Croydon University Hospital
530 London Road, Thornton Heath, Surrey, CR7 7YEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled I felt confident in their hands
by Rev Paul - Posted on 24 August 2023
I was very pleased with the way I was treated at CUH in Coulsdon Ward where I attended for a prostate biopsy. The staff were caring and friendly, and explained everything very clearly. The urology team were very professional and helped to make an unpleasant procedure more bearable. I felt confident in their hands. The only negative thing was the amount of waiting time between signing in and the procedure starting.
Visited August 2023
Provided by Care opinion
Croydon University Hospital has not yet replied.
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Review titled Dermatology urgent pathway- does anyone answer the phone??
Rated 1 star out of 5
by Zoe Leroy - Posted on 19 October 2023
I am under the dermatology department on the urgent pathway (2ww). At first my experience was very good, seen quickly and got my first excision appointment a couple of weeks later. Doctor is excellent. However, I have 4 areas that need excising and was told that two could be done at each visit. Unfortunately despite a note on my record I was only booked for a single slot so could only have one area done. I was told that I would be contacted about the next date but now 6 weeks later and 15 phone calls all of which were not picked up and one email which still hasn’t been answered after 2 weeks. I’m yet to find out a date. Do you have anyone manning your phones??
Visited Dermatology on August 2023
Croydon University Hospital has not yet replied.
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Review titled Please pass on my thanks
by hawkjw37 - Posted on 04 September 2023
I tripped over and landed on my nose and started to bleed fairly badly. I pinched my nose until the ambulance arrived. I was seen by the paramedics who checked my medical record thoroughly. They kept me talking the whole time. I was taken to the emergency department at Croydon University Hospital by the London Ambulance Service. I was has seen very quickly and had 2 sets of XRays taken. My finger was popped back in the place. Please pass on my thanks to the staff at the new Addington ambulance station, and both the emergency department and urgent care centre at Croydon University Hospital.
Visited August 2023
Provided by Care opinion
Croydon University Hospital has not yet replied.
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Review titled Early pregnancy unit - Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
Appointment at 10:40 waiter for 1hr 30mins with no feedback after multiple times asking for our turn. Then the receptionist told us the doctor will arrive in 20 mins, 45 mins later i had to ask again however now she doesn’t know the wait time. Don't mind the wait if we get a semi accurate time or continuous feedback that we have no been forgotten with a smile. Lazy receptionist with no patient support unfortunately.
Visited Gynaecology on August 2023
Croydon University Hospital has not yet replied.
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Review titled Fantastic Blood Test Team
Rated 3 stars out of 5
by Anonymous - Posted on 13 July 2023
Today I was asked to go for a blood test and when I arrived there were no appointments available. The team were overwhelmed with requests but were polite and helpful to everyone, despite the intense pressure they were under. Thank you.
Visited Don't know on July 2023
Croydon University Hospital has not yet replied.
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Review titled Exception Duty of Care - Healthcare at its best
Rated 5 stars out of 5
by Deborah Guilford - Posted on 29 June 2023
Having been referred to A&E today by my GP I would like to thank everyone involved from admission to discharge for the thoroughly exceptional duty of care shown by all the staff involved particularly the ED doctor that carried out numerous tests and examinations to ensure my health condition was not in any danger ; apart from the long wait to see each department ; once I was seen each department showed complete compassion and concern and duty of care in addressing my medical issues; from start to finish- I would like to take this opportunity in thanking each and everyone involved and to commend them for their care and attention shown , thank you everyone who was involved and on duty on Wednesday 28th June 2023; from 13-30 pm to 18.30 pm, your services were greatly appreciated in resolving my medical issues. Many thanks and kindest regards Mrs Deborah Guilford
Visited Accident and emergency services on June 2023
Croydon University Hospital has not yet replied.
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Review titled Excellent and caring staff
Rated 5 stars out of 5
by shirene Tahir - Posted on 03 June 2023
Our son was seen by accident and emergency staff and broken arm put in a cast by amazing staff. Following day had an opwration again by professional staff supported by play team nurse. The after care by another nurse was amazing. We really were so greatful for the care our son received from the diffrent departments from the minute we arrived until his discharge.
Visited Children's & Adolescent Services on June 2023
Croydon University Hospital has not yet replied.
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Review titled Excellent and rapid treatment
Rated 5 stars out of 5
by Gary White - Posted on 04 June 2023
I presented with Asthma, was triaged, examined by a Dr and on a nebuliser within 10 minutes. Bloods taken, had a chest x-ray and was re-examined and discharged with appropriate antibiotics. Excellent care throughout.
Visited Accident and emergency services on June 2023
Croydon University Hospital has not yet replied.
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Review titled Very good service
Rated 5 stars out of 5
by Angela - Posted on 21 June 2023
I have an outstanding service from the orthopedic team I was seen by the surgeon this morning who gave me a steroid injection which actually fixed my broken shoulder in December thank you
Visited Orthopaedics on June 2023
Croydon University Hospital has not yet replied.
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Review titled Great Team
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
I recently had a back molar removed, I am very anxious but opted to have it taken out under local anaesthetic rather than wait for general. on the day I was obviously nervous and scared but the team of 3 ladies put me at ease, I was made aware of what was happening and told what to expect. I was shaking so bad at one point one of the assisting dental nurses rubbed my temples and spoke to me calmly, it really did help. I think this department is great, from my first consultation up to the extraction I felt like I was a priority and not just a number. This team of ladies specifically deserve a medal for patient skills.
Visited Oral and Maxillofacial Surgery on June 2023
Croydon University Hospital has not yet replied.
Information supplied by Croydon Health Services NHS Trust