Addenbrooke's
Hills Road, Cambridge, Cambridgeshire, CB2 0QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing A3
Rated 5 stars out of 5
by Leanne Sheppard - Posted on 06 April 2023
Ward A3 Firstly what an amazing bunch you all are so caring, friendly, funny made my stay less unbearable, you all know the reason why I say unbearable! on this last visit it was so difficult to be in a bed feeling well but obviously needed the procedure to continue my road to recovery. Having spent a total of 42 days in Addenbrookes not all consecutive however majority of which on A3 I got to know most staff by name & you all treated me as part of the family so to speak such a great bunch you should all be proud of the way you run in such difficult times that the NHS are going through.. also a big thank you to the neuro surgical team & the specialist nurses who saw me through my darker days whilst waiting on my spinal surgery your positive vibes & much needed hugs were appreciated.. Well done much love to you all & thank you again I hope not to see you so soon.. best wishes Leanne
Visited Neurosurgery on April 2023
Addenbrooke's has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Paul Breen - Posted on 13 March 2023
I attended the vasculitis clinic last week and was pleased beyond belief with the quality and speed of attention that I received. My appointment was at 9.30, I was first seen before I had even had time to sit down, I then had a detailed discussion with the consultant and finally went and had bloods taken. I was out by 10 am. Amazing!
Visited Vascular surgery on March 2023
Review titled Addenbrooke's
Replied on 15 March 2023
Dear Paul Breen Thank you for taking the time to express your appreciation for the efficient and professional service you received at the vasculitis clinic. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Thank you!
Rated 5 stars out of 5
by Anonymous - Posted on 03 March 2023
I've just returned from a colonoscopy and wanted to pass on my thanks to all the staff for making a somewhat anxiety inducing and undiginified procedure such a breeze. Their warmth, good humour, and professionalism really put me at ease, from the welcome reception to the nurse who walked me out. The whole department was clean, comfortable, and calm, and it makes me very proud of the NHS.
Visited Don't know on March 2023
Review titled Addenbrooke's
Replied on 15 March 2023
Dear patient Thank you for your positive feedback about the colonoscopy service. It is good to hear that the staff were professional and kind, and that the environment was suitable. Your kind words will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Nhs is Dead and Needs to be Burrief
Rated 1 star out of 5
by Olvan De iannello - Posted on 18 March 2023
Just been waiting in children A&E department for more than 5 hours. Although it was not very busy, my 4 year old daughter has not been given a slight attention. I just had to discharge willingly. No more “Thank You Nhs”, No more support for NHS staff’s strikes. Waited for 5 hours for a Pulse, no hope. NHS is truly Dead and Needs to be buried. As a high tax payer, I wonder where my money goes.
Visited Children's & Adolescent Services on March 2023
Addenbrooke's has not yet replied.
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Review titled end of life care
Rated 5 stars out of 5
by Kathleen Hall - Posted on 19 March 2023
Thank you all for the wonderful care given to my husband at this difficult time . The patience and warmth was very well noticed.
Visited Dementia Services on March 2023
Review titled Addenbrooke's
Replied on 30 March 2023
Dear Kathleen Hall Thank you for taking the time to send your thanks at this difficult time, it is much appreciated. I would like to offer our sincere condolences for the loss of your husband. If there is a particular team, or ward, to which you would like us to send your appreciation please contact the Patient Advice and Liaison Service (PALS) at cuh.pals@nhs.net. Thank you once again. Head of Patient Experience
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Review titled What's happened to Audiology?
Rated 2 stars out of 5
by Edward Green - Posted on 28 May 2023
I've been waiting for an appointment for over six months just to get my hearing aid situation reviewed. I went in after three months and when I asked the receptionist what was going on they said, "Oh everybody's leaving", I asked why and got no response. There used to be a full waiting room, but both times I went back lately, there was No-One in there! - What's going on? This is 2023 not 1723 - It's an absolute scandal!. This can't be accidental, something must be driving it.
Visited Ear, Nose & Throat on March 2023
Addenbrooke's has not yet replied.
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Review titled Thank you
Rated 4 stars out of 5
by valerie - Posted on 12 February 2023
I attended the clinic 8 yesterday @ 15.00hrs. I was given some unexpected and unwelcome news by one of your Consultants (I was so nervous I omitted to register his name). I was treated with great kindness and understanding and for this I would like to say a very heartfelt Thank you to the Consultant I saw. He took the time to explain everything to me and answer all of my many questions. If only we had had Dentists with his degree of understanding when I was growing up. I would also mention the nurse who was in attendance also treated me very kindly and with understanding Thank you.
Visited Oral and Maxillofacial Surgery on February 2023
Review titled Addenbrooke's
Replied on 16 February 2023
Dear Valerie Thank you for taking the time to let us know that you were treated kindly by staff in clinic 8. It is good to hear that you felt understood and that you received clear explanations. Your kind words and thanks will be passed to the staff in Clinic 8 and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
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Review titled Worst experience
Rated 1 star out of 5
by Holly donaldson - Posted on 03 February 2023
Were treated with disrespect from the get go. Traumatic experience made a million times worse by staff. Had no idea about the mask nor one person to patient rule when entering an and e as we never ever go. Then we were shouted at for breaking rules despite my mother having a potential heart attack in the waiting room. Then we’re met by disgusting security staff who proceeded to show no compassion what so ever. We are a respectful family and would never ever be rude. We were under utter stress and treated with utter disrespect. Cannot believe what we have been through as a result. We also completely understand the pressure the NHS is under, as we have family and friends who work there but manners cost absolutely nothing. The department should be ashamed.
Visited Accident and emergency services on February 2023
Review titled Addenbrooke's
Replied on 16 February 2023
Dear Holly Donaldson I am sorry to read your description of your interactions with staff when you brought your mother to the Emergency Department. I can appreciate that this was a very stressful time. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear that you had such an upsetting time. Head of Patent Experience
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Review titled Appointment
Rated 2 stars out of 5
by Jenny Chaplin - Posted on 26 January 2024
In Feb 2023 I was referred to the orthopaedic department as an urgent case, as both hips needed replacing. Eleven months on and there's no sign of an appointment, but there is a serious decline in my mobility. I rang two weeks ago and was told my operation would be in three months. Whether or not I'll still be able to walk is anyone's guess. I was told there were others ahead of me: one person had been waiting 78 weeks. The hospital website states the, but average wait for this operation is 27 weeks. If this is the case, it would seem some have gone on the waiting list long after me, but have managed to be treated. I know the NHS has problems, but months of constant pain, the stress of worrying how long one will be able to walk, and virtually no life outside four walls, rather takes it's toll.
Visited Orthopaedics on February 2023
Review titled Addenbrooke's
Replied on 30 January 2024
Dear Jenny Chaplin I am very sorry to read of the impact your hip pain is having on your daily life while you have been waiting for your hip replacements. Unfortunately some patients will wait longer than the average waiting time. The orthopaedic teams review their waiting lists regularly, and aim to do the surgery as soon as possible. Please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can look into your concerns in more detail and respond to you. Once again, I am sorry to hear about your waiting time and the difficulties this is causing you. Patient Experience Department cuh.pals@nhs.net
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Review titled Excellently run department
Rated 5 stars out of 5
by Mary Rose Baugh - Posted on 10 March 2023
After a very nasty bike accident it was a relief to be taken such good care of by the staff in Accident & Emergency. I was taken very good care of in every way - the porter who wheeled me from place to place made life that bit easier, too, by being friendly and quietly cheerful. I really want to thank the staff. My difficult trip so much easier than it might have been. Your kindness is hugely appreciated. Mary Rose Baugh
Visited Accident and emergency services on February 2023
Review titled Addenbrooke's
Replied on 15 March 2023
Dear Mary Rose Baugh Thank you for letting us know that you were cared for so well by staff in our Emergency Department, and that a friendly member of the portering team made you feel a bit better. Your kind words and thanks will be passed to the staff - thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust