Croydon University Hospital
530 London Road, Thornton Heath, Surrey, CR7 7YEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent treatment from a kind and caring team
Rated 5 stars out of 5
by Lynnda Robson - Posted on 19 September 2023
My GP found a lump in my right breast in March 2023 and referred me to CUH Breast Cancer Unit. I saw a consultant within two weeks, who found another lump in my left breast and sent me for mammograms, uItrasounds and biopsies at the in-house Bradbeer Breast Cancer Unit. I was then referred to a consultant breast surgeon, had further MRI’s and opted for a bilateral lumpectomy, rather than a mastectomy, which was carried out in June 2023. The surgeon, her team and the Macmillan nurses were always kind, efficient, knowledgeable, helpful and took time to explain everything to me and discuss the best way forward throughout the whole process of around 20 appointments for various investigations. The surgeon did an excellent job during the operation and I had very little pain afterwards and was up and about within three days. Unfortunately during this operation she found a ‘suspicious nodule’ which turned out to be malignant and I had further surgery on my right breast in July. I cannot speak too highly of the treatment I received throughout from all the wonderful staff at CUH. The ladies who staff the Bradbeer Unit and dealt with my scans, mammograms and biopsies were likewise always kind, cheerful and encouraging and the ward nurses who looked after my post-operative care also went the extra mile to make me comfortable. I am now scheduled for two weeks radiotherapy at the Royal Marsden in Sutton which should be the last stage in my treatment.
Visited Breast Surgery on June 2023
Croydon University Hospital has not yet replied.
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Review titled A&E visit for a 101-year-old
Rated 4 stars out of 5
by Tom Griffiths - Posted on 25 May 2023
Our 101 year old aunt needed to be checked following a minor fall. She was brought in by ambulance from her care home, and family joined her a bit later. She was checked over in Majors (room 27) and treated very kindly by her allocated nurse, and the two doctors she saw. She had a CT scan and a separate x-ray, both by the same technician, again charmingly handled. All medical staff and porters were extremely gracious and kind, and she wants us to pass on her heartfelt thanks. It was a bit difficult waiting between procedures sometimes, but she felt safe at all times. Very well done.
Visited Accident and emergency services on May 2023
Croydon University Hospital has not yet replied.
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Review titled Great team at coulsdon clinic
Rated 5 stars out of 5
by Maxine - Posted on 17 May 2023
I had a BCC removed from my cheek yesterday. The surgeon and his team made me feel very relaxed and staff very easy to talk to. The whole experience from the staff that dealt with me was excellent, I would like to thank them all for making my visit very comfortable.
Visited Don't know on May 2023
Croydon University Hospital has not yet replied.
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Review titled Excellent treatment from a kind and caring team
by Anonymous - Posted on 23 August 2023
My GP found a lump in my right breast in March 2023 and referred me to CUH Breast Cancer Unit. I saw a consultant within two weeks, who found another lump in my left breast and sent me for mammograms, uItra-sounds and biopsies at the in-house Bradbeer Breast Cancer Unit. I was then referred to a consultant breast surgeon, had further MRI’s and opted for a bilateral lumpectomy, rather than a mastectomy, which was carried out in June 2023. The surgeon, her team and the Macmillan nurses were always kind, efficient, knowledgeable, helpful and took time to explain everything to me and discuss the best way forward throughout the whole process of around 20 appointments for various investigations and treatment. The surgeon did an excellent job during the operation and I had very little pain afterwards and was up and about within three days. Unfortunately during this operation she found a ‘suspicious nodule’ which turned out to be malignant and I had further surgery on my right breast in July. I cannot speak too highly of the treatment I received throughout from all the wonderful staff at CUH. The ladies who staff the Bradbeer Unit and dealt with my scans, mammograms and biopsies were likewise always kind, cheerful and encouraging and the ward nurses who looked after my post-operative care also went the extra mile to make me comfortable. I am now scheduled for two weeks radiotherapy at the Royal Marsden in Sutton which should be the last stage in my treatment.
Visited May 2023
Croydon University Hospital has not yet replied.
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Review titled Mix-up with my prescription
by Rod2023 - Posted on 11 May 2023
Though I was taken in on time, the actual procedure started only around 12:00 noon which took around 5 mins. Then a wait for the report and then wait in the massive queue for another 1:45 mins to collect a token for the medicine in the pharmacy. And then after the long wait when my turn came my prescription was not sent to the pharmacy by the Urologist who had specifically informed me to collect my medicine only from the hospital pharmacy. I had then rush back to see my Urologist for the missed prescription who had left office by now. Fortunately, some other person helped me with it.
Visited May 2023
Provided by Care opinion
Croydon University Hospital has not yet replied.
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Review titled The team was fantastic
by Aaronxc23 - Posted on 09 May 2023
Just finished surgery at Croydon University Hospital Team was fantastic - big shout out to team at Coulsden clinic - surgeon and staff were amazing - feel blessed for having such a great health hospital service in this country - truly undervalued - in a Bit of pain now but that will go in time - thanks again to the staff ❤️🩹
Visited May 2023
Provided by Care opinion
Croydon University Hospital has not yet replied.
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Review titled Extraordinary culture at this hospital
Rated 5 stars out of 5
by Helen - Posted on 15 May 2023
This is my local hospital and I've visited several different departments over the past few months, most recently paediatric A&E last night. Every single time I've visited, including last night, all the staff I've met have been kind, courteous, compassionate and friendly. I can honestly say I haven't encountered a single staff member who hasn't fitted that description in 4 trips here since the start of the year. That's despite some of the departments clearly being under a lot of pressure at different points. I think that's remarkable, and it must be related to the hospital culture. Thank you to all the staff who work to maintain that culture. I'm sure it isn't easy at times, but it makes a huge difference to patients and carers.
Visited Accident and emergency services on May 2023
Croydon University Hospital has not yet replied.
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2023
I ruptured my Achilles in January and after a trip to A&E, I was told to wear a boot whilst they booked me in for a scan. I was then booked into a scan and told I had a micro tear to my achilles and was told to wear my boot for six weeks. After further assessment of the leg, they went against the results from the ultrasound and said I should wear the boot for 6 weeks and from there we will reassess. After the six weeks went by, I saw another doctor and he asked whether i had seen anyone since my last trip to the hospital (was obviously a no). He then assessed my leg and said he is going to put me in for an MRI before he will give me plan of action. I then went to the MRI department and booked myself in. I received a letter in the post for an appointment to discuss my MRI results scheduled in 7 weeks time. I first complained about this as it had already been 8 weeks without no clear instructions on what to do other than using guidance from other people on Youtube. I was not told how many wedges to remove or when i can start weight bearing. Anyways the hospital rescheduled for 2 weeks time instead and an hour before my appointment cancelled. It is super frustrating as i feel like i have wasted the last 11 weeks not knowing a thing to do. I have had zero contact from my doctor about anything. This is extremely unnacceptable.
Visited Orthopaedics on April 2023
Croydon University Hospital has not yet replied.
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Review titled Lack of care and unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
I have been a patient for 8 years. Consultant appointments waiting times over two hours, does not listen to my health problems, she is very busy excuse, drugs costs as an excuse for lack of help, once a year appointments, impossible to see a consultant if you have pain, appointments system always cancelling and postponing, rude nurses, the worst experience of my life.
Visited Rheumatology on April 2023
Croydon University Hospital has not yet replied.
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Review titled Speedy service and excellent and encouraging care
Rated 5 stars out of 5
by Anonymous - Posted on 07 April 2023
I counted 33 people in the waiting room at A&E - it was late morning and and more were arriving all the time. There was a long queue to register and I thought I'd be there for hours. Amazingly I was seen within about an hour, and not only was the doctor as efficient as you'd hope but was also positive and encouraging, explaining as he/she dressed my wound, how a positive attitude can enhance healing. I have a lot of health issues but I came out feeling uplifted and more hopeful about my life than I had in months.
Visited Accident and emergency services on April 2023
Croydon University Hospital has not yet replied.
Information supplied by Croydon Health Services NHS Trust