Chesterfield Royal Hospital
Calow, Top Road, Chesterfield, Derbyshire, S44 5BLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled I wish designers would try it out in a wheelchair themselves
by Wheels58 - Posted on 29 September 2023
I am a wheelchair user and needed to go to A&E last week. I attended with my husband. We got in the reception and found the reception desk far too high for anyone in a wheelchair. No one could see me nor me them. I'm hard of hearing too and when my husband told them I was there they continued to sit and made no attempt to stand or engage with me. There was a lower desk area to the side but no one was there and it was partially blocked by computer screens which defeated the purpose of it being there. I went to it and tried to get someone's attention, eventually someone came and took some details but then she told me to then go to her colleague who was sat behind the higher bit of the desk who I couldn't see or hear. I ended up myself going to the end where the opening was for staff to get in to the reception area and trying to get her attention. The whole design in that area is not ideal for wheelchair users, the seating area too wasn't thought out properly either which was very narrow. This is such a shame as it is a new build. I wish designers would actually try it out in a wheelchair themselves and see how it works out.
Visited September 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 29 September 2023
Dear Wheels58, I would like to apologise for your experience here at Chesterfield Royal Hospitals Emergency Department (ED). I would like to share with you that the Trust has undergone an external review, that focussed on accessibility around the Trust. They have published a report alongside recommendations that the Trust is working on improving. We will also take on board your valid comments regarding your experience here in the ED, as part of the improvement working group. I would also like to thank you for raising your concerns, so we can improve future patients experiences. Kind regards Ashleigh Marris-Murrell Quality Governance Lead Medicine and Emergency Care
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Review titled They don't prioritise patients in accordance to injuries
by firexn75 - Posted on 04 October 2023
Checked in to A&E department around 9pm. Wasn’t busy and people were seen quickly. But my son with additional needs was left waiting for 5 hrs to be seen. Others had come in and been seen and left before he was seen. The pain so severe that he was sick, no pain relief given until asked and asked for. Cold drinks ran out of vending machine, no cups to get water for my son. After waiting 5 hrs was seen by doctor, doctor rude and didn’t understand my son and neither took notice of his additional needs meaning he couldn’t explain himself properly. Sent to X-ray and didn’t know where it was, poor directions given to get there. Once had X-ray waited a further 3 hrs to be seen again. Don’t feel they prioritise patients in accordance to the severity of their injuries - upon speaking to another patient, they had small mark to hand, and were seen within 20 minutes for X-ray and done. A&E department needs to book their ideas up. Staff seemed to be having loads of brakes. Patients under the influence of drugs or alcohol walking around and harassing other patients without staff intervention. Never in all the time I have visited A&E have I had to wait so long and this was also busy times. 4-5 hours tops. Since new build, waiting times are ridiculous and badly run.
Visited September 2023
Provided by Care opinion
Review titled Chesterfield Royal Hospital
Replied on 05 October 2023
Dear Firexn75, Thank you for your feedback and I am sorry for your experience, I hope to assure you that this has been escalated to the relevant staff to investigate and respond to you. With kind regards Rachel Walker - Patient Experience Advisor
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Review titled Friendly and helpful staff
by fool - Posted on 25 August 2023
Had a colonoscopy, going in feeling very apprehensive and nervous. Put at ease with friendly and helpful staff. Following the procedure an excellent explanation of what happened. So left calm and grateful. Thank you
Visited August 2023
Provided by Care opinion
Chesterfield Royal Hospital has not yet replied.
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Review titled Poor service
by Disgusted2023 - Posted on 15 August 2023
I am absolutely disgusted with the charade you call the A+E department. Under staffed, no doctors and 7 hrs wait for just blood results. In my view your department is pathetic and a joke
Visited August 2023
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Review titled Chesterfield Royal Hospital
Replied on 21 August 2023
Dear Disgusted2023, I am sorry to read your comments about your recent experience here at the A+E department at Chesterfield Royal Hospital. I hope to reassure that this is not the standard we aim for. I will ensure that your comments are forwarded to the relevant team for feedback. With kindest regards Rachel Walker - Patient Experience Advisor
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Review titled Short visit to ED
by Sandy500 - Posted on 31 August 2023
Had a fall while out walking and injured both feet. My daughter drove me to ED where I was checked in, had x rays and out within 2 hours. I was given a pair of crutches but no foot supports or dressing for my badly grazed knee. I felt the service was good as I was prepared for a long wait. However, maybe the cut backs don't allow for dressing etc. So we bought some on the way home.
Visited August 2023
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Review titled Chesterfield Royal Hospital
Replied on 01 September 2023
Dear Sandy500, I am pleased to hear of your positive experience whilst attending the Emergency Department. I would like to apologise that you were not provided with dressings on discharge, I have fed this back to the team in the Emergency Department. Kind regards Ashleigh Quality Governance Lead Medicine and Emergency Care
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Review titled Kind and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
I attended A and E on the advice of a clinician, after calling the 111 service. I was seen quickly, and was examined with skill and kindness. I left the department completely reassured that I need have no further worries. The NHS at its very best. Thank you.
Visited Accident and emergency services on August 2023
Review titled Chesterfield Royal Hospital
Replied on 18 August 2023
Thank you for your kind comments and I am pleased to read that you were seen quickly and you were reassured following your examination and visit. I do hope that you are feeling much better. Rachel Walker - Patient Experience Advisor
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Review titled New A&E designed not for patients
Rated 3 stars out of 5
by Anonymous - Posted on 21 August 2023
On our unexpected visit to the New A&E, the place is not designed for patients and wheelchairs.... nor privacy when booking in with reception.... very disappointed
Visited Accident and emergency services on August 2023
Review titled Chesterfield Royal Hospital
Replied on 23 August 2023
Hello, I am sorry you feel the Emergency Department isn't suitable or meet your needs. I would be interested to hear more about your experience. If you are in agreement to speak to me, please contact me via the main switchboard on 01246 277271. Kind regards, Rachel Traveller, Service Manager, Acute Care Unit
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Review titled A friendly, efficient experience
by Phil-Tig - Posted on 14 July 2023
Appointment made for 8.00 AM - friendly & efficient welcome. Staff superb in patient care & assistance. The operating room staff were reassuring and very efficient. The consultant surgeon introduced himself and explained the procedure and why it had been requested. The consultant performed the procedure expertly and with minimum discomfort and was able to reassure regarding his findings. A consultant surgeon and a friendly gentleman. The recovery room staff were once again first class. All-in-all a friendly, efficient experience.
Visited July 2023
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Chesterfield Royal Hospital has not yet replied.
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Review titled Excellent care let down by it's systems
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2023
I was taken by ambulance to A&E with breathing problems and a nasty cough. I cannot speak highly enough about the care, efficiency and professionalism of the staff. I was x-rayed, fitted with a cannula, had bloods taken and delivered safely to EMU in just under 4 hours all with a smile, excellent. I spent a night and day on the equally well run EMU and cannot speak highly enough of their care, especially how they seem to group patients with similar problems together. My room mates and I coughed wheezed and spent 2 sleepless nights together in tolerance and harmony. My shock therefore when i was moved to the so called respiratory ward Pearson was immense. The first bay contained exhausted looking patients forced to spend the entirety of their stay with a person who was shrieking the same name over and over at full volume and had been doing so for a week i was told. The noise was intolerable and loud noises being one of my triggers, I confess to a meltdown and insisted i was going home. The staff of this ward were amazing, and somehow managed to find me a bed in a quieter bay. Their care for this anxiety panic attack sufferer was exemplary. My respect for them grew as I watched them deal all night with the geriatric patient in my bay who's respiratory system seemed in fine order judging by the noise and abuse they inflicted on those caring for them. I was told the geriatic wards were full and the patient was such a problem they'd been with them for several weeks. During the rest of the night as I was cursed and insulted by other people in my bay every time i coughed or wheezed it became apparent that Pearson ward seems to be used as a dumping ground for patients not wanted by social services and other wards. I was the only person coughing and wheezing in my bay and was shouted at and accused of having a nasty disease. Seemed odd behaviour for supposed fellow respiratory patients. The member of staff posted on a chair in the doorway to keep guard was another clue! The staff and patients of this ward deserve better. They couldn't even find a nebuliser machine for me...in a respiratory ward..really? The computer system was refusing to accept the passwords allocated to agency staff, making them toothless and unable to log in. My eternal thanks to the staff member who supplied me with earplugs and mask so I could ignore the hurtful comments and all the staff who did their utmost to comfort me in the worst night I have ever had in hospital. I hope your employers treat you better in the future. Calow, Pearson ward is a disgrace, your staff and patients deserve better.
Visited Don't know on July 2023
Review titled Chesterfield Royal Hospital
Replied on 14 August 2023
Thank you for taking the time to leave your feedback, I do hope that you are feeling better following your stay in hospital. I am sorry that your experience was not a positive one and I want to assure you that your comment has been received and I have asked for this to be looked into further. I will ask that a response to your comment is sent to you via Care Opinion Website. With kind regards Rachel Walker - Patient Experience Advisor
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Review titled Thank you so much!
Rated 5 stars out of 5
by Jade Mercer - Posted on 08 July 2023
I attended A&E as I was extremely unwell with suspected Sepsis, I have never felt so ill and was beside myself in pain. Within 10 minutes of checking into the A&E department my obs were taking & a canular was fitted. Within 20 minutes I was given oramorph, had a fluid & antibiotic line fitted and then taken straight to a 'Major' bay around the corner. The Doctor and nurses were all lovely, reassuring and calm... I was quite scared and had a high temperature meaning I was shaking excessively and they quickly helped deal with my pain. In the 'Major' bay I was wheeled to a recliner chair and given a blanket and slept whilst My fluid line etc finished. A nurse came to check me a few times and rake my obs and then the initial doctor came and discharged me with Antibiotics & Diflam Spray and diagnosed with Septic Tonsillitis. I genuinely cannot believe how quick the team made me feel better compared to the amount of pain/how ill I felt approximately 2 hours before leaving. I was in and out of A&E within 3 hours. The new A&E department was extremely clean and well organised too meaning I was first taken into a side room for my canular fitted then taken through a back door to the doctors room then taken round to the bay not having to go back into the waiting room.
Visited Accident and emergency services on July 2023
Review titled Chesterfield Royal Hospital
Replied on 11 July 2023
Good morning, my name is Kaye Stevenson and I am the department leader for the Emergency Department. I would like to thank you for your kind comments which I will share with staff. I am glad you left feeling much better and hope you are well on the mend now! Take care.
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Information supplied by Chesterfield Royal Hospital NHS Foundation Trust