Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Car park 6
Rated 3 stars out of 5
by Anonymous - Posted on 04 October 2023
My mum has been in the royal since 11/7/2023 still there . The ward she has been in and is on now are accessed from car park 6 . On many occasions family visiting can not find a parking spot in car park 6 as it is full of staff ( you can see their uniforms) who have their own designated car parks but choose to use car park 6 , I assume because it is closer to the entrance . This is very unfair in my opinion we can not use any other car park except for 6 so have to park at front of hospital and walk all the way from main entrance to the wards .?
Visited Don't know on October 2023
Review titled Chesterfield Royal Hospital
Replied on 16 October 2023
Thank you for your comment and feedback. I am sorry for the difficulties you are experiencing when coming to visit your mum. I will pass your feedback to our estates and security team who monitor our car parks. With kindest regards Rachel Walker - Patient Experience Advisor
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Review titled Fantastic care
Rated 5 stars out of 5
by Carol Jones - Posted on 20 October 2023
Very professional and friendly, no waiting, staff fantastic was very helpful. Doctors was was quick with my diagnosis .
Visited Don't know on October 2023
Review titled Chesterfield Royal Hospital
Replied on 23 October 2023
Thank you so much for taking the time to leave your feedback. It is always pleasing to read such comments and I hope that you are recovering well. Rachel Walker - Patient Experience Advisor
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Review titled Treated with compassion and love
by MrsE1222 - Posted on 03 November 2023
I had visited the women's health unit, whom confirmed I was having a miscarriage. That same night at home the pain become so unbearable I could barley walk. I went straight up to A&E and was treated with compassion and love. I was given medication to get me out of pain and was shown the highest quality of care Thank you, Chesterfield Royal Hospital.
Visited October 2023
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Review titled Chesterfield Royal Hospital
Replied on 06 November 2023
Dear MrsE1222, Thank you for taking the time to share your positive words. I am deeply sorry for the pain you have experienced. I wish you all the best. Kind regards Ashleigh Wroe Quality Governance Lead Medicine and Emergency Care
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Review titled Angry at the way I was treated
by Wholelottalove - Posted on 09 November 2023
Appointment was early because I couldn't have Insulin or food also not to take any medication. Had operation around 8 hours after I arrived. They kept asking me why my sugars were high, obviously it's because I'd not had Insulin from 6 pm the day before. Asked 2 go for a walk as they had no beds which should have been arranged. They knew I couldn't walk far, stand up or sit down for long because of operations I'd had on my spine. If I'd gone for a walk and not eaten I could have burnt all sugars off & collapsed, well I would have collapsed anyway because of pain in my back as I'd had no meds since 6 pm night before as told to do. I feel it was atrocious the way I was treated. Still don't know what I'd had done. I was supposed to be awake when they did operation but as soon as they put pipes to my nose I went to sleep. I could go on & on but it's making me angry thinking about my experience.
Visited October 2023
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Review titled Chesterfield Royal Hospital
Replied on 17 November 2023
Hi Thankyou for taking the time to post your comments about your experience here at Chesterfield Royal, please except my apologies for how this visit made you feel. I am currently trying investigate and establish the area you initially attended, if you could possibly provide further details to help I would be very grateful. Kind Regards Amanda Marples Senior Matron
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Review titled Excellent service
Rated 5 stars out of 5
by Christine - Posted on 04 January 2024
My hearing aids have been upgraded to Phonak. These are used with blue tooth and they are marvellous. I wear them all day. They are superb and so good with the telephone which was previously very difficult. I was seen at Dronfield and can't praise the service enough. Life is now so much better. Had I paid privately it could not have been better. Thankyou so much.
Visited Audiology services (community) on October 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled A&E attendance as a terribly anxious person
by eaglezq63 - Posted on 06 October 2023
Working for the NHS, my job is incredibly stressful and challenging and I know from firsthand experience about the pressures on our healthcare system. I am also currently studying,which is further contributing to my stress levels, & as if this was not stressful enough, my partner and I have decided to start trying for a baby. I've come off of the medication I was taking to manage my stress & anxiety in an attempt to transition on to something less harmful during pregnancy. My head is essentially all over the place, I feel pretty rough from the withdrawals and new side effects & my anxiety levels are through the roof. I recently had my contraceptive coil removed as it had been in for 5 years at this point and, as mentioned, my partner and I are thinking about trying for a baby. Everything was fine & well until I sustained a bump to my abdomen and started experiencing significant pain and heavy bleeding. Already incredibly anxious, I contacted 111 for reassurance and they advised that with my symptoms I attend A&E for a pelvic examination. We attended the new emergency department at Chesterfield and the reception were helpful, check in was speedy, observations were also speedy and it wasn't long until I was called in to a room. This is where things went a bit wrong. Whilst being asked for my history, another nurse started the process of taking bloods. I had to repeat my history several times, which was difficult to do while having my bloods taken and a cannula was inserted without me knowing that's what was happening. By this point I'd started to panic about what was going on & why I was being cannulated. I explained my anxieties and it seemed as though the nurses couldn't have cared less. I was then sent back out in to the waiting room. The waiting room was hot and stuffy and very crowded by this point and I started experiencing a panic attack. My partner asked whether there was a quiet room I could sit in, to be told that the quiet room was not staffed over night. I ended up sitting outside on the steps to the entrance, in the rain, for the remainder of my 5 1/2 hour visit as I could not get my anxiety under control. My husband sat inside and called me in when it was time to be seen. The doctor I saw (3 & 1/2 hours in to my visit) was lovely and agreed that I needed a pelvic exam and that they would contact the gynaecologist on call to assess me. I sat outside until the gynaecologist was available and they were honestly the kindest, most wonderful, reassuring doctor I've encountered. They took their time to listen to me and reassure me, providing me with advice. They soothed my anxiety and ensured my pelvic exam was as dignified as possible despite having difficulties locating a chaperone and lacking the tools to do their job (the light on the wall did not work and they had to find a torch). They then ensured my cannula was removed (it took them a while to find someone) and I was discharged.
Visited September 2023
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Review titled Chesterfield Royal Hospital
Replied on 12 October 2023
Hi Eaglezq63, I am sorry to hear you had a panic attack waiting within the department. The quiet area for the new build ED is not operational currently at any time I'm afraid due to demands on staff in the rest of the department. I am glad the start and end of the journey were a good process for you, and I'm pleased to hear you got the support you needed from the specialist doctor you were referred to. I'm sorry the department was so busy when you attended and you waited so long as we would aim to see and discharge patients within the target of four hours. We are currently experiencing very high demand for services, which impacted on your experience. I will feed back to the nursing team around your anxieties not being listened to, and the reason for a cannula not being explained. I hope you have recovered from your accident and wish you the best in your future hopes! I would like to thank you for sharing your concerns, as listening to our patients is how we learn from your experience. Thanks, Lynsey Hamer Senior Matron Emergency Department
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Review titled High standards and efficiency
by giraffesz35 - Posted on 21 September 2023
I had a lot of abdominal pain so went to A&E as not able to contact my GP. The taxi driver signposted me. I barely waited at all - straight to triage then cubicles, then a short wait for the doctor. Bloods also taken and ECG very swiftly. All clean and comfortable surroundings. The doctor called but I didn't hear properly due to their accent and I had to go find them. Can we have our names on those overhead screens instead? Sent me for x-ray, again very quick despite a lot of people waiting too. Results instantaneous , bloods a couple of hours but to be expected. Comfortable wait, chatting to fellow patient. Called in, prescribed meds sent home,happy patient.Diagnosis=UTI. I worked at this hospital (now retired) for 40 years. I am very pleased to see the standards and efficiency still very good. Everyone so kind,caring and professional.
Visited September 2023
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Review titled Chesterfield Royal Hospital
Replied on 22 September 2023
Dear giraffesz35, Thank you for your positive comments regarding your experience here in the Emergency Department. I have shared your wonderful suggestion to have names on the overhead screens with the team. I wish you a speedy recovery. Kind regards Ashleigh Marris-Murrell Quality Governance Lead Medicine and Emergency Care
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Review titled First class care in dermatology
Rated 5 stars out of 5
by Anonymous - Posted on 12 September 2023
The specialist clinical nurse was engaging, helpful, supportive, communicative, trustworthy and used her skills, knowledge and experience to assist with my dermatology concerns. I have Asperger's Syndrome and hospital visits are challenging, mainly due to the environment and abrupt, arrogant medical professionals who for some reason take umbrage at being asked lots of questions. The specialist nurse today could not have been more professional of my needs, along with the department and the hospital. Thankyou for helping rebuild some modicum of trust back in the NHS which has been obliterated due to frequent unacceptable experiences.
Visited Dermatology on September 2023
Chesterfield Royal Hospital has not yet replied.
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Review titled Dreadful infection control
by Molly Louise - Posted on 03 October 2023
Visited Dermatology with my husband. The Doctor picked at his lesion using a pair of tweezers they had to rummage on their desk to find. Not wiped before use. Didn't wash their hands or wear gloves. Leg placed on foot stool again not cleaned prior or covered over. Bits picked off the lesion were just left to fall on the stool - how many other bits were on there from other patients? Tweezers wiped over with dry tissue after use and placed back on desk. Hands not washed before touching patient notes pen etc. This level of disregard for infection control left me horrified. How do we know that the tweezers had not been used on anything infectious on another patient. The picking at the lesion made it bleed so an open wound even though small but not cleaning of skin or equipment. This is just appalling practice. I spoke to a Health Care Assistant who shrugged and said that nurse's wouldn't do that. Surely doctors should be subject to to the same infection control procedures as nurses. Having worked in the NHS for over 30 years I know this is not acceptable. My husband did not want a fuss caused at the time. I am very worried about future treatment including removal of the lesion. Will any infection control procedures be followed? Also the Doctor was dismissive of questions and did not give any information about the future procedure - I had to go back and ask.
Visited September 2023
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Review titled Chesterfield Royal Hospital
Replied on 04 October 2023
I am really sorry to hear about your experience and would be really grateful if you could contact us CRHFT.patientexperience@nhs.net, so that we can look into this further please.
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Review titled Been spoken to like im wrong
Rated 1 star out of 5
by Brandon Brazier - Posted on 24 September 2023
Been to a and e and been spoken to like im a child and been told i had xray in 1 hour of arriving at a and e 3 hours later still no xray. So if my metatarsal is broken its Calow too blame
Visited Accident and emergency services on September 2023
Review titled Chesterfield Royal Hospital
Replied on 03 October 2023
I am very sorry to learn of your experience and I hope to assure you that this is the not the service we aim for. I would like to look into this further for you. Would it be possible for you to provide me with some more information about your visit? With kindest regards Rachel Walker - Patient Experience Advisor
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Information supplied by Chesterfield Royal Hospital NHS Foundation Trust