Blackpool Victoria Hospital
Whinney Heys Road, Blackpool, Lancashire, FY3 8NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing service
Rated 5 stars out of 5
by Regan Beavis - Posted on 29 January 2024
My child had to go to the children a&e department of Blackpool Victoria hospital as they had badly cut the back of their head from a fall at school. The staff was amazing and we got seen very quickly, was even given food as it was lunchtime whilst we was there. The wound was quickly cleaned up and glue back together and a thorough examination to check for concussion. We was sent home after only being at the hospital for 1hr and a half. I can’t stop praising this hospital enough, their kindness, care and patience was amazing to witness. I can not thank the staff enough for how they dealt with my child
Visited Accident and emergency services on January 2024
Blackpool Victoria Hospital has not yet replied.
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Review titled Very long wait in A&E
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
9 hrs wait for severe wound on buttock due to falling on glass, I've a broken ankle so was unsteady on my crutches. No pain relief or helpbsteming the blood flow was offered at all. 9 hrs efore a Consultant saw me
Visited Accident and emergency services on January 2024
Blackpool Victoria Hospital has not yet replied.
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Review titled Orthopaedic Waiting List
Rated 3 stars out of 5
by DaveG - Posted on 21 December 2023
I am due an operation on my hand. I ensured my notes included the dates I wouldn’t be available due to being out of the country. On the 27/11?and every day for 7 days I was left a message saying that I would be contacted regarding my operation. This was during the period I was not available. I have tried 3 times in the last week to contact the waiting list. All I keep getting is a message saying I would be contacted in the next 72 hours. The first message I left was last Thursday the 14/12. I have still not heard anything and I don’t know what to do as I can’t contact a person
Visited Orthopaedics on December 2023
Blackpool Victoria Hospital has not yet replied.
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Review titled Caring and professional team
Rated 5 stars out of 5
by Kathleen Dawson - Posted on 27 November 2023
I had a hysteroscopy with biopsy and polyp removal at the Gynaecology Day Unit this afternoon. I was very nervous but the consultant and nurses were absolutely brilliant. They took the time to explain everything to me, told me exactly what was happening at all times, and made me feel completely at ease before, during and after the procedure. A huge thank you to you all.
Visited Gynaecology on November 2023
Blackpool Victoria Hospital has not yet replied.
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Review titled As good an experience as I could have hoped for.
Rated 5 stars out of 5
by Andy Fox - Posted on 15 November 2023
I visited general surgery yesterday, as a day patient, for an op under general. From my arrival, I was dealt with promptly, on time throughout, and in a friendly and informative manner by every member of staff I came across. I was constantly kept updated on what was happening and treat with the utmost respect and dignity at all stages. I cannot thank enough each of the individuals who put me at ease throughout the day, and especially the surgeon, who was a pleasure to speak to, before and afterwards, and who (in my totally uneducated opinion) seems to have done a fabulous job.
Visited General Surgery on November 2023
Review titled Blackpool Victoria Hospital
Replied on 24 November 2023
Thank you for taking the time to leave feedback about our General Surgery Team at Blackpool Teaching Hospitals. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. Best Wishes
Provided by Care opinion
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Review titled First Class Attention
Rated 5 stars out of 5
by Steven Pellatt - Posted on 30 November 2023
My wife has just completed several visits to the outpatients fracture clinic, following a broken wrist , which occurred in Corfu. The service and attention to detail was excellent throughout , through x ray, surgery, and final procedure to remove the metal work, the various teams have been polite , helpful , humorous when needed and generally took care of a patient , who isn't the best at this type of work. In this day and age, where people are quick to criticise , I can find no fault in any way, with the hospital.
Visited General Surgery on November 2023
Blackpool Victoria Hospital has not yet replied.
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Review titled Horrendous
Rated 1 star out of 5
by Gregory oconnor - Posted on 03 November 2023
arrived A E thursday 3 november1pm on recommendation from district nurse was still in assement area friday 8pm spent a day and a half on a chair no beds available my wife is frail and eventually could take it no more signed herself out a horrrendous experience lots of I’ll people on chairs for 20 hours one chap waiting fifty four hours for a bed so angry at how the nhs is treated staff trying their best to cope with overwhelming numbers and not enough of them an awful experience
Visited Accident and emergency services on November 2023
Review titled Blackpool Victoria Hospital
Replied on 08 November 2023
Thank you for taking the time to leave feedback about our Emergency Department. I’m sorry to hear that you were unhappy with the department. If you would like to discuss this further, I would urge you to contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Many Thanks
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
Can’t fault A & E brilliant service found out the problem only criticism was I stayed overnight fine.But next was told you can go know,Asked the nurse do I not need any pain relief. Nurse replied go wait over there and doctor will come and see you had to carry my heavy bag with a prolapsed disc and when doctor came to give prescription I asked what now he just said will put referral to neurosurgeon and still no advice what to do in the meantime.
Visited Accident and emergency services on November 2023
Blackpool Victoria Hospital has not yet replied.
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Review titled Wonderful Children’s ED
Rated 4 stars out of 5
by Caroline - Posted on 06 November 2023
I took my daughter into the Children’s ED last night and I just wanted to say a big thank you to each and everyone of the ladies who spoke to her and helped her. She came in, in pain and nervous and as soon as she walked in you all put her at ease, explained any questions we had and made her laugh. She came away and said how lovely you all were, in between scoffing the chocolate advent calendar you so kindly gave her. thank you again
Visited Children's & Adolescent Services on November 2023
Review titled Blackpool Victoria Hospital
Replied on 08 November 2023
Thank you for taking the time to leave feedback about our ED Paediatrics. Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope your daughter continues to feel better soon. Best Wishes
Provided by Care opinion
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Review titled Really excellent hospital
Rated 5 stars out of 5
by Paul Hughes-Stainsby - Posted on 04 October 2023
I was admitted to cardiac centre on 25/09/23 for heart bypass surgery. Obviously apprehensive but they put me completely at ease. Operation that afternoon. My surgery went well and was moved to ITU for 2 nights and moved to ward. The care I received was purely brilliant, and I can’t even think what could be improved at this. I was pencilled in for a weekend discharge. On the Friday, 29th, I became extremely ill,, and was moved to a room closer to the nurses station. The nursing staff and drs did everything they could to make me well again. 2 days of illness was treated brilliantly, I wish to Thank each and every member of the cardiac team from start to finish that helped me to recover. I was discharged on Tuesday 3 October. Currently resting at home. The worst part about the procedure is waiting for medications in the discharge lounge. Estimated 5 hours wait!!!. When you have such major surgery you’re not permitted to drive for 6-8 weeks so I arranged for my son to pick me up. Who was due into work that night. It’d be better if the ward provided three days worth of medication to get home and electronically send prescriptions to your chosen chemist and be discharged straight from the ward. The girls in the lounge are obviously overworked with the overwhelming amount of medication to sort. This problem lies with the powers that be, and the blame is laid squarely at their door for using such an archaic service. Seeing people that poorly and elderly, laid in reclining chairs asleep waiting for medication. To the girls in the discharge lounge, my heart goes out to you all. The stress you’re all under is plain to see. Come on people , get with the 21st century. Ironically, I’m in my mid 50s and never thought I’d say that.
Visited Cardiology on October 2023
Review titled Blackpool Victoria Hospital
Replied on 18 October 2023
Thank you for taking the time to leave feedback about our Cardiac Centre Its great for us to hear that you had such a positive experience, we will ensure that your feedback is recorded for our staff to access and see. I hope you continue to make a speedy recovery. If you would like to discuss anything you were unhappy with please contact our Patient & Family Relations Team via bfwh.patientrelations@nhs.net / 01253 955588 who will be able to assist you further. Best Wishes
Provided by Care opinion
Information supplied by Blackpool Teaching Hospitals NHS Foundation Trust