Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Mixed level of care
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2023
On the whole good staff considering short staffing, was given wrong meds which thankfully I spotted in time, the meds I brought in were returned to my luggage, a move which senior nurse was unhappy about and rightly so. There are some true angels but also some that are so tired they need to quit. Food? What can I say? Slop. No showers/ baths allowed due to infection control, couldn’t wash properly perched at a bathroom sink. If I was scoring it’s 7 out of 10.
Visited Respiratory Medicine on July 2023
Review titled Cumberland Infirmary
Replied on 01 August 2023
Dear Patient Thank you for taking the time to share your feedback relating to your recent inpatient stay. I am very sorry your experience isn't what the trust aims to deliver to all patients. If you would like to share the name of the ward that you were an inpatient on, for me to feed back your experience could you please email PALS@ncic.nhs.uk or ring the Patient Advice & Liaison Service on 01228 814 008 or 01946 523 818. Thank you for your 7/10 scoring, this is very reflective of your experience. Take care Sylvia Patient Experience Manager
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Review titled Visiting hours
Rated 3 stars out of 5
by Anonymous - Posted on 22 July 2023
Not impressed with the visiting hours due to the fact I was left standing for 20 mins after I ran the buzzer to visit my son and no one answered I lost precious time with my son.why is there no one answering for such a long time I understand the nurses are busy but surely someone must hear the buzzer.i wasn't very happy atall.
Visited Children's & Adolescent Services on July 2023
Review titled Cumberland Infirmary
Replied on 24 July 2023
Dear visitor I am sorry to read of your experience when you attended the hospital to visit your son and how the wait you experienced impacted on time with your son. If you would like to discuss your experience with the ward manager or matron please contact Patient, Advice & Liaison Service (PALS) on 01228 814 008 or email PALS@ncic.nhs.uk with the details of the ward and date and the PALS officer can arrange for you to receive a phone call. Take care Sylvia Patient Experience Manager
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Review titled Thank you so much
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
I recently had to spend some time in Hazel ward at the Cumberland Infirmary after a slight complication from surgery found me back in Accident & Emergency. I want to thank all of the staff on the ward for the outstanding level of care that they gave me whilst I was there. Especially one of the nursing staff who supported and helped me whilst I was at my most vulnerable. You are a credit to nursing, the hospital and the NHS. I also want to thank the wonderful A&E staff at the Cumberland Infirmary who initially took me in and gave me a sense of safety and reassurance during a worrying time. The food I had during my short stay was delicious. Thank you. I simply cannot find the words to relay how grateful I am to everyone in the hospital. You are all heroes. From the bottom of my heart - Thank You.
Visited General Surgery on July 2023
Review titled Cumberland Infirmary
Replied on 05 July 2023
Dear Patient Thank you for taking the time to share your feedback relating to your recent attendance at our A&E Department and your short stay on Hazel Ward. It is nice to received such lovely feedback from patients which I will record and share with both A&E and Hazel Ward matrons. I hope you are continuing to recover well from your surgery and your stay on Hazel Ward. Take care Sylvia Patient Experience Manager
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Review titled Terrible Experience
Rated 1 star out of 5
by A Wilson - Posted on 15 July 2023
I received a phone call from a doctor saying my blood levels were dangerously low and I need to go straight to a & e. Got to a & e and the doctor had phoned ahead. Then I waited 5 hours outside in the rain with a & e staff aware I could collapse any moment without being seen. I Informed reception I was leaving but they insisted I see the triage nurse before leaving. All the triage nurse wanted was for me to sign a disclaimer notice with no questions about my welfare. Even if I have to go to Hexham I will not be back.
Visited Accident and emergency services on July 2023
Review titled Cumberland Infirmary
Replied on 18 July 2023
Dear A Wilson Thank you for taking the time to share your recent experience with us, I am sorry to read that you waited outside in the rain for 5 hours and for not being seen by a clinician for the reason your GP wanted you to attend our Emergency Department. If you would like to speak to a Matron about your experience then please contact the Patient Advice & Liaison Service: 01228 814008 or PALS@ncic.nhs.uk and they can arrange this for you. I can't make any comment on what was happening in the Emergency Department when you attended or if the junior Doctor strikes impacted on your wait, but a conversation with the Matron may help us identify any learning from your experience. Take care Sylvia Patient Experience Manager
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Review titled Well looked after and fixed !!
Rated 5 stars out of 5
by Holly - Posted on 07 August 2023
I had knee troubles and found out I had a meniscus tear and cyst, I didn't have to wait months and months for my operation and my surgeon was amazing,kind,warm and explained everything that happened so I understood :) amazing.the condition had practically taken over my life and my wonderful surgeon and team fixed me, forever grateful thank you so much
Visited Rheumatology on July 2023
Review titled Cumberland Infirmary
Replied on 09 August 2023
Dear Holly Thank you for taking the time to share your lovely feedback relating to your recent surgery and the staff who looked after you. We record and report on all compliments. Positive feedback is always appreciated; so thank you. I hope you are recovering well from your surgery. Best wishes Sylvia Patient Experience Manager
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Review titled Fantastic care and outstanding staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Currently receiving care on Aspen ward been here nearly 2 weeks every staff member on this ward is amazing, caring brilliant people.
Visited General Surgery on June 2023
Review titled Cumberland Infirmary
Replied on 19 June 2023
Dear patient Thank you for taking the time to share your feedback relating to staff on Aspen Ward whilst you have been an inpatient. It is lovely to read that the staff are amazing, caring and brilliant. I have shared your feedback with the ward manager and the matron for Aspen with a request to share your feedback with the ward staff team. Take care Sylvia Patient Experience Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Mike Sales - Posted on 06 May 2023
Having been 'urgently referred' to the Ophthalmic Department at Cumberland Infirmary by my G.P. I received an appointment within 48 hours. On attending this appointment and, having only recently moved to the area, the treatment that I received was excellent. Although the department had no history of my visual impairment (I have been sight-impaired since birth) I was given the time and courtesy to fully explain my situation. I was also given extremely valuable information as to the nature of my current issue and immediate remedial care. The need for a follow-up appointment with a specialist in retinal issues was discussed and this has now been arranged much faster than I was expecting given previous experience when living in London. Both myself and my wife would like to thank the Nurse Specialist for the professionalism, help and empathy shown.
Visited Ophthalmology on May 2023
Review titled Cumberland Infirmary
Replied on 09 May 2023
Dear Mr Sales Thank you for taking the time to share with us your experience of our Ophthalmology Department following your urgent referral. I will record and share your feedback with the Sister for the department and she will ensure it is shared with staff involved in your care. I am pleased to read that your appointment was so thorough and you were given the time to share your history. Take care Sylvia Patient Experience Manager
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 08 May 2023
Asked why I am in A&E, rubbish all over the floor, prisoner swearing in reception despite the attempts of the police to calm him, three hours sitting in reception in significant pain with no treatment. I am NHS but was ashamed to be associated with the NHS throughout this traumatic experience.
Visited Accident and emergency services on May 2023
Review titled Cumberland Infirmary
Replied on 09 May 2023
Dear Anonymous Thank you for taking the time to share your feedback relating your recent attendance at A&E. I am really sorry to read how negative your experience was. This is not how we want our patients to feel when they have accessed any of our services. If you would like to speak to the A&E Matron about your experience please contact our Patient Advice & Liaison Service (PALS) who can provide you with some support to do this. PALS can be contacted via phone - 01228 814 008 or 01946 523 818 or you can email PALS@ncic.nhs.uk Take care Sylvia Atherton Patient Experience Manager
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Review titled Excellent Care
Rated 4 stars out of 5
by Michael Thompson - Posted on 01 May 2023
I was in A&E and Larch AMU for 2 nights recently. Excellent care. Every Doctor Nurse and member of staff couldn’t have been more efficient and helpful. Thank you.
Visited Accident and emergency services on April 2023
Review titled Cumberland Infirmary
Replied on 02 May 2023
Dear Michael Thank you for taking the time to share your feedback relating to your recent attendance to A&E and your stay on our Acute Medical Unit (Larch A). I have shared your feedback with the matron with a request for her to share with the staff teams. I hope you remain well following your discharge. Take care Sylvia Patient Experience Manager
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Review titled Brilliant people and a great outcome
Rated 5 stars out of 5
by Christopher Orr - Posted on 12 April 2023
I visited the Ophthamology department yesterday (11.4.23) at Carlisle Hospital to have YAG laser capsies treatment in both eyes. The Sister and her colleague were fantastic - making the whole event much better than I'd imagined in the days before. Thankyou to them both. (sorry I cant give their names but this website doesn't allow this - I can't understand why)
Visited Ophthalmology on April 2023
Review titled Cumberland Infirmary
Replied on 13 April 2023
Good morning Mr Orr Thank you for your feedback relating to your visit to our Ophthalmology Department. I have recorded your feedback and shared it with the Sister for the department. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust