Blackpool Victoria Hospital
Whinney Heys Road, Blackpool, Lancashire, FY3 8NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Thank you for the care, compassion and expertise
by pitstop63 - Posted on 21 July 2023
Pleased to say I was very impressed with the same day emergency care services at BVH when I attended recently. Thank you to all the staff working so efficiently and effectively, who were without exception pleasant, polite and thoroughly professional throughout. I felt very reassured and personally cared for, in my opinion a very important component of any patient experience. Big thanks also to the service project leads, who had the care and tenacity to furnish the patient areas with comfortable standard and extra large chairs. I know how incredibly expensive these are, and while often identified in initial planning stages don’t always make the final cut. The comfortable seat was very much appreciated when feeling so unwell. Well done everyone and thank you again for the care, compassion and expertise with which the team delivered my treatment and care.
Visited July 2023
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Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our Same Day Emergency Care Unit. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to feel better soon. Best Wishes
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Review titled Terrible practice.
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
My parter Is for op has had 5 ops cancelled but yesterday was just terrible. We were at the hospital from 10.30am till after 5 pm he was took to be put in his gown then told they were cancelling his op after sitting there with now food or water all day.
Visited General Surgery on July 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback regarding Blackpool Teaching Hospitals. I’m sorry to hear that you were unhappy with the treatment you received here. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
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Review titled Professional, Courteous and empathetic.
Rated 5 stars out of 5
by Kevin Nicklin - Posted on 31 July 2023
I wish to say a big thank you to Accident & Emergency and particularly the "Same Day Emergency Care" department. I was dealt with quickly and very efficiently. However they at all times maintained a friendly demeanor and communicated the medical situation to me in a clear and understandable way. I can appreciate that with multiple things happening it is hard to always do this, so I take my hat off to them. Everyone applauded during the pandemic, and I am still applauding! Thanks for looking after me!
Visited Accident and emergency services on July 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Emergency Department and Same Day Emergency Care unit. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
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Review titled All the staff were so welcoming, reassuring, warm and kind
by Claire007 - Posted on 29 June 2023
I had the best experience - from arriving I was checked in, given relevant information, water to have before surgery, all staff was welcoming. Taken in and asked many questions, weighed, blood pressure etc. All staff were very welcoming. I then went back waited in the waiting room, theatre staff member came talked to me about the procedure, what would happen in theatre. I was then asked to get changed and then took straight into theatre - all the staff were so welcoming, reassuring, warm and kind. I cannot praise the theatre staff enough, they were amazing. I then woke in recovery with a lovely nurse who then took me to the next room where I slept a little and then another wonderful nurse stayed with me on and off, she brought me tea and biscuits and took my observations then gave me a sandwich. The total experience from getting there to leaving was amazing. I have had treatment in private hospitals before but this was better. It was also very very clean and the environment the staff all worked well as a team. Thank you to the Day Surgery staff x
Visited June 2023
Provided by Care opinion
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our Day Surgery Unit. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to feel better soon. Best Wishes
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I recently had a biopsy for my prostate. Every member of staff I encountered during the process were so caring, professional and calming. Can't thank them enough for the constant hard work they do under such challenging circumstances.
Visited Urology on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
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Review titled Lack of holistic care
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2023
My husband was a patient on the stroke ward for almost 3 weeks, during this time I was not approached once by the staff nurses in charge of my husbands care, to update me on what had happened that day, to tell me his progress if the physio, OT or speech therapist had given my husband any treatment, I think I must have been invisible! The only hands on care was given by the very friendly and helpful health care assistants. After I asked for an update from physios and OT, they both phoned me twice and were very helpful and told me how my husband was progressing. I also sat in on a session with the speech therapist which I found very informative. It is so sad that there was no holistic care from any staff nurse, it seems nursing has changed for staff nurses as their roles now seem to be medicine rounds, and completing files at the nurses station, not talking to patients any more.
Visited Stroke on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Stroke Ward. I’m sorry to hear that you were unhappy. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
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Review titled Fantastic staff and a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I unfortunately had an accident and sustained a fractured wrist. I was seen by the urgent care team who were extremely helpful and efficient and I was then referred to orthopaedics for a review. I had 2 appointments 4 weeks apart. Both clinics were running pretty much on time and everyone I encountered treated me with respect, ensured I had all the information I needed and answers any questions I had. The clinics were extremely busy yet seemed to be running very efficiently. I cannot thank all the nurses, radiographers and doctors that I saw enough
Visited Orthopaedics on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about Blackpool Teaching Hospital. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
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Review titled Amazing care and Service
Rated 5 stars out of 5
by Russell - Posted on 29 June 2023
I was admitted for a procedure at the hospital yesterday and during admission I was found to have a very fast heart rate which resulted in my having an ECG showing an irregular fast heart rate. The procedure was cancelled and I was directed to A and E for additional tests and treatment. I only had to wait for 30 mins to be triaged after another short wait was taken into a cubicle and hooked up to the heart monitor etc. The nurse caring for me, who I understood to be an agency nurse, was extremely empathetic and professional and reassuring. We were quickly seen by a/the SeniorConsultant. He listened to me give my history. Talked me through his treatment plan, was extremely pleasant, despite the department being mad busy and the many obvious demands on his time, made me feel I was his only patient. The first treatment was not sufficient to settle my AF so my doctor returned an explained his next steps in language I could understand. He also took time to explain to the nurse looking after me about the treatment which was new to her. Our doctor stayed whilst the treatment was administered and returned regularly to see how it was progressing. Once he was satisfied I could be discharged he personally phoned the Cardiology Dept at our local hospital to explain what had happened. Returning to us, he told us what steps we needed to take on my return home. We thanked him and those who had looked after me in such a caring and professional way. He responded that everyone deserved the best level of care possible, irrespective of how busy the department was. It was clear to us that this leadership from the top has had a profound effect on all those we came across in the department As we left he said if I needed anything I was to be in touch. At 8am this morning, 11 hours after we left A and E, I received a call from the duty Sister on A and E asking how I was after my visit yesterday. She added, did I understand the next steps? She said someone would call tomorrow or Monday to check up on me. My spouse and I, who have experience of hospitals in a number of places and situations over the years rate this experience as the very best we have ever received. The people of Blackpool as blessed to have such a gold standard A and E department. Bravo to all concerned.
Visited Accident and emergency services on June 2023
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our Emergency Department. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
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Review titled excellent service
Rated 5 stars out of 5
by malcolm hall - Posted on 28 July 2023
a few weeks ago i left a review about being treated for a stroke,but i left the wrong admisson date .it should have read 16th june instead i put 5th july.the treatment i received d was excellent.they could not have done more.i am now home and am improving very well.will you please thank a-e department,also ward 32 for looking after me.
Visited Stroke on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Stroke Unit, we have noted your wrong admission date. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
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Review titled My elderly mothers care.
Rated 5 stars out of 5
by Bernadette Holliday - Posted on 05 July 2023
My elderly mother was recently hospitalised with sepsis, and as a family we cannot praise the care she received at Blackpool Victoria Hospital. Within 20mins of arriving at a very busy A&E, she was given antibiotics which continued throughout the night. She was transferred to a ward, which was very busy, but she once again received wonderful care and was treated with respect throughout. The consultant and staff kept the family up to date with her ongoing care, and when it was clear she was not going to recover, we were given choices of where she should receive palliative care and several agencies were involved in this process, but we were kept informed throughout. Thank you once again to all the staff who came into contact with mum.
Visited Accident and emergency services on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about Blackpool Teaching Hospital, Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. Best Wishes
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Information supplied by Blackpool Teaching Hospitals NHS Foundation Trust