Cumberland Infirmary
Newtown Road, Carlisle, Cumbria, CA2 7HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Medical procedures unit
Rated 5 stars out of 5
by Elaine Clegg - Posted on 04 January 2024
Amazing staff, so attentive, caring, professional and hard working. Listened to my needs and made me feel important
Visited Don't know on January 2024
Review titled Cumberland Infirmary
Replied on 04 January 2024
Dear Ms Clegg Thank you for taking the time to share your feedback relating to your experience when attending our Medical Procedures Unit. Your feedback will be recorded and shared with the staffing team - I am sure they will be pleased to know how positive your experience was. Take care Sylvia Atherton Patient Experience Manager
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Review titled Wonderful nurses
Rated 5 stars out of 5
by Kevin Clark - Posted on 29 April 2024
Was admitted to Hazel ward quite a few times during the course of 2023, the staff are absolutely brilliant, nothing is ever too much for them and they work non-stop in a challenging environment. Truly wonderful nurses
Visited Gastrointestinal and Liver services on December 2023
Review titled Cumberland Infirmary
Replied on 30 April 2024
Dear Mr Clark Thank you for your feedback for the nursing staff on Hazel Ward. I will record your feedback and share this with the ward manager to share with the nursing team. I hope you are keeping well. Take care Sylvia Patient Experience Manager
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Review titled Saved my life
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
Unfortunately I had severe miscarriage hemorrhaging that meant I lost my baby but also nearly lost myself in the process. I spent several days in resus, had to deliver my baby and ended up with emergency surgery. The support and care I have received through this time has been absolutely phenomenal from a variety of departments and every single member of staff treated me with dignity and sensitivity. I have been in the hospital for nearly a week in resus, aspen and gynecology and without their help I wouldn't not be here. Thank you for everything.
Visited Gynaecology on December 2023
Cumberland Infirmary has not yet replied.
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Review titled Calm, Encouraging, Professional
Rated 5 stars out of 5
by Richard - Posted on 12 October 2023
I am 84 tears old and was admitted to A&E with breathing difficulties after a holiday abroad. Convinced that I was in the wrong place and could easily get better with a course of antibiotics at home I was not a model patient. The staff, without exception, took time to convince me I needed to stay, examined me thoroughly explaining everything as they went. I was kept up to date with what was going on and the likely outcome. Everyone I came into contact with was cheerful, friendly and professional. I was treated with respect at all times. Later in the day I was admitted to the AMU where I stayed for four days. Here too everyone I came in contact behaved in a friendly but highly professional manner. My reluctance to go to hospital was based on hearsay stories of A&E and NHS failures. My experience has shown me a service dedicated to providing the highest standards of care. I will not resist any future recommendation that I be admitted to hospital. Thank you all
Visited Accident and emergency services on October 2023
Review titled Cumberland Infirmary
Replied on 13 October 2023
Dear Richard Thank you for taking the time to leave your honest feedback relating to your recent A&E attendance and your inpatient stay on AMU. I am please to read that your experience and restored your faith in the services provided by our A&E Department and the NHS. Your feedback has been shared with the staff teams on A&E and AMU. I hope you are recovering well. Take care Sylvia Patient Experience Manager
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Review titled The nurses and doctors were kind and efficient
by septembermm87 - Posted on 16 October 2023
My daughter put her hand through a window and needed the wound closing. It looked like a very busy night, but we were seen quickly, and the nurses and doctors were kind, efficient, and good-humoured.
Visited October 2023
Provided by Care opinion
Review titled Cumberland Infirmary
Replied on 16 October 2023
Dear septembermm87 Thank you for taking the time to share your feedback relating to your daughters recent attendance at our A&E Department. I am pleased to read your daughter was seen quickly and you didn't have too long of a wait. It sounds as if the staff you came into contact made the experience for you both better. Your feedback will be recorded and shared with the staff in the A&E department - they really do appreciate receiving lovely feedback. I hope your daughter's wound heals quickly. Take care Sylvia Patient Experience Manager
Provided by Care opinion
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Review titled Compassion and kindness.
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
I visited a&e today on advice from women’s outpatients. The triage nurse was lovely and found me a private room so I didn’t have to sit bleeding in the waiting room. I am a very anxious person and each doctor/nurse I saw was brilliant. They made a horrible experience much better and were very quick and reassuring. I’ve had bad experiences in the hospital in the past so I was very nervous but the kindness today was lovely. Thank you
Visited Accident and emergency services on September 2023
Review titled Cumberland Infirmary
Replied on 11 September 2023
Dear patient Thank you for taking the time to share your feedback relating to your recent A&E attendance. I am sorry to read why you had to attend, but pleased that you were treated with kindness. I will share your feedback with A&E matron who will then ensure this is shared with the staff in the department. Take care Sylvia Patient Experience Manager
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Review titled Communication
Rated 3 stars out of 5
by Anonymous - Posted on 01 November 2023
My 88 year old father was taken by ambulance to A&E on Sunday 8pm , he was assessed approx Monday 1am and sat in a chair in A&E department until 4am and only then when he needed assistance to go to the bathroom did a nurse say he shouldn’t be sitting this length of time and a temp bed in the A& E corridor was used until Monday 5pm where he was placed on AMU ward . Staff are very kind however the communication between them is shocking , my father has dementia and we had to make them aware all the time , nothing on his notes to inform them of this condition .We had to get medical history information from our GP in Scotland to give to the hospital as they couldn’t access his records which we did and made them aware we had them but no one appeared to want to take them off us for several hours . For 5 days we were told procedures/ investigations would be complete the next day , some happened others moved till the next day , then the next . We were informed he would be coming home without one of the major investigations until we insisted this happened and made them aware of how unhappy we were about this and the investigation happened so he was allowed home without a home assessment completed. As a family our experience was disappointing
Visited Accident and emergency services on September 2023
Review titled Cumberland Infirmary
Replied on 13 November 2023
Dear Anonymous Thank you for taking the time to share your feedback. I am sorry to read your father's experience and the experience you and your family had. This is not the level of care and communication that we aim to deliver. If you would like to raise your concerns with the Patient, Advice & Liaison Service (PALS) they can arrange for you to discuss your experience with a member of staff. PALS email - PALS@ncic.nhs.uk or phone 01228 814 008. Take care Sylvia Patient Experience Manager
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Review titled Patience under pressure
Rated 5 stars out of 5
by C Lauder - Posted on 22 September 2023
Whilst holidaying in the Lake District my partner was taken ill. We travelled to Carlisle A & E arriving shortly after 20.30. Even though the waiting room was very busy he was assessed fairly quickly by a very caring and considerate nurse. He then didn't have too long a wait before blood tests & Covid swabs were taken. I won't bore you with the medical procedures he had but I wanted to thank all the staff who were professional; calm; considerate and reassuring during our time there. The department was (I believe) understaffed due to strike action and they were swamped with ambulance patients and severe trauma patients but remained focussed and professional all the time. Unfortunately we were in the department for six hours-with a large portion of the delays being due to the severe cases brought in by ambulance. This long stay allowed us to witness first hand some of the abusive patients that they have to deal with on top of everything else. At least two of the patients appeared to be habitual drunks who were extremely rude; disruptive and taking up the valuable time of many staff with their inappropriate behaviour. I believe it was the senior clinician in the department who treated my partner and I want to especially thank him for his calm; friendly and gentle manner with us during a very anxious time. Thanks too to one staff member who was constantly cheerful every time he passed by and who brought us both water as we were waiting for the treatment to be completed. I really hope that this message reaches the staff who were working on 21/09/23 between 20.30 to 3am on 22/09/23.
Visited Accident and emergency services on September 2023
Review titled Cumberland Infirmary
Replied on 25 September 2023
Dear C Lauder Thank you for taking the time to share your feedback relating to yours and your partner's recent A&E attendance and for your understanding of how busy the department was. I am pleased that your wait and experience was made better by the staff you both came into contact with. I will ensure that your feedback is shared with the Matron for the department who will share it with the staffing team that were on duty. I hope your partner is recovering well and you were able to enjoy any time left of your holiday. take care Sylvia Patient Experience Manager
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Review titled Compassion and clarity
Rated 4 stars out of 5
by Anonymous - Posted on 19 September 2023
My husband was in an and E yesterday. Despite a busy waiting room, we were treated in the indicated time. The doctor concerned was from across the pond and was most courteous, explaining things well and chasing up on specialist advice. If all doctors were like him under stress on a busy day your infirmary would be in safe hands. Our only quibble was not being informed that my husband would not be admitted but could go home. This omission by an unknown person kept us for an extra three hours which could have made room for others in a crowded a and e
Visited Accident and emergency services on September 2023
Review titled Cumberland Infirmary
Replied on 25 September 2023
Dear anonymous Thank you for taking the time to share your feedback relating to your husband's recent attendance at our A&E department. I am pleased to read your feedback regarding the Doctor who treated your husband. I will share your feedback with Matron for A&E, for her to share with the staffing team and discuss the extra 3 hours you both spent unnecessarily in the department. Take care Sylvia Patient Experience Manager
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Review titled Mixed level of care
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2023
On the whole good staff considering short staffing, was given wrong meds which thankfully I spotted in time, the meds I brought in were returned to my luggage, a move which senior nurse was unhappy about and rightly so. There are some true angels but also some that are so tired they need to quit. Food? What can I say? Slop. No showers/ baths allowed due to infection control, couldn’t wash properly perched at a bathroom sink. If I was scoring it’s 7 out of 10.
Visited Respiratory Medicine on July 2023
Review titled Cumberland Infirmary
Replied on 01 August 2023
Dear Patient Thank you for taking the time to share your feedback relating to your recent inpatient stay. I am very sorry your experience isn't what the trust aims to deliver to all patients. If you would like to share the name of the ward that you were an inpatient on, for me to feed back your experience could you please email PALS@ncic.nhs.uk or ring the Patient Advice & Liaison Service on 01228 814 008 or 01946 523 818. Thank you for your 7/10 scoring, this is very reflective of your experience. Take care Sylvia Patient Experience Manager
Information supplied by North Cumbria Integrated Care NHS Foundation Trust