Blackpool Victoria Hospital
Whinney Heys Road, Blackpool, Lancashire, FY3 8NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled With care and understanding
Rated 5 stars out of 5
by Jim Rose - Posted on 23 October 2023
On a visit today we received from all six people,care understanding and humour.They were quick when needed to be but you never felt hurried. Next week is my partner's op. Fingers crossed.
Visited Cardiology on October 2023
Review titled Blackpool Victoria Hospital
Replied on 26 October 2023
Thank you for taking the time to leave feedback. Its great for us to hear that you had such a positive experience. I hope your partner's operation goes well. Best Wishes Andrea
Provided by Care opinion
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Review titled Hernia Operation
Rated 5 stars out of 5
by Christopher Doyle - Posted on 03 December 2023
Admitted to Day Surgery For A Hernia Operation. Nothing Was Too Much Trouble For The Brilliant Staff Who Took Great Care Of Me. I Thank Each And Every One. Long Live The National Health Service
Visited Don't know on October 2023
Blackpool Victoria Hospital has not yet replied.
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Review titled 5* experience overall
Rated 4 stars out of 5
by Anonymous - Posted on 09 September 2023
Went in for lithotripsy (kidney stone blasting) Very chirpy/smiley admissions clerk at 7am. Lovely lady. Was processed very efficiently and procedure went smoothly. Kept in overnight as arranged as had general anaesthetic and no-one at home to keep an eye on me. Ready to go home the following morning but kept in for an extra day due to concern with blood test. Discharged following morning but not allowed to leave until paperwork completed and take-home medication received. This took ages - 5 or 6 hours !! Took the shine off an otherwise very decent experience. Staff were lovely overall but seemed to forget about, or ignore some of the requests I made. So I had to ask. Again and again. But generally, a very good experience thanks to very hard working and commendably good natured nursing staff and, of course, good surgeons.
Visited Urology on September 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback. Its great for us to hear that you had such a positive experience (aside from the wait). We will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes Andrea
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Review titled Wards 16 & 34
Rated 5 stars out of 5
by Keith Whitehead - Posted on 31 August 2023
I've just spent two weeks in Blackpool Victoria in wards 16 & 34. The whole team in both wards are exceptional, not only doing a great job, but with real genuine care and with a positive and upbeat attitude. I cannot praise these two teams enough. Thank you all for looking after me.
Visited Orthopaedics on August 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about Wards 16 & 34 at Blackpool Teaching Hospital. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled Pathetic Record keeping
Rated 3 stars out of 5
by Anonymous - Posted on 15 October 2023
2 months after letter received stating i had been reffered Cardiology still say they know nothing about me. Got an appointment basically told you have heart problemss come back in 4 months
Visited Cardiology on August 2023
Review titled Blackpool Victoria Hospital
Replied on 18 October 2023
Thank you for taking the time to leave feedback about our Cardiology Department. I’m sorry to hear that you were unhappy. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
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Review titled Great care.
Rated 5 stars out of 5
by Sean Hoffman - Posted on 16 August 2023
Upon arrival at the UTC,from the lady on reception,to the dedicated team of professionals who treated me - I was extremely impressed with how caring the whole team were. Everything was explained to me clearly about my treatment.Even though it was after 8pm at night ( and this is usually changeover time) and their shift should have finished,they still spent time treating me ensuring all the relevant information was was disseminated to the relevant colleagues,so I could be treated the following day at the Trauma Department,Preston. I cannot thank them all at the UTC for their care and goodwill ( which the NHS) wrongly depends on. Thank you again to the dedicated Dr and team of nurses who cared for me! Sean Hoffman.
Visited Urgent Treatment Centre on August 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about your care. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
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Review titled department still has wrong personal information
Rated 1 star out of 5
by A S - Posted on 10 August 2023
I have been trying for many months to get both Ophthalmology and central records to use my correct contact details - phone number contact etc. Despite trying it centrally trough main Blackpool Victoria central Data systems, and with the Ophthalmology Dept., 1) I am not getting information though about appointments, 2) Staff in Ophthalmology use different phone numbers, so with contradictory and incorrect info. I do not get appointment or other essential info. 3) Contacting Ophthalmology through Central Switchboard results in phone unanswered over 90% of the time, and 4) After many months of this, my eyes are deteriorating fast getting desperate with lack of patient care, medical care and complete inefficiency from the centre to the individual departments.
Visited Ophthalmology on August 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
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Review titled Praise for the staff at Lancashire Cardiac Centre
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
My previously healthy husband suffered major trauma of a sudden heart attack. The staff and services at Lancashire Cardiac Centre at Victoria hospital were wonderful. He received the fastest and best possible care and we can't thank them enough for saving his life. From the doctor who interrupted his weekend to successfully perform an angioplasty and stent, to the whole team on Coronary Care Unit.
Visited Cardiology on August 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Coronary Care Unit Its great for us to hear that you and your husband had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope he continues to make a speedy recovery. Best Wishes
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Review titled Rude staff
Rated 3 stars out of 5
by Shahida Latif - Posted on 12 July 2023
When we arrived at Blackpool hospital I had lots of praise for the staff we had encountered they were all very kind and accommodating. My brother was lying on the sofa in the corridor when 2 very bitter members of staff started swearing and saying if you are tired go home to bed. They didnt even as why we were there or how long we had been waiting. We had been at the hospital for over 7 hours. I found this experience very upsetting as I was already very distraught as my dad was in surgery for a triple bypass. I find this very unacceptable as staff working at hospitals should come across as kind and caring or they are definitely in the wrong job.
Visited Cardiology on July 2023
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our staff. I’m sorry to hear that you and your brother were treated that way. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
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Review titled Awful disregard to Patients
Rated 1 star out of 5
by Sally - Posted on 12 October 2023
Having been a very happy patient of max fax since 2014, I was due to have a steroid injection into my jaw for mjd in July, only to go to my appointment to be told they no longer have max fax and that the dental consultant that I saw didn’t do the injections. I was to be referred to another hospital but not until after my MRI, had that two weeks later, now been told I have another app with the same dental consultant in November nothing about referral. In the meantime I have to put up with a lot of pain in jaw and difficulty chewing.
Visited Oral and Maxillofacial Surgery on July 2023
Review titled Blackpool Victoria Hospital
Replied on 18 October 2023
Thank you for taking the time to leave feedback about our Maxillofacial Clinic. I’m sorry to hear that you were unhappy. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
Information supplied by Blackpool Teaching Hospitals NHS Foundation Trust