Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Well looked after
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
I was in a&e for 9 hours with my mam yesterday after she had fallen down the stairs. I was so impressed with the thorough investigations and the kindness of each staff member we spoke to despite the department being extremely busy and the pressure they are working under they were fantastic. Lots of moans and groans coming from the waiting room due to the waiting time to see a consultant which was disheartening when you could see how hard the staff were working. You are all a credit to the NHS.
Visited Accident and emergency services on January 2023
Review titled Cumberland Infirmary
Replied on 18 January 2023
Dear Anonymous Thank you taking the time to share your feedback relating to your mam's recent attendance at our A&E Department at the Cumberland Infirmary. I am sorry to read of your mam's fall down the stairs and I hope she hasn't suffered any serious injuries. This must have been such a worry for you. Thank you for being so understanding of the pressures we are currently dealing with. I will share your feedback with the A&E Matron and Sisters. I hope your mam makes a quick recovery. Take care Sylvia Patient Experience Manager
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Review titled Maternity & women’s outpatients
Rated 5 stars out of 5
by Danielle Clarke - Posted on 04 January 2023
I was very nervous about many aspects of labour but I didn’t need to be. The maternity unit was very busy on the day I arrived but myself and my husband were looked after so well, everything was explained to me throughout the whole of delivery. Every member of staff we came into contact with was very friendly and helpful. I visited the women’s outpatients for scans and monitoring. The staff were very friendly and knowledgeable, they really looked after me. Thank you !
Visited General Medicine on December 2022
Review titled Cumberland Infirmary
Replied on 05 January 2023
Hello Mrs Clarke Thank you for taking the time to share your positive feedback regarding your experience with women's outpatients and our maternity ward. I have recorded and shared your feedback with both teams. Wishing you joy and happiness with your new baby. Take care Sylvia Patient Experience Manager
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Review titled No response, again!
Rated 2 stars out of 5
by Tim Riley - Posted on 13 November 2022
My wife and I have tried calling the hospital and asked to be put through to A&E several times, the phone rings for over 15 minutes with no response. We have a grand daughter admitted to hospital with severe respiratory issues and want an update. How difficult is it to put a receptionist on a phone in the appropriate ward whose task is to let nurses do their work and field questions from relatives. Our grand daughter is 3 months old...just
Visited Accident and emergency services on November 2022
Review titled Cumberland Infirmary
Replied on 14 November 2022
Dear Mr Riley Thank you for taking the time to share your experience regarding you and your wife trying to speak to a member of staff for an update on your granddaughter. I will share your feedback with the A&E Matron. If you would like to raise your concerns with the Patient, Advice & Liaison Service you can email them PALS@ncic.nhs.uk or ring 01228 814 008 - you can leave a message and a member of staff will return your call. Take care Sylvia Patient Experience Manager
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Review titled Lovely staff and quick treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2022
Staff were great, very kind and caring. Treatment was very quick and they did everything they could to make sure I was comfortable throughout the visit. Big thanks to them all!
Visited Accident and emergency services on November 2022
Review titled Cumberland Infirmary
Replied on 14 November 2022
Dear Patient Thank you for taking the time to share your feedback regarding your recent visit to the Cumberland Infirmary, which I have recorded. I hope you are recovering well. Take care Sylvia Patient Experience Manager
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2022
My mother attended as an emergency during the night. We were in the department from the early hours until the evening. The service was outstanding. All staff were so helpful and caring. During a very stressful few hours they looked after both her, my sister and me. Nothing was too much trouble. She regained consciousness and was transferred to a ward. Thanks again to all concerned including the ambulance crew, the radiology department and the reception staff. You are all a credit to your profession.
Visited Accident and emergency services on October 2022
Review titled Cumberland Infirmary
Replied on 03 October 2022
Dear anonymous Thank you for taking the time to share your feedback regarding your mother's attendance at our A&E department at the Cumberland Infirmary. It must have been a very worrying time for you and your sister. Your feedback will be recorded and shared with the teams concerned. I hope your mother is recovering well on the ward. If you or any family members would like to send her any messages and or photos please email them to PET@ncic.nhs.uk with her name, date of birth and what ward she is on and the team will ensure she receives them. Take care Sylvia Patient Experience Manager
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Review titled Maternity
Rated 5 stars out of 5
by Jess H - Posted on 11 July 2023
During my pregnancy I had got a UTI which was worrying as I was bleeding so I went to the Cumberland infirmary as my local hospital is closed on a weekend and I met a midwife who was amazing, she was so kind and very attentive to the care I needed. She listened to everything I said including talking about my family life. I then fell sick about 4 weeks after that incident and I got the same midwife again and she was so lovely once again - this time having to stay overnight and she was just a star. I then went into labour 4 weeks after that and I rang them and to hear her voice and her ask me if I had childcare for my first child made me so happy, I was so happy to have her be part of the birth and I knew she had listened to me at both appointments as she remembered my first borns name and knew who would be watching him whilst I birthed my second child. Just an overall amazing experience and that’s all down to the midwife I had. The student midwife who delivered my baby was equally as lovely and went above and beyond to help and give me professional care. If I have any more babies in the future I would definitely go back to the Cumberland Infirmary. Thank you to all the great staff in the maternity ward ✨💗
Visited Don't know on October 2022
Review titled Cumberland Infirmary
Replied on 14 July 2023
Dear Jess Thank you for for taking the time to share your feedback relating to your second pregnancy and the birth of your second child and the experience and relationship you had with the midwife. I will record your feedback and share it with the maternity team at the Cumberland Infirmary. I wish you well with both your children. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust