Blackpool Victoria Hospital
Whinney Heys Road, Blackpool, Lancashire, FY3 8NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled department still has wrong personal information
Rated 1 star out of 5
by A S - Posted on 10 August 2023
I have been trying for many months to get both Ophthalmology and central records to use my correct contact details - phone number contact etc. Despite trying it centrally trough main Blackpool Victoria central Data systems, and with the Ophthalmology Dept., 1) I am not getting information though about appointments, 2) Staff in Ophthalmology use different phone numbers, so with contradictory and incorrect info. I do not get appointment or other essential info. 3) Contacting Ophthalmology through Central Switchboard results in phone unanswered over 90% of the time, and 4) After many months of this, my eyes are deteriorating fast getting desperate with lack of patient care, medical care and complete inefficiency from the centre to the individual departments.
Visited Ophthalmology on August 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
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Review titled Praise for the staff at Lancashire Cardiac Centre
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
My previously healthy husband suffered major trauma of a sudden heart attack. The staff and services at Lancashire Cardiac Centre at Victoria hospital were wonderful. He received the fastest and best possible care and we can't thank them enough for saving his life. From the doctor who interrupted his weekend to successfully perform an angioplasty and stent, to the whole team on Coronary Care Unit.
Visited Cardiology on August 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Coronary Care Unit Its great for us to hear that you and your husband had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope he continues to make a speedy recovery. Best Wishes
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Review titled Rude staff
Rated 3 stars out of 5
by Shahida Latif - Posted on 12 July 2023
When we arrived at Blackpool hospital I had lots of praise for the staff we had encountered they were all very kind and accommodating. My brother was lying on the sofa in the corridor when 2 very bitter members of staff started swearing and saying if you are tired go home to bed. They didnt even as why we were there or how long we had been waiting. We had been at the hospital for over 7 hours. I found this experience very upsetting as I was already very distraught as my dad was in surgery for a triple bypass. I find this very unacceptable as staff working at hospitals should come across as kind and caring or they are definitely in the wrong job.
Visited Cardiology on July 2023
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our staff. I’m sorry to hear that you and your brother were treated that way. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
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Review titled Awful disregard to Patients
Rated 1 star out of 5
by Sally - Posted on 12 October 2023
Having been a very happy patient of max fax since 2014, I was due to have a steroid injection into my jaw for mjd in July, only to go to my appointment to be told they no longer have max fax and that the dental consultant that I saw didn’t do the injections. I was to be referred to another hospital but not until after my MRI, had that two weeks later, now been told I have another app with the same dental consultant in November nothing about referral. In the meantime I have to put up with a lot of pain in jaw and difficulty chewing.
Visited Oral and Maxillofacial Surgery on July 2023
Review titled Blackpool Victoria Hospital
Replied on 18 October 2023
Thank you for taking the time to leave feedback about our Maxillofacial Clinic. I’m sorry to hear that you were unhappy. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
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Review titled Thank you for the care, compassion and expertise
by pitstop63 - Posted on 21 July 2023
Pleased to say I was very impressed with the same day emergency care services at BVH when I attended recently. Thank you to all the staff working so efficiently and effectively, who were without exception pleasant, polite and thoroughly professional throughout. I felt very reassured and personally cared for, in my opinion a very important component of any patient experience. Big thanks also to the service project leads, who had the care and tenacity to furnish the patient areas with comfortable standard and extra large chairs. I know how incredibly expensive these are, and while often identified in initial planning stages don’t always make the final cut. The comfortable seat was very much appreciated when feeling so unwell. Well done everyone and thank you again for the care, compassion and expertise with which the team delivered my treatment and care.
Visited July 2023
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Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our Same Day Emergency Care Unit. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to feel better soon. Best Wishes
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Review titled Terrible practice.
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
My parter Is for op has had 5 ops cancelled but yesterday was just terrible. We were at the hospital from 10.30am till after 5 pm he was took to be put in his gown then told they were cancelling his op after sitting there with now food or water all day.
Visited General Surgery on July 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback regarding Blackpool Teaching Hospitals. I’m sorry to hear that you were unhappy with the treatment you received here. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
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Review titled Professional, Courteous and empathetic.
Rated 5 stars out of 5
by Kevin Nicklin - Posted on 31 July 2023
I wish to say a big thank you to Accident & Emergency and particularly the "Same Day Emergency Care" department. I was dealt with quickly and very efficiently. However they at all times maintained a friendly demeanor and communicated the medical situation to me in a clear and understandable way. I can appreciate that with multiple things happening it is hard to always do this, so I take my hat off to them. Everyone applauded during the pandemic, and I am still applauding! Thanks for looking after me!
Visited Accident and emergency services on July 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Emergency Department and Same Day Emergency Care unit. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
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Review titled All the staff were so welcoming, reassuring, warm and kind
by Claire007 - Posted on 29 June 2023
I had the best experience - from arriving I was checked in, given relevant information, water to have before surgery, all staff was welcoming. Taken in and asked many questions, weighed, blood pressure etc. All staff were very welcoming. I then went back waited in the waiting room, theatre staff member came talked to me about the procedure, what would happen in theatre. I was then asked to get changed and then took straight into theatre - all the staff were so welcoming, reassuring, warm and kind. I cannot praise the theatre staff enough, they were amazing. I then woke in recovery with a lovely nurse who then took me to the next room where I slept a little and then another wonderful nurse stayed with me on and off, she brought me tea and biscuits and took my observations then gave me a sandwich. The total experience from getting there to leaving was amazing. I have had treatment in private hospitals before but this was better. It was also very very clean and the environment the staff all worked well as a team. Thank you to the Day Surgery staff x
Visited June 2023
Provided by Care opinion
Review titled Blackpool Victoria Hospital
Replied on 21 July 2023
Thank you for taking the time to leave feedback about our Day Surgery Unit. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to feel better soon. Best Wishes
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
I recently had a biopsy for my prostate. Every member of staff I encountered during the process were so caring, professional and calming. Can't thank them enough for the constant hard work they do under such challenging circumstances.
Visited Urology on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled Lack of holistic care
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2023
My husband was a patient on the stroke ward for almost 3 weeks, during this time I was not approached once by the staff nurses in charge of my husbands care, to update me on what had happened that day, to tell me his progress if the physio, OT or speech therapist had given my husband any treatment, I think I must have been invisible! The only hands on care was given by the very friendly and helpful health care assistants. After I asked for an update from physios and OT, they both phoned me twice and were very helpful and told me how my husband was progressing. I also sat in on a session with the speech therapist which I found very informative. It is so sad that there was no holistic care from any staff nurse, it seems nursing has changed for staff nurses as their roles now seem to be medicine rounds, and completing files at the nurses station, not talking to patients any more.
Visited Stroke on June 2023
Review titled Blackpool Victoria Hospital
Replied on 17 October 2023
Thank you for taking the time to leave feedback about our Stroke Ward. I’m sorry to hear that you were unhappy. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
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Information supplied by Blackpool Teaching Hospitals NHS Foundation Trust