Blackpool Victoria Hospital
Whinney Heys Road, Blackpool, Lancashire, FY3 8NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic staff and a great experience
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I unfortunately had an accident and sustained a fractured wrist. I was seen by the urgent care team who were extremely helpful and efficient and I was then referred to orthopaedics for a review. I had 2 appointments 4 weeks apart. Both clinics were running pretty much on time and everyone I encountered treated me with respect, ensured I had all the information I needed and answers any questions I had. The clinics were extremely busy yet seemed to be running very efficiently. I cannot thank all the nurses, radiographers and doctors that I saw enough
Visited Orthopaedics on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about Blackpool Teaching Hospital. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled Amazing care and Service
Rated 5 stars out of 5
by Russell - Posted on 29 June 2023
I was admitted for a procedure at the hospital yesterday and during admission I was found to have a very fast heart rate which resulted in my having an ECG showing an irregular fast heart rate. The procedure was cancelled and I was directed to A and E for additional tests and treatment. I only had to wait for 30 mins to be triaged after another short wait was taken into a cubicle and hooked up to the heart monitor etc. The nurse caring for me, who I understood to be an agency nurse, was extremely empathetic and professional and reassuring. We were quickly seen by a/the SeniorConsultant. He listened to me give my history. Talked me through his treatment plan, was extremely pleasant, despite the department being mad busy and the many obvious demands on his time, made me feel I was his only patient. The first treatment was not sufficient to settle my AF so my doctor returned an explained his next steps in language I could understand. He also took time to explain to the nurse looking after me about the treatment which was new to her. Our doctor stayed whilst the treatment was administered and returned regularly to see how it was progressing. Once he was satisfied I could be discharged he personally phoned the Cardiology Dept at our local hospital to explain what had happened. Returning to us, he told us what steps we needed to take on my return home. We thanked him and those who had looked after me in such a caring and professional way. He responded that everyone deserved the best level of care possible, irrespective of how busy the department was. It was clear to us that this leadership from the top has had a profound effect on all those we came across in the department As we left he said if I needed anything I was to be in touch. At 8am this morning, 11 hours after we left A and E, I received a call from the duty Sister on A and E asking how I was after my visit yesterday. She added, did I understand the next steps? She said someone would call tomorrow or Monday to check up on me. My spouse and I, who have experience of hospitals in a number of places and situations over the years rate this experience as the very best we have ever received. The people of Blackpool as blessed to have such a gold standard A and E department. Bravo to all concerned.
Visited Accident and emergency services on June 2023
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our Emergency Department. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled excellent service
Rated 5 stars out of 5
by malcolm hall - Posted on 28 July 2023
a few weeks ago i left a review about being treated for a stroke,but i left the wrong admisson date .it should have read 16th june instead i put 5th july.the treatment i received d was excellent.they could not have done more.i am now home and am improving very well.will you please thank a-e department,also ward 32 for looking after me.
Visited Stroke on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Stroke Unit, we have noted your wrong admission date. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled My elderly mothers care.
Rated 5 stars out of 5
by Bernadette Holliday - Posted on 05 July 2023
My elderly mother was recently hospitalised with sepsis, and as a family we cannot praise the care she received at Blackpool Victoria Hospital. Within 20mins of arriving at a very busy A&E, she was given antibiotics which continued throughout the night. She was transferred to a ward, which was very busy, but she once again received wonderful care and was treated with respect throughout. The consultant and staff kept the family up to date with her ongoing care, and when it was clear she was not going to recover, we were given choices of where she should receive palliative care and several agencies were involved in this process, but we were kept informed throughout. Thank you once again to all the staff who came into contact with mum.
Visited Accident and emergency services on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about Blackpool Teaching Hospital, Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. Best Wishes
Provided by Care opinion
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Review titled Surgery on 09/05/23
Rated 5 stars out of 5
by Clare Siva - Posted on 24 May 2023
I had a right side Nephrectomy on 09/05/23. I would like to thank the Urology team for their kindness and compassion during this difficult time for me. From my excellent surgeon who I could tell cared about their patients. To the wonderful nurses on pre-op who I had to see multiple times.
Visited Urology on May 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Urology Team. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 01 June 2023
Went into A&E in horrible pain in my hip area to be told it was a groin strain. I could barely walk and was refused a extra crutch to help me walk. Returned home to London two weeks later to find it was a fractured pelvis. They seemed so convinced I was too young to have a hip problem they never sent me for an X-Ray. I'm sure this is isn't a reflection on Blackpool Vic in general but it does worry me.
Visited Accident and emergency services on May 2023
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our Emergency Department. I’m sorry to hear that you were unhappy with the treatment you received here. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
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Review titled My stay on Ward 37
by volansry48 - Posted on 23 May 2023
I found this page and was somewhat shocked by the critical feedback, both to the ward/staff and the hospital in general. I have been here for four weeks and I must say that I have been treated with the utmost care and respect from every single member of staff associated with my care. In fact, I think it would be unfair to single out any one individual. They are all so professional, caring and helpful and are a credit to their profession. The ward itself seems to run like clockwork, very efficient and professional. Meal times are generally on time every day and the choice and quality of food is excellent, fresh and wholesome, not processed. The housekeeper is around several times a day with hot beverages and biscuits if required. The cleaning staff are round every day, all day, cleaning, wiping down and mopping to keep the bays perfectly clean. The bathroom facilities are more than adequate and cater for all levels of mobility, washing and showering at any time of day as you desire. My bed was was made or changed on a daily basis and I personally slept fine, (if not for my preferred eight hours). I have no complaints. In my opinion, hospital wards are not hotels and should not be considered as such. I wanted to convey my feelings and thoughts about my experiences in ward 37, for the record. Thank you all.
Visited May 2023
Provided by Care opinion
Blackpool Victoria Hospital has not yet replied.
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Review titled Excellent caring staff
Rated 5 stars out of 5
by Jason Burton - Posted on 25 May 2023
I had steroid guided injections. I had excellent experience from start to finish. Theatre nurse who collected to take me down to theatre saw I was a bit anxious and had a calming manner that kept me distracted by there calm conversation with me. Dr that did the procedure was professional caring and efficient. I had taken a cancellation so lucky to only have waited 7 weeks. I am extremely grateful for the treatment I recieved. Thankyou.
Visited Orthopaedics on May 2023
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about your experience at Blackpool Teaching Hospitals. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled Wonderful staff
Rated 5 stars out of 5
by Leslie Warburton - Posted on 22 May 2023
Had to have a gastroscopy was really nervous. the staff where fantastic put me at ease everyone was so kind and I walked out very happy after they had treated me in less than an hour thank you so much
Visited Endocrinology and Metabolic Medicine on May 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Gastro Department. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. Best Wishes
Provided by Care opinion
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Review titled Amazing staff, shortage of support
Rated 2 stars out of 5
by Anonymous - Posted on 14 May 2023
I was sent to A&E with chest pains from the walk in and the staff were lovely as I. Was moved to the heart monitoring area straight away. You could see they were short staffed and I overheard one the nurses when asked if she had a break, ‘ who needs a break’ she was amazing, organising, explaining to patients what was happening, providing advice while fixing monitoring machines. Now I come to the part where hospital management should be ashamed, they were trying to monitor everyone who came in with only two mobile machines, until they could get them into the ECG rooms. One of the machines, should also take blood pressure, but it didn’t work😱. The staff were trying to prioritise who could be monitored while trying to switch equipment that didn’t work. So I am making an appeal on behalf of the staff, please can you at the very least, provide them with the equipment to save lives. They are doing their very best in exceptionally difficult circumstances and it’s criminal not to support them with monitors that work🤯 I then witnessed an ambulance driver trying to help a young girl who took a turn for the worse and he was so upset after, no one was there for him, I wanted to give him a big hug 🤗 he even came back to check on her. Anyone who says the staff don’t deserve reward for what they do need to sit in A&E for a while at the weekend For me, thank you to everyone who helped me , I only hope the equipment is provided soon to help you 🤞👏👏
Visited Accident and emergency services on May 2023
Blackpool Victoria Hospital has not yet replied.
Information supplied by Blackpool Teaching Hospitals NHS Foundation Trust