General Surgery on February 2023
Review titled Cumberland Infirmary
Replied on 14 February 2023
Dear Mr Johnstone Thank for your taking the time to share your feedback regarding your recent gallbladder removal operation, and thank you for the full detail of your experience and the praise for all the staff. Your feedback has been recorded and will be shared with the staff team at the Day Surgery Unit at the Cumberland Infirmary. I hope you have been taking it easy and you are recovering well from your operation. take care Sylvia Patient Experience Manager
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Review titled Excellent service from NHS
Rated 5 stars out of 5
by Peter Cartmell - Posted on 23 January 2023
This was my first time in hospital. The pre assessment appointment was very efficient. The videos on NHS Lifebox were very informative and useful. On the morning of the surgery I was invited in early due to a cancellation. The whole process was well organised and efficient. All staff were welcoming and friendly. My operation was a gall bladder removal by key hole surgery. I also had issues with a hernia and I was delighted when told that they had also "repaired" my hernia. They and I was delighted to have 2 opertions in 1. We live approx 1.5 hours away from the hospital. The staff kept in contact with my wife who was "killing time" in Carlisle with progress and time I would be released. I know I should not include names but my operation took place at the Elective Care Suite/theatre on the 21/01/2023.
Visited General Surgery on January 2023
Review titled Cumberland Infirmary
Replied on 31 January 2023
Dear Mr Cartmell Thank you for taking the time to share your feedback relating to your recent pre assessment, lifebox and your gallbladder operation (and the bonus hernia repair) at the Elective Care Suite, Cumberland Infirmary. Your feedback has been recorded and it will be shared with the teams you had contact with. I hope you are recovering well from your surgery and you are still taking it easy. Take care Sylvia Patient Experience Manager
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Review titled Absolutely brilliant department!
Rated 5 stars out of 5
by Gill Slessor - Posted on 16 February 2023
I have been having treatment at the Cumberland Infirmary for an ongoing eye problem since the beginning of December. Every single member of the department I have come into contact with since my first visit has been supportive, caring and professional. The whole ophthalmology team obviously work well with each other - every one of them is reassuring, friendly, efficient and demonstrate great teamwork. Huge thanks to them all…
Visited Ophthalmology on January 2023
Review titled Cumberland Infirmary
Replied on 17 February 2023
Dear Ms Slessor Thank you for taking the time to share your experience of our Ophthalmology Department, which I have recorded and shared with the Sister and Matron for the Department. I hope your ongoing eye problem has been improving with treatment you have received. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust